I have been with Hello Alpha for several years. Sometime it works great other times not so great. Customer support is not helpful. There is a lack of continuity between healthcare providers. And to be... Voir plus
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Lisez les avis des autres
The process was easy and once I completed intake and submitted pictures the service was excellent the following week and ive recieved my Wegovy highly recommend..Hello Alpha
L'entreprise a répondu
Alpha medical has been great since day one. They are convenient and fit well with my schedule. They are knowledgeable when it comes to my medical needs or concerns. I have been using them since July 2... Voir plus
L'entreprise a répondu
You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Coordonnées de contact
Etats-Unis
- contact@helloalpha.com
- helloalpha.com
4,3
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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PA Taryn F has been a wonderful…
PA Taryn F has been a wonderful provider. Very attentive and really listens to you. Support staff is very responsive and helpful.
18 septembre 2025
Réponse de Hello Alpha
Hey Zac,
That is wonderful feedback! We are so pleased to hear that PA Taryn F has been a wonderful and attentive provider who truly listens to you. It’s also great to know that our support staff has been responsive and helpful.
Thank you for sharing your positive experience!
Excellent customer service
I love that they are fast, responsive and timely on questions, and prescriptions, and just anything you may need.
I have recommended Alpha to many friends!
10 septembre 2025
Réponse de Hello Alpha
Hey,
That's wonderful feedback! We are thrilled to hear that you love how fast, responsive, and timely we are with your questions and prescriptions. Thank you for being a loyal patient and for recommending Alpha to your friends—that is the highest compliment we can receive!
Makes health care more accessible.
8 septembre 2025
Réponse de Hello Alpha
Hey,
That is excellent feedback! We are thrilled to hear that we are making healthcare more accessible for you. Thank you for the positive feedback!!
Réponse de Hello Alpha
Hey John,
That is fantastic to hear! We are delighted that you found our service easy to use and appreciate our quick response time. Thank you for the positive review!
10 out of 10 experience always with…
10 out of 10 experience always with Hello Alpha. They are an excellent and legitimate telehealth provider. I have been using them for quite a while now and I find them to be highly responsive and extremely convenient. They are very easy to communicate with also. And I always get a domestic provider. Highly recommend.
19 juin 2025
Réponse de Hello Alpha
Hey Renee,
Thanks so much for the positive review!!
They don't accept Medicare or Medicaid…
They don't accept Medicare or Medicaid and found them as very condescending just looking to get paid. The website is outdated and also when you sign up for SMS and email notifications they never come. You have to log in to see whats going on.
28 août 2025
Réponse de Hello Alpha
Hi,
We are sorry about your experience. We will look into the further to see if we can improve on our end.
Absolutely awful
Absolutely awful. They say one thing then another NP gets on and says something totally different. Don't waste your money.
14 septembre 2025
Avis spontané
Always have a great experience with…
Always have a great experience with them. Highly recommend!
7 août 2025
Réponse de Hello Alpha
That's wonderful to hear! We are so pleased that you consistently have a great experience with our team and that you would highly recommend us. Thank you for the fantastic feedback!
Would not renew my prescription unless…
Would not renew my prescription unless I recieved pelvic scan.
I explained I was only renewing my script for estradiol but they refused.
They also refused a refund for my subscription, and requested I cancel my dispute with my cc. Which of course I did not.
3 août 2025
A consistently positive experience
A consistently positive experience with their providers across a variety of needs. I have recommended their services to friends that are also pleased with their experiences.
The only less than positive interaction I've had was attempting to reach out to them to ask a general question not related to a current "visit" - it is extremely difficult to get in touch with them outside of a specific service being provided, and I did not receive a response to the e-mail I sent through their system - the only way I found to attempt contact.
31 juillet 2025
Réponse de Hello Alpha
Hi Bridget,
Thank you for sharing your feedback with us. We're so pleased to hear that you've had a consistently positive experience with our providers and that you've felt confident enough to recommend our services to your friends.
