I have been with Hello Alpha for several years. Sometime it works great other times not so great. Customer support is not helpful. There is a lack of continuity between healthcare providers. And to be... Voir plus
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Lisez les avis des autres
The process was easy and once I completed intake and submitted pictures the service was excellent the following week and ive recieved my Wegovy highly recommend..Hello Alpha
L'entreprise a répondu
Alpha medical has been great since day one. They are convenient and fit well with my schedule. They are knowledgeable when it comes to my medical needs or concerns. I have been using them since July 2... Voir plus
L'entreprise a répondu
You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Coordonnées de contact
Etats-Unis
- contact@helloalpha.com
- helloalpha.com
4,3
Excellent
8 k avis
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The providers are caring and quick to reply to your concerns.
The providers truly care for your well being.
28 mars 2025
Réponse de Hello Alpha
Hey Agar,
That's wonderful to hear! We're so glad you feel that our providers truly care about your well-being. That's at the heart of what we do, and it's incredibly rewarding to know that it shines through in your experience.
Super easy to communicate with my…
Super easy to communicate with my provider, super easy to get an appointment and my provider answers less than 24 hours. I love having healthcare on the go and on my time.
27 mars 2025
Réponse de Hello Alpha
Hey Debra,
That's fantastic to hear! We're so glad you're finding it super easy to communicate with your provider and book appointments. We especially appreciate you highlighting the quick response time within 24 hours – we know how important that is. It's wonderful to know you're enjoying the convenience of having healthcare on the go and on your time!
You just lost a long time subscriber
I was VERY dissatisfied with the care I received from a certain NP on your platform. I requested a refill of Linzess 72mg. I’ve been taking this medication for 13 years! My IBS-C symptoms are stable with medication, I have absolutely no new or concerning symptoms. I’ve been using Hello Alpha for 2 years for my Linzess refills and have never had any issue until now. This NP drilled me on seeing a Gastro-which I’ve never been asked before because it’s not necessary for me to see a Gastro at this time. I’m not even in the colon cancer screening age yet. Even Dr. J-the medical director at one time refilled my med with no issues. This NP told me that this platform doesn’t manage IBS and I need to see an in-person provider. Why have I been treated for 2 years on this platform if that’s truly the case? Because of her you’ve lost a long time subscriber!! I’m an RN and I do not recommend this platform to anyone.
26 avril 2025
Avis spontané
Réponse de Hello Alpha
Hey Jenn,
We are very sorry about your experience. Can you message into the support thread so we can look into this further? Thank you
I have been stung by these guys twice…
I have been stung by these guys twice and I won't add one more to that! I don't recommend wasting your hard earned cash with them.
22 avril 2025
Avis spontané
Réponse de Hello Alpha
Hi Moira,
We are very sorry to hear you've had negative experiences and feel this way. We take your feedback seriously and would like the opportunity to understand what happened and how we can make things right. Please reach out to us through your patient portal so we can discuss this directly and explore how we can resolve these issues for you.
Hello Alpha
Doctors are great, listen to you and give you the best medicine for your condition. When I started using this service, you could pay per visit which was great. The last time I used the site, they started requiring a monthly membership which I absolutely did not want. I looked at reviews very carefully and found it was easy to cancel after paying for the first month which is what I did. I don't know what will happen in a year when I want to renew my prescription, but I hope they go back to giving a per visit option.
14 mars 2025
Réponse de Hello Alpha
Hi,
Thank you so much for sharing your positive experience with our providers and the quality of care you received. We're delighted to hear that you felt heard and that our medical team provided you with the best treatment for your needs.
We appreciate your feedback regarding the change to a monthly membership. We understand that this model may not suit everyone's preferences, and we value your perspective on the previous per-visit option. Your comments are important to us as we continually evaluate our service model to best meet the needs of our patients. We will certainly take your preference for a per-visit option into consideration for future service updates.
