Helcim is really easy to work with. Monish - my sales specialist - walked me through all the steps (not that there were many) regarding setting up my virtual terminal and POS machine as well as is ava... Voir plus
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Lisez les avis des autres
Steven has an excellent way with people, he is so very kind and knowledgable. Did not rush me, helped me with every little thing I didnt understand and was very engaging. He is a tremendious asset... Voir plus
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They let you sign up and create an account, and i run a totally legitimate operational company. However, it seems that they randomly reject account for "trust and safety reasons" and when you email th... Voir plus
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The negative reviewers mostly are complaining about the initial "know your customer" setup delay. I too found this a surprise, but a pleasant one. I am happy to work with a processing compan... Voir plus
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À propos de l'entreprise
À propos de Helcim
Écrit par l'entreprise
Helcim is a payments company that lets businesses accept credit cards with ease. Helcim focuses on delivering a better payment service by making it easier to sign up, providing smarter payment tools, and making it more affordable to get paid.
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Price
Coordonnées de contact
Suite 400, 440 2 Ave SW, T2P 5E9, Calgary, Canada
- 1-877-643-5246
- help@helcim.com
- helcim.com
4,1
Bien
923 avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great experience
Great experience, good customer service, and provided great support. Very happy with Helcim and supporting a Canadian company.
8 décembre 2025
Avis spontané
Réponse : Helcim
Hi Luke,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a great experience and feel supported by our team.
Best Regards,
The Helcim Team
Misleading Marketing, Poor Support, and No Transparency – Avoid Helcim
I attempted to onboard my incorporated business with Helcim in late 2025. Despite multiple tickets and direct emails to sales and support, I never received clear answers to basic questions such as my actual payment processing rates, settlement timelines, or a copy of my merchant agreement. Tickets were closed without resolution, responses were generic links, and callback requests were ignored.
I was evaluating Helcim for recurring billing, invoicing, and payment processing for both corporate and nonprofit accounts. I deliberately held back from transferring clients until I had clarity on rates and agreements — which never came.
The marketing materials and website initially appeared transparent and modern. The Learning Centre and developer documentation are well‑organized, but they are not a substitute for real onboarding support.
Lack of transparency on actual rates and agreements.
Tickets closed without resolution.
No callback or dedicated onboarding support.
Contradictory and sugar‑coated messaging from staff.
Aggressive marketing that does not match the reality of customer experience.
My overall experience was negative. Helcim activated my account without providing clear rates or agreements, ignored sales inquiries, and closed tickets prematurely. Their responses were impersonal and evasive, leaving me with no confidence in their governance or compliance standards. I chose to continue with my existing provider of three years, who values transparency and ethics.
20 novembre 2025
Avis spontané
Réponse : Helcim
Hi Chiranjiv,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations.
We also understand that, based on the way our organization operates, Helcim may not be the best fit for every business, and we respect your decision if you feel this isn’t the right match.
Best regards,
The Helcim Team
"Helcim is a great company if you don't…
"Helcim is a great company if you don't mind their strict policies, which include scrutinizing customer transactions, requiring invoice copies for verification, and having a long processing time. You need to be an absolutely perfect company to meet their requirements and be prepared for potential challenges when processing credit cards."
21 novembre 2025
Avis spontané
Réponse : Helcim
Hi there,
Thank you for sharing your feedback and for taking the time to outline your concerns. Due to the nature of our industry and for security reasons, Helcim, as a financial services provider, has obligations to adhere to KYC, KYB, and risk management policies. As part of these obligations, we review all accounts and may occasionally request additional information to verify business details.
We encourage you to reach out to our Trust & Safety team at trustandsafety@helcim.com for further assistance or clarification regarding your account. They’ll be happy to review your case and provide any additional context and guidance.
Best regards,
The Helcim Team
Fantastic for Card-Not-Present Merchants
For merchants using this primarily as a virtual terminal for card-not-present transactions, the virtual terminal is top-shelf. Their rates are truly transparent. They have built in processes to make sure you get the best rates. I am saving 1.8% with Helcim!
Their promises of automatic emails to your clients, store, and hosted payment pages can be way over-promised for full-scale, established businesses. They are buggy and unpolished at every turn, wasting time, and damaging your corporate image. It's a constant fight, and they come up with new ways to make something ugly and less functional about every 45 days.