We also sincerely appreciate you bringing your other concern to our attention. We apologize for the difficulty you experienced in trying to reach us for a general question and for the lack of a response to your email. We understand how frustrating this is, and it is certainly not the level of service we aim to provide.
Your feedback is invaluable and will be used to help us improve our contact process for questions not tied to an active visit. We want to ensure that all our patients feel heard and can easily get in touch with us whenever they need to.
Great in everyway!
Very easy process. Everyone is always very helpful. Great experience.
30 juillet 2025
Réponse de Hello Alpha
Hi,
That's great to hear! We're so glad that you found the process easy and that our team was able to be helpful. Thank you for sharing your positive feedback about your experience with us!
Helpful service but pricey
The practitioners have been super responsive. They get a five-star! However, I joined about 2 years ago as one of the first batch of customers. I believe the cost was $35 a month. That has almost tripled in the last year. Additionally, it would be really helpful if we could get receipts when you charge our card. I have had to go to your customer service to get those and some of us are going to turn them into FSA.
23 juillet 2025
Réponse de Hello Alpha
Can we provide receipts? @fawn
You get to know your Nurse…
You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can trust. By staying with one practitioner I can upload my current xray and labs and vital signs . Many of these labs , vital signs and even xray I can have locally unconnected to a clinic at affordable rate..so ALPHA uses team work .this Alpha is perfect for many who have no outside insurance on fixed income.
16 juillet 2025
Réponse de Hello Alpha
Hi Prizm,
That's wonderful feedback! We're so pleased that you've had such a personal and trusting experience with Alpha. We believe that continuity of care with one provider is crucial, and it's fantastic to hear that this has made a difference for you.
We also appreciate you highlighting how our model, with the ability to upload labs, vital signs, and even X-rays, makes quality healthcare accessible and affordable, especially for those on a fixed income or without traditional insurance. Thank you for recognizing our commitment to teamwork and for your trust in our service!
It has been the best weight loss effort…
It has been the best weight loss effort I have ever done and great support
28 juin 2025
Réponse de Hello Alpha
Hi Ruth,
That's fantastic to hear! We're so pleased that your weight loss efforts have been successful and that you've felt well-supported throughout your journey. Thank you for sharing your wonderful feedback!
Management team is amazing
Management team is amazing. Great company to work with.
26 juillet 2025
Avis spontané
Réponse de Hello Alpha
Hey Kay,
I appreciate you taking the time to share your feedback! We're so glad that you've had a positive experience with our management team and that you enjoy working with us. Thank you for your kind words!
Great service everytime
I have always had a great experience with Hello Alpha. Questions are always answered quickly. When I have needed refills, the doctor always responds within a few hours even on the weekend. I am very appreciated for this service.
21 juin 2025
Réponse de Hello Alpha
Hi Chandis,
That's wonderful to hear! We're so thrilled that you've consistently had a great experience with Hello Alpha. It's fantastic to know that your questions are answered quickly and that our providers are so responsive with refills, even on weekends. We truly appreciate your kind words and are so glad we can provide a valuable service for you!
Réponse de Hello Alpha
Hi Antonio,
Thank you for your thoughtful words! It means so much to us to know you feel valued — because you are. We're committed to showing up for our patients with the care and attention you deserve.
Complete lack of transparency in…
Complete lack of transparency in billing and services provided. They not only charged me for a service I NEVER used because they could not help me, but they would not refund my money. I would NOT recommend giving any money to this company.
5 juin 2025
Avis spontané
Réponse de Hello Alpha
Hi Kate,
I am very sorry about your experience. I will look into your case and follow up with you in your support thread.
I love the convenience of Hello Alpha
I love the convenience of Hello Alpha. The physicians and assistants are very helpful.
14 juin 2025
Réponse de Hello Alpha
Hi Oris,
We’re so glad to hear you’re enjoying the convenience of Hello Alpha! Thank you for the kind words — our providers and care team are always here to help and truly appreciate your support!
Réponse de Hello Alpha
Hi George,
Thank you so much for your kind words! We’re thrilled to hear that Laura was able to help — she truly cares about making sure our patients feel supported. We’ll be sure to pass this along to her!
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