We hope to continue providing you with excellent care when you need to renew your prescription in the future.
3 years a customer
I have used hello alpha 3 years in a row to get and renew a prescription. The service is always easy, convenient, and fast. And I think the price point is great!
14 mars 2025
Réponse de Hello Alpha
Hi SM,
Wow, three years! That's amazing to hear! Thank you so much for your continued loyalty and for highlighting our easy, convenient, and fast service, as well as our pricing. We really appreciate you being a long-term member of Hello Alpha!
Réponse de Hello Alpha
Hi Victor,
Fantastic! Thank you for taking the time to leave such positive feedback. We're happy to hear we could provide you with a quick response and effectively resolve your needs. We appreciate you!
Easy process
Easy process, they listened and helped me get what I needed. Highly recommend
9 mars 2025
Réponse de Hello Alpha
Hi Amber,
That's wonderful to hear! Thank you so much for your kind words and for recommending us. We're so glad we could provide you with an easy process and help you get what you needed. We truly appreciate your positive feedback!
Misleading the Suffering
I spent $79 dollars for this service for mental health. I spent the better part of an entire hour entering in all the required information. When I tried to enter in the information on my Medicaid card, it wouldn't take. The mental health system where I'm at is absolutely AWFUL and I've threatened suicide MANY times because I'm not getting the help I need. So I decided to go AROUND Medicaid by paying the $79 out-of-pocket each month to get the mental health services I DESPARATELY needed from Hello Alpha.
I paid $79 a month to Hello Alpha, which claims that they are all about inclusion. I spent 45 minutes online at their website filling out forms so that I could have my "visit" with a counselor, which seemed to be what they offered since they used the word "visit."
After answering all the questions, it asked me if I wanted to use a Medicaid card. I checked "no." I wanted to pay the $79 a month out of pocket because all the counseling clinics that I've been to in the state of Georgia where I now unfortunately live are AWFUL.
However, the next page at the site prompted me to enter my Medicaid card. I don't know why because I clearly checked "no" when I was prompted. They didn't take Medicaid, so obviously it didn't work. I just wanted to pay the $79 to get around Medicaid so that I would get the help I need so I didn't feel like committing suicide anymore.
After this disappointment, I pleaded my case to them in an online message because they never have anyone to speak to on the phone. When I finally got a reply, I saw that they left a voicemail and I called them back.
They said that they don't take Medicaid, but if I paid the $79 a month I could get in. After some more conversation, she told me that they DON'T do counselling-- ONLY medication management. I told her that Hello Alpha was sending the message that they have counselors and that they are all about inclusion. I said that not offering counseling and only medication management isn't very "inclusive," especially noting that they don't treat people who suffer from Borderline Personality Disorder AT ALL. How the hell is that "inclusive?"
In the end she apologized and mentioned a couple other online resources that I could try, but she said she doesn't know if they accept Medicaid and if not, she didn't know how much it would cost. How does that help ME?
In the end I faced the usual situation-- Having to start ALL OVER AGAIN to look for help that may not be available to me (AGAIN) and that I possibly CANNOT AFFORD (AGAIN). To sum up, Hello Alpha has misleading language on their website that leads those wanting help astray, which is a cruel tease for those at the end of their rope.
7 avril 2025
Avis spontané
Réponse de Hello Alpha
Hi,
Thank you so much for taking the time to share your experience and for speaking with me directly on the phone. I sincerely apologize for the confusion and frustration you encountered with our services, especially given the difficult circumstances you are facing with the mental health system in your area.
I understand how upsetting it must have been to spend time filling out our forms with the expectation of receiving counseling services, only to find that we currently focus on medication management. I truly regret that our website's language led you to believe otherwise, and I've already shared your feedback with our team to ensure we clarify our service offerings to prevent similar misunderstandings in the future.
As we discussed, I have processed a full refund of your payment. I also hope the telehealth service options and affordable alternatives I shared will be helpful in your search for the support you need, and I sincerely apologize that I couldn't provide more specific information regarding their Medicaid acceptance and costs.
