My first impression was how quickly our loan officer (Kristina House) responded and she even beat our best offer from a local credit union. During the process, we had a major issue (my wife lost her j... Voir plus
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Lisez les avis des autres
Your lending officer Jamar is very unprofessional. His communication was poor, didn’t wanna support a disabled veteran pushing me towards fha but my new lender gotten everything done & moved in within... Voir plus
So far so good! Currently putting out offers as a first time buyer, and checking in with all the Lenders for the best rates/customer service. The application process was fairly standard to what I... Voir plus
If you're looking for quick, simple way to secure a pre-approval or mortgage, check out Tomo Mortgage. The process is mostly online, easy to follow and the loan advisor, Irena Liu, was wonderful to wo... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Tomo Mortgage, we believe the joy and promise of a new home should never be overshadowed by the hassle of buying one. That’s why we’re digitizing and automating much of the mortgage process to make it faster, easier, less expensive, and dare we say, more joyful while delivering a higher level of personalized service to home buyers. Check out our mortgage and refinance rates at tomo.com. NMLS #2059741. Equal Opportunity Lender.
Coordonnées de contact
909 3rd Ave 9th Floor, 10022, New York, Etats-Unis
- 737-510-2523
- mortgageteam@hellotomo.com
- hellotomo.com
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Streamlined Process and Competitive Rates
Tomo is a very streamlined mortgage company with an excellent real-time calculator that makes it easy to explore different mortgage scenarios, including various down payments and points. Their team was highly responsive and consistently offered the most competitive rates I could find. While the internal communication between the loan advisor and application advisor could have been smoother initially, they addressed my feedback quickly and went the extra mile to ensure my loan was approved in time for the closing. Overall, a great experience and I would recommend them to others.
Tomo team was great from a FTHB
Jack and the rest of the Tomo team gave us the best rates, closed on time, and were quick to answer any questions we had as first time homebuyers. Would recommend to anyone looking for a new mortgage!
Overall Disappointed
Communication was poor. I was told that Tomo was a real mortgage company that would service my loan, but they ended up selling it. The loan officer didn’t appreciate that I was comparing offers from different lenders to get the best deal, he even mentioned that he answered my calls on weekends and late evenings, but other lenders did the same and were always patient.
The worst part is that although I locked my rate, they charged me more in points just a day before closing, with no communication or explanation. I decided to pay the extra cost to close on time, assuming it was an error that would be corrected later—but nothing was fixed.
I do not recommend this company
3 Reps in 2 weeks
We were transferred from representative to representative because someone was either on vacation or otherwise unavailable. I get that, it happens. However they didnt keep any of our info and we had to send in some documents twice becuase we had 3 different agents throughout the loan acquiring process. Representatives weren't very prompt either
Great service and price!
Every stage, from loan application to closing, was handled by knowledgeable and efficient staff. There were truly no extra fees. I highly recommend TOMO Mortgage.
Great Support from Aaron & Tomo
Aaron, Stacey and Team were great to work with! The AI in the email exchanges wasn't exactly helpful at this stage, but maybe as it improves, it'll be more useful. All in all the team was great to work with!
Illegally contacting me after I asked them to stop
EDIT: Just called again to ask to be removed from their list and they refused to confirm my removal and were sarcastic to me on the phone. This company is a joke.
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I told this lender I was not interested in their services yet still receive robo calls multiple times a day about my application for months now. In the application they specifically stated they would not call my like this. This should be illegal.
Go online!
I had a great experience with Tomo! My loan advisor, Jeff, was super attentive and really thorough throughout the whole process. As a first-time homebuyer, I had tons of questions, and he was always kind and patient in explaining everything. I did feel a bit of pressure from my agent and the seller to go with a local lender, but I’m really glad I stuck with Tomo. The whole process was smooth, communication was clear, and everything went as promised. I don’t regret choosing an online lender at all and would definitely recommend Tomo to anyone buying a home!
I saved a lot of fees versus competition
I saved a lot of fees versus the competition but the AI usage has a lot to be desired and sometimes it took various attempts to get someone live to respond. In the end, it still was worth it.
Connor was always available to answer…
Connor was always available to answer my questions.
Process went quickly for a home loan.There rate actually came in slightly better than the original quote.
I would recommend Randell
I would recommend Randell. He did excellent job and fast respond. He made the process go smooth and simple.
A most excellent experience
Phenomenal service, excellent rate and very helpful! Would highly recommend
Mohammad was very efficient and was…
Mohammad was very efficient and was always on top of things. He made the process smooth and simple. I would recommend Tomo to my friends and family based off my experience with working with Mohammad.
Solid rate
Solid rate, straight forward process, easily took things off that we weren't interested in. Would use them again.
No gimmick
No gimmick! Mohamad provided the best and accurate rate quote with absolutely $0 origination costs and there were no hidden fees or inflated 'other' costs. Tanya was super responsive. Will definitely work again with Mohamad and Tanya for future mortgage needs.
Tomo team was great to work with
Tomo team was great to work with. I explained my loan agent my situation and he helped me navigate the type of loans available. Whole process was smooth and timely with regular email/text updates
Efficient and courteous
They were extremely efficient and courteous. Promptly responded to any type of communication and closed our loan in record time.
Simple and Easy
Process was simple and well guided. Rates were made obvious from the get go, and beat competition by a mile. Helped to work through an issue with an appraiser and comped a rush order to help us hit closing. 5/5
We had the smoothest closing ever.
We had the smoothest closing ever.
I was notified on every step of the process, got a killer rate, and they evaluated my options with points to get a better rate than competitors.
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