Avoid Better.com and Loan Officer Lonnie Johnson. We experienced a predatory bait-and-switch right after "locking" our rate, spending hours prepping our home, and paying a $590 appraisal fee. Onc... Voir plus
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Lisez les avis des autres
From the first phone call with Ronnie this was a great experience. Jessica answered all of my question re "Tasks" and she was excellent to work with Michael helped me complete the final stages... Voir plus
L'entreprise a répondu
Let me preface my review by stating that I was involved in rental property management and sales for over 40 years and have done dozens of purchase and refinancing real estate loans. The Better loan pr... Voir plus
L'entreprise a répondu
Richard came to my nursery today to help with our phones and wifi, he made me and the whole nursery feel comfortable. He made sure everything was sorted before leaving. This isn't always the easiest... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.
Coordonnées de contact
175 Greenwich St., Fl. 59, 10007, New York, Etats-Unis
- 415-523-8837
- hello@better.com
- better.com
4,1
Bien
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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I am self employed which required more…
I am self employed which required more work and documents. It was a long process, but my mortgage broker (Robert Lightbourne) was flexible and easy to work with.
3 novembre 2025
Worst company ever
Worst company ever. Very unresponsive, they do not answer emails or inquiries in a timely manner. They have wasted my time.
5 mai 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Better
Hello Chirs. We're glad you had a positive experience with our team and their efficient service. Thank you!-Jessica at Better
Need to follow up a lot
Need to follow up a lot. Double check your contracts every step of the way
6 février 2026
Réponse de Better
Hello. We appreciate your