Your feedback is incredibly valuable to us as we strive to improve our services and ensure clear communication. We are committed to learning from this experience and making necessary adjustments. We truly wish you the very best in finding the mental health support you deserve.
I DO NOT RECOMMEND
Insurance wouldn’t cover medicine. Asked them to prescribe me a medication that was covered under my insurance and they refused. Waste of $80 and was told they wouldn’t refund my money. I DO NOT RECOMMEND!
7 mars 2025
Réponse de Hello Alpha
Hi Joston,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when insurance doesn’t cover a prescribed medication. Our clinicians work hard to balance clinical guidelines, patient safety, and treatment effectiveness when determining the best options. While we strive to support patients in navigating insurance issues, not all medications have equivalent alternatives that are clinically appropriate or available through insurance.
As noted in our policy, we’re unable to offer refunds once a medical consultation has been completed. However, we’d be happy to revisit your treatment plan and discuss any potential next steps if you'd like to continue the conversation. Please feel free to message us through your patient portal.
We appreciate your feedback and hope to better support you moving forward.
Quick great service
Quick great service, was able to get responses back quickly. They were able to address any concerns I had in a timely manner.
7 mars 2025
Réponse de Hello Alpha
Hi David,
Thank you so much for your kind words! We're so glad to hear you had a smooth experience and that our team was able to address your concerns quickly. We're always here to help!
Feels a bit scammy
I had this membership when it was $40 a month. At that time, I was able to get what I wanted sent where I wanted. I realize things have changed as far as what prescriptions are available but at my most recent visit, at $80, I was told I had to have my prescription sent to their preferred pharmacy. They also tried to push the “3-month” plan. I told them I wanted my pharmacy, as it asks where I’d like my medications sent and was told they were unable to do that. Of course, the price at their pharmacy was more than I was quoted at my pharmacy. Needless to say, I cancelled my membership. Also got the prescription I wanted to the pharmacy I wanted at a much better price. Save your money and go elsewhere. They are just like the others now, looking to make a quick buck.
7 mars 2025
Réponse de Hello Alpha
Hi,
Thank you for sharing your feedback—we’re sorry to hear about your frustration and truly appreciate you taking the time to let us know about your experience.
To clarify, we use a specific compounding pharmacy for certain prescriptions due to the strict safety, quality, and regulatory standards they follow. This partnership helps ensure consistency in dosing, reliable medication sourcing, and safe handling practices that align with our clinical protocols. While we understand the desire to use a preferred pharmacy, we prioritize patient safety and medication integrity above all.
As for the multi-month plan, our goal is to provide options that offer both convenience and cost savings over time—but it’s always your choice, and we respect that.
We’re sorry to see you go, but we hope you continue to receive care that feels right for you. If you have any questions or would like to share more, feel free to reach out to our support team through your patient portal.
Wishing you the best,
The Hello Alpha Team
Feels Like a Bot Service — Waste of Time. Money, & Energy
Feels Like a Bot Service — Total Waste of Money
This was an absolute waste of money. Hello Alpha made me feel like I was talking to bots, not real healthcare professionals. There is no guidance, no clarity, and no real support — just vague messages from nurses who seem to copy-paste replies that don’t even address your actual questions.
They do not have doctors available so dont expect your plus membership to be comprehensive or even provide referrals, only nurse practitioners, and even then, they don’t advocate or guide you through anything. There is no transparency, preparation, no explanation of what to expect, nothing sent by mail or email, just short messages that leave you completely confused about what’s happening.
When my insurance didn’t cover the medication, I was told to “do the appeal myself” — no help, no roadmap, no documentation unless I begged repeatedly. I was left completely on my own with zero support, a complete wate of time, funds, and energy. They did nothing for me — literally, nothing.
