Helcim Avis 923

They responded quickly and effectively addressed my needs. They understood what I needed help with, and not only did they fix it, but they also explained the steps to me so I could do it myself the next time. Every time I call, I receive outstanding service!!!

Helcim customer service is excellent, and they are very helpful in walking you through whatever one needs help with.

Jocelyn was clear and concise with instructions and answering my questions. Helcim's platform is very user friendly and logical.

Kosy fixed a problem that I had created 2 support tickets for and waited 5 days for trustandsecurity@H team to respond to my email which they never have.
My 1 week old problem festered and I started looking for a new provider due to unresponsive support. Kosy turned it all around, found a solution, directly contacted the internal resource to fix the issue and followed up after it was complete.

We've been looking for a new payment provider and are very happy to have found a local solution in Helcim. While we haven't had much of an opportunity to use the system yet, our setup and onboarding has been a breeze (special shoutout to Jocelyn and Monish for getting us started).

Amy was super knowledgeable and helpful. Thank you

AJ was helpful and pointed me to a few items I need to take care of. I have been happy with Helcim so far.

The machine is overall easy to use. Ana Gibson was a huge help with the remaining set up questions I had. Looking forward to seeing how the system works for me.

Very helpful and took the time to walk me through the process. Thanks

I had a great experience working with Ana. She helped me set up my credit card machine and also assisted in updating my custom settings. Her response time was fast, and she was very knowledgeable throughout the process. I'm really happy with the support and service she provided—efficient, friendly, and reliable. Thanks, Ana!

AJ was very helpful.

I had a very disappointing experience with Helcim. After being fully approved for a merchant account, I began using their services and sent out my first invoices. Nearly two weeks later—after clients had already made payments—I received an abrupt email stating that my account was closed due to “risk policies.”

This decision came after approval and after I had already trusted Helcim to process transactions. They claimed they refunded the payments to my clients, but I have received no proof of this, and I cannot confirm whether the funds were truly returned. As of now, I have effectively lost that money.

To make matters worse, I’ve requested that Helcim delete my business data from their platform, but I have yet to receive a response or acknowledgment.

If Helcim had simply declined my application from the start, this entire situation could have been avoided. But approving me, allowing payments, and then suddenly shutting down the account with vague reasoning—and no clear handling of funds—is unacceptable and irresponsible.

I would strongly caution other small business owners and startups to think twice before trusting Helcim with your customers' payments or your business data.

Update

I do understand my business could be considered a High risk for Helcim or any other card payment provider.

However, the fact that they approve an account, then allow the user to take advantage of their product and use it without restrictions, then 2 weeks later, Helcim decides that you do not qualify. In my opinion, it should be either qualify or not, and not give access until the account is fully active. Unfortunately, this incident cost my company money. I sent invoices, using the Helcim platform, and customers paid them, but Helcim did not release the funds.

I reached out to their support, and even though the Helcim rep said that the money was refunded to customers, they could not see that in their statements, so I took that hit.
Anyhow, lesson learned the hard way.

Ana was really warm and helpful. She knew the answers to every question I had.

From the very beginning, our onboarding experience with Helcim was smooth and professional. Jocelyn was incredibly detailed and patient throughout the entire process. She took the time to walk us through every step, ensuring we understood the platform and how to make the most of its features.

What stood out the most was Jocelyn’s kind and friendly demeanor—she made us feel supported and valued as new partners. Her approach made a potentially complex process feel easy and even enjoyable.

We’re excited to be working with Helcim and truly appreciate the level of care and attention we received. Highly recommend their services to any business looking for a reliable and personable merchant services provider!

Worst ever. They canceled service after 3 days with a short email stating we were not a good fit.

I worked with Amy to get our business set up with Helcim. She was super patient and helpful- she held my hand through the whole thing. Always nice working with good human support. Thanks team!

AJ gave insightful and helpful assistance with the few questions I had regarding the incorporation of the payment platform into the accounting workflow of my small business. Every question was answered with clarity, efficiency, and patience. Also, he made sure I was aware of a few compliance issues that were new to me. He even sent a follow up email with notes and links to various bits of important information relevant to the topics discussed during our meeting.

Excellent customer service, everything was very clear and resolved all my doubts and questions, thank you