6 novembre 2025
Avis spontané
Réponse : Helcim
Hi there,
Thank you for taking the time to share your feedback — we really appreciate hearing both what’s working well and where we can improve. We’re glad to hear that our virtual terminal and transparent rates have been helpful for your business. At the same time, we’re sorry to hear about the challenges you’ve experienced with other features.
We genuinely want to learn more and understand your experience in detail so we can continue improving. If you’re open to it, please give us a call at +1 877-643-5246, we’d love the opportunity to discuss your feedback directly and explore ways we can make things better for you.
Thank you again for sharing your thoughts and for helping us grow.
Best regards,
The Helcim Team
Your customer service agent Fuzzy was…
Your customer service agent Fuzzy was wonderful. Listened to my issue and solved it ina very short amount of time. She was very pleasant and knowledgeable.
7 octobre 2025
Avis spontané
Réponse : Helcim
Hi Jo,
Thank you for your kind words! We’re so glad to hear that Fizzy was able to help resolve your issue quickly and provide such a positive experience.
Thank you for taking the time to share your experience.
Best regards,
The Helcim Team
Monish is the best
Monish is the best! Easy to work with, great communication and you can tell he is wanting to help you. 100% recommended. I looked into Stipe and other sellers. This is the best.
22 octobre 2025
Avis spontané
Réponse : Helcim
Hi Kevin,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience working with Monish. We’ll be sure to share your feedback with him — he’ll be so glad to know his efforts made a difference. We truly appreciate you choosing us over other options and recommending our platform!
Best regards,
The Helcim Team
I had Helcim for about a year and a…
I had Helcim for about a year and a half before I went running for the hills. Our site was shut down regularly for card testing from international sources. Our conversations with Helcim they were friendly but they told us it was on our end. We spent a lot of money on our site only to find out that it was Helcim's issue. Also when they shut down the connection that batch wasn't deposited when they reconnected it. You'll need to be vigilant with reviewing deposits. Helcim's customer services works west coat hours and it doesn't work well for East coast customers. They also don't email anyone when the shut of access so you don't know until a customer calls saying they can't order. There is no access to management when needed.
5 mai 2025
Avis spontané
Réponse : Helcim
Hi Karen,
Thank you for sharing your feedback and for taking the time to outline your concerns. We’re sorry to hear that your experience didn’t meet expectations and understand how frustrating that must have been. Due to the nature of our industry and for security reasons, Helcim, as a financial services provider, has obligations to adhere to KYC, KYB, and risk management policies. As part of these obligations, we review all accounts and may occasionally request additional information to verify business details.
We encourage you to reach out to our Trust & Safety team at trustandsafety@helcim.com for further assistance or clarification regarding your account. They’ll be happy to review your case and provide any additional context and guidance.
Best regards,
The Helcim Team
When I signed up for this payment…
When I signed up for this payment platform there was no mention of having to have Social Media platforms as a requirement for proof of business.
I received an email from a Joshua requesting this information in order to process my payments.I informed him that I do not use any social media platforms.
I did however send him a copy of my State Business License in which I live. I am also inspected by the State of Maine for my business. This is as far as I am concerned the best proof of business. I have to follow State guidelines to operate my business.
Not like a fabricated social media site which many people do.
I have not heard back from Joshua nor have I received payment for my transactions.
After countless emails I still have no payment. I would not recommend this company to anyone and will write a review online as well.
4 octobre 2025
Avis spontané
Réponse : Helcim
Hi Susan,
Thank you for sharing your feedback and for taking the time to outline your concerns. Due to the nature of our industry and for security reasons, Helcim, as a financial services provider, has obligations to adhere to KYC, KYB, and risk policies. As part of these obligations, we review all applications and may request further information about your business. If we cannot satisfy these policies, we may not be able to continue working with your business.
We encourage you to reach out to our Trust and Safety team at trustandsafety@helcim.com to get further assistance.
Best regards,
The Helcim Team
Helcim's response lacks specificity and raises serious data-handling concerns
I am writing my reply to Helcim Trust & Safety team here as my emails are not being answered, however they are quick to reply to my negative review. Hopefully other businesses and startups will stay clear after reading my reviews and experiences.
Helcim Trust & Safety,
Your message is as vague as they come. If my business did not meet your KYC/KYB/AML requirements, you should never have approved my account or allowed it to operate. Approving, allowing me to link my bank accounts, accept client payments, store payment card information and PII—then suspending my account without notice—demonstrates a deeply flawed process and lack of due diligence on your part.
Worse still, your communication implies that my transactions were potentially fraudulent or characteristic of money laundering. That is a serious insinuation. If you had any legitimate concern about a specific transaction, you could have flagged it and opened an enquiry. I bank with a top-tier financial institution that maintains far more stringent compliance protocols than most fintechs. Are you implying their compliance is weaker than yours? Please be careful what you suggest without factual basis.
Now, because of your actions, I am forced to contact my clients and ask them to cancel the payment cards they had saved in your platform and reissue their payments through another channel. This is not only an administrative nightmare but also creates distrust and reputational risk for both my business and yours — all because your internal process failed to identify issues before approving and activating my account.
You have also left me in a concerning position regarding the PII and PCI data of my clients stored on your systems. Without notice, you’ve denied access to my account and given me no proof that you’ve deleted or secured this data in compliance with your stated obligations. I require immediate written answers to the following:
1. Specific Reason for Account Suspension
Provide clear documentation of the exact findings that led to this action, including which policy or risk criteria were triggered.
2. Data Protection and Deletion (PII/PCI)
Confirm whether my clients’ and my data have been deleted. Provide your Data Subject Rights (DSR) policy, GDPR compliance procedures, and evidence of PCI DSS certification. If retention is mandatory, state the legal basis and duration.
3. Data Residency and Handling
Your support call was routed offshore. Confirm where my data is stored and processed, which third-party processors have access, and whether any PII is handled outside North America.
4. Access and Export of Records
Provide a secure export of my customer records and transactions so that I can continue servicing clients.
5. Process Accountability
Explain why onboarding approval was granted and transactions processed before final compliance verification. This failure has now directly resulted in client disruption and loss of trust.
Until these issues are addressed, the matter remains unresolved. I expect a written response within three (3) business days outlining the specific regulatory basis for your action, your data deletion confirmation, and a plan to remediate the damage caused by your internal oversight.
14 octobre 2025
Avis spontané
Réponse : Helcim
Dear Tahsin,
Thank you for your message.
Due to the nature of our industry and for security reasons, Helcim is at times unable to provide specific account closure reasons. Part of our due process evaluates factors including but not limited to creditworthiness, risks affiliated with industries, business history, and many additional factors. The following clause in our Merchant Terms of Service speaks to some of the reasons your account may have been closed:
Cancellation and Termination: Helcim reserves the right to terminate your Account for any reason, without notice, at any time. Some reasons that this may occur include:
We determine, in our sole discretion, that your use of the Services constitutes a risk of fraud, or credit risk unacceptable to Helcim;
You use the Services in a manner contrary to these Terms of Service, our policies or in an otherwise prohibited manner;
Non-payment of any amounts owing to us for any reason;
Chargebacks in excess of Association monitoring guidelines;
Your percentage of error Transactions or retrieval requests is excessive in the opinion of Helcim;
You appear on the Association Terminated Merchant File; or any other merchant watch list; or
Applicable Law or a Financial Services Provider requires us to.
Helcim takes the privacy of your information and that of your customers very seriously. Please consult our Privacy Policy available at https://legal.helcim.com/us/privacy-policy/ and our Data Processing Addendum available at https://legal.helcim.com/us/privacy-policy/data-processing-addendum/ for more information about our privacy practices, and data subject request mechanisms. You can find our PCI-DSS Attestation of Compliance by visiting our Trust Center at trust.helcim.com.
Helcim’s Services are hosted by Google at their Canadian data centers. For additional information about personal data transfers, please consult our Data Processing Addendum (linked above) and our Subprocessor List available at https://legal.helcim.com/us/privacy-policy/subprocessors/.
Helcim retains Application Data and associated Personal Data, including related correspondence, for a minimum period of five (5) years from the creation date of the most recent record, to comply with our legal, regulatory and/or contractual obligations. For example, as a provider of payment services, Helcim is required to comply with anti-terrorism and anti-money laundering laws and regulations, which mandate the retention of certain Application Data and Personal Data. Helcim also retains this data to maintain and operate our fraud detection, monitoring and loss prevention efforts, and to comply with our tax, accounting, and financial reporting obligations.
You can download your documents and data by logging into your account. Should you need to reactivate your account access, please call our Support Team at (877) 643 - 5246 Monday - Friday: 7am - 5pm MT or Saturdays: 9am - 5pm MT. The following help articles provide additional information:
https://learn.helcim.com/docs/import-export-customer-data
https://learn.helcim.com/docs/access-generate-helcim-reports
https://learn.helcim.com/docs/export-transaction-data
https://learn.helcim.com/docs/how-to-import-or-export-invoices
We wish you all the best in your search for a suitable payment provider.
Best Regards,
The Helcim Team
Waste of time!
My husband and I own an apparel and promotional products company. A large portion of our business is drop shipping. Helcim didn't say anything about not providing payment processing to companies that mainly drop ship. Instead, they took us through a whole "onboarding" process that took over 20 minutes. They set up our account. Had us make a "test" purchase and said we were good to go.
Then, when we sent our first payment link to a customer, Helcim responded with a request for photos of our inventory, signed contracts with suppliers we purchase from, and signed service agreements with our customers. We don't engage in contracts of that nature. We are a small business. We went over all of this when we signed up.
Then they "apologized" and cancelled our account and said they would refund our customer in 5-7 days. I guess we'll be going back to Stripe and not looking back!
Thanks for wasting my time Helcim!
8 octobre 2025
Avis spontané
Réponse : Helcim
Hi Jessica,
As a financial service provider we have strict obligations to adhere to KYC, KYB, Risk and Anti-Money Laundering policies.
In order to ensure our compliance we conduct reviews on all accounts that sign up with Helcim. The outcome of these reviews will determine our ability to continue the relationship. While we would love to onboard all merchants to our platform, unfortunately, we are not always able to clear the requisite regulatory hurdles.
If you have further questions about your application, please email trustandsafety@helcim.com.
Best,
- The Helcim Team.
Monish is always so positive and…
Monish is always so positive and helpful. I love how patient he is to answer our questions and help us navigate the website.
30 septembre 2025
Avis spontané
Réponse : Helcim
Hi Mandy,
Thank you so much for your kind words! We’re thrilled to hear that Monish has been such a positive and helpful support for you.
Best regards,
The Helcim Team
This is what customer service should…
This is what customer service should be. Other companies have come calling, trying to beat their rates (some hear the name Helcim and hang up), but as a small family business owner I'd rather pay a little more anyway to reach a friendly, professional, accountable human being when I need help--shoutout to Medisha! What I love after being with them for 4 years: no rental fees, no equipment issues, 2 minor app issues that were both resolved quickly (no chasing after anyone!), very competitive rates, simple to understand billing, ongoing development and improvements, and best of all--they are CANADIAN.
2 juin 2025
Avis spontané
Réponse : Helcim
Hi Joyce,
Thank you for such a detailed and thoughtful review! We’re so grateful for your loyalty over the past 4 years and for sharing your experience as a family business owner. We’ll be sure to pass along your shoutout to Medisha — she’ll be thrilled to know she made such a positive impact. We’re proud to continue delivering the transparency, service, and ongoing improvements you deserve, and we’re honored to be your payments partner.
Best regards,
The Helcim Team
Monish was wonderful
Monish was wonderful, courteous, very responsive when I needed help, and over all very kind. Very happy with both the customer service team and product. Thanks!
17 septembre 2025
Avis spontané
Réponse : Helcim
Hi Nicole,
Thank you so much for your kind words! We’re thrilled to hear that Monish provided you with excellent support and that you’re happy with both our team and product. We truly appreciate your support and look forward to assisting you again whenever you need us.
Best regards,
The Helcim Team
The service has been really great
The service has been really great. Monish who has been helping me is so responsive. Reaches out to check in and make sure all is going well. Any time I have a question, he’s promptly available. I was nervous from reading some reviews, but my experience has been top tier. It’s making me wonder why is took me so long to switch. I was with chase for like 7 years and then they were making me pay $500 for a new machine. So thank you chase for being so greedy, it made me motivated to go elsewhere. It’s been 3 weeks and I’m so happy with Helcim.
22 septembre 2025
Avis spontané
Réponse : Helcim
Hi Nassim,
Thank you for sharing your experience and for the fantastic review! We are so happy to hear that your transition to Helcim has been a top-tier one.
We're incredibly proud of our team, and we'll be sure to pass along your kind words to Monish. He truly is an excellent example of the responsive and helpful service we strive to provide.
We know switching providers can be a big decision, and we're thrilled that you've been so happy with your choice. Thanks again for the review, and welcome to Helcim!
Best regards,
The Helcim Team
Company approved me for an account and…
Company approved me for an account and I took my first payment this was on a Friday. Come Monday I get an email saying they want to ask me more questions. I respond to them 2 times, but then 4 days go by and all of a sudden I get an email saying that "We are not a good fit" for one another. Will not be doing business with them no more after this happened.
10 septembre 2025
Avis spontané
Réponse : Helcim
Hi Jon,
As a financial service provider we have strict obligations to adhere to KYC, KYB, Risk and Anti-Money Laundering policies.
In order to ensure our compliance we conduct reviews on all accounts that sign up with Helcim. The outcome of these reviews will determine our ability to continue the relationship. While we would love to onboard all merchants to our platform, unfortunately, we are not always able to clear the requisite regulatory hurdles.
If you have further questions about your application, please email trustandsafety@helcim.com.
Best,
The Helcim Team
Have dealt with several merchant card…
Have dealt with several merchant card services and we have had nothing but terrible experiences, until now. Helcim and their customer service are above and beyond what I though possible to get. When they tell you that you can pass on the fee to the customer and you are charged nothing, they actually mean it. I still cannot believe it took us this long to find a reputable credit card processer.
10 septembre 2025
Avis spontané
Réponse : Helcim
Hi Jennifer,
Thank you for taking the time to share your experience! We’re so glad to hear that Helcim has been a positive change after your past experiences. Our team works hard to provide clear, transparent service, and it’s wonderful to know that’s what you’ve experienced. We’re thrilled to have earned your trust and look forward to supporting your business for years to come!
Thank you,
The Helcim Team
Very helpful
I appreciate the help from the support tech. My issue was easily solved, but he did not make me feel foolish for needing help with something easy. Keep up the great work and thank you so much.
5 septembre 2025
Avis spontané
Réponse : Helcim
Hi Teri,
Thank you for sharing your experience! We’re so glad to hear that our support team was able to resolve your issue quickly while making you feel comfortable along the way. No question is ever too small, and we’re always happy to help. We truly appreciate your kind words and support!
Thank you,
The Helcim Team
Monish was easy to work with and was…
Monish was easy to work with and was knowledgeable about the Helcim POS system. He followed up a few times to make sure we were satisfied and to ensure the terminal was working well for us
2 septembre 2025
Avis spontané
Réponse : Helcim
Hi Tracey,
Thank you so much for your feedback! We’re thrilled to hear that Monish was able to support you with your Helcim POS setup and that his follow-ups helped ensure everything was running smoothly. Providing knowledgeable and attentive service is something we take pride in, and we’re glad you had a positive experience.
Thank you,
The Helcim Team
I had a great experience with the Helcim rep! They were extremely responsive, knowledgeable, and went above and beyond to help resolve my issue quickly. I really appreciate their patience and guidance
I had a great experience with the Helcim rep! They were extremely responsive, knowledgeable, and went above and beyond to help resolve my issue quickly. I really appreciate their patience and guidance throughout the process — it made everything so much easier. Highly recommend!
29 août 2025
Avis spontané
Réponse : Helcim
Hi Stephanie,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our team. Providing responsive, knowledgeable, and patient support is always our goal, and it’s great to know that we were able to make things easier for you. We truly appreciate your business and look forward to continuing to support you whenever you need us.
Thank you,
The Helcim Team
Alex was very helpful and clear in his…
Alex was very helpful and clear in his instructions, so it was easy to rectify the problem.
28 août 2025
Avis spontané
Réponse : Helcim
Hi Harold,
Thank you for taking the time to leave us a review. We’re so glad to hear that Alex was able to support you with clear instructions and make the resolution process smooth and straightforward. Providing helpful guidance and making things easy for our merchants is exactly what we strive for, and it’s wonderful to know that came through in your experience.
Thank you,
The Helcim Team
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