This program is disorganized, robotic, and deeply disappointing. If you're looking for real healthcare support, this is NOT it. You’re better off finding an actual doctor or specialist who will take the time to care.
Avoid this service. They take your money and leave you hanging.
Hello Alpha, more like Goodbye Beta. I would NEVER recommend this sham so called service.
Being a medical professional means educating, supporting, and simplifying complex issues for patients — but Hello Alpha did none of that. They don’t care. It’s a subscription mill, not real care. Avoid at all costs.
9 mars 2025
Avis spontané
Réponse de Hello Alpha
Hi,
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. Our goal is always to provide compassionate, high-quality care and support, and we’re disappointed to hear that we fell short of that for you.
We understand how frustrating it can be to feel unheard or unsupported, especially when navigating complex issues like insurance coverage. We’d really like the opportunity to make this right. Please reach out to us through your support thread in the patient portal so we can review your case in more detail and work toward a resolution.
Your feedback is incredibly important to us, and we’re committed to doing better.
The doctors really take their time with…
The doctors really take their time with answering all of your questions. And most appreciated they don't judge you like other providers
3 mars 2025
Réponse de Hello Alpha
Hi,
Thank you so much for your kind words! We're glad to hear that you feel heard and supported by our providers. Providing compassionate, non-judgmental care is our priority, and we truly appreciate your feedback! 💙
Simple & Convenient
It's just really nice to be able to have access to the kind of medications you shouldn't have to sit in a doctors office for. I don't want to have to do a Tele-Med every month either. You guys are very convenient, and a valuable resource. Thank you!!
2 mars 2025
Réponse de Hello Alpha
Hi DJ,
Thank you for your thoughtful review! We're so glad to provide a convenient and accessible way for you to get the care you need. Your support means a lot to us, and we’re here whenever you need us!
Ease of use
I like the fact that there is a very quick response to questions and request. The entire experience is seamless
23 février 2025
Réponse de Hello Alpha
Thank you for your kind words! We're thrilled to hear that you had a seamless experience and that our team was able to respond quickly to your questions and requests. Providing efficient and high-quality service is our top priority, and we truly appreciate your feedback. Thank you for choosing Alpha!
Well we had some problems getting the…
Well we had some problems getting the medicine in a timely manor so not sure if it was us switching to 3 pharmacy lol or if it was just each of the pharmacy issues ...but over all as far as the doctor telehealth appointments all that was a very easy process as I am kind of old school I guess u could say and they both were easy for me to do!
14 février 2025
Réponse de Hello Alpha
Hi Jen,
Thank you for sharing your experience! We understand that delays in receiving medication can be frustrating, and we appreciate your patience as you navigated the pharmacy changes. We're glad to hear that the telehealth appointments were easy for you and that the process felt smooth overall.
Experience was great love the service…
Experience was great love the service excellent providers
8 février 2025
Réponse de Hello Alpha
Hi Veronical,
Thank you for your kind words! We're so glad to hear that you had a great experience and that our service and providers met your expectations. Your feedback means a lot to us, and we look forward to continuing to support you!
no help only took my hard earned money…
no help only took my hard earned money very poor customer service . Do not recommend this company
30 janvier 2025
Réponse de Hello Alpha
Hi,
We’re sorry to hear about your experience and appreciate your feedback. Our goal is always to provide the best possible service and support to our patients. We strive to ensure that every patient receives the care and assistance they need. We would love the opportunity to discuss your concerns further and see if there’s anything we can do to improve your experience. Please reach out to our team through your support message thread in your account.
Fast responses, thorough communication!
Affordable program. The providers are thorough, helpful and responses are quick. Very happy with Hello Alpha.
27 janvier 2025
Réponse de Hello Alpha
Hi Kelly,
Thank you so much for your kind words! We're thrilled to hear that you’ve had a great experience with our program and providers. Providing thorough, helpful, and timely care is our top priority, and we’re glad to know we met your expectations. We appreciate you being a part of the Hello Alpha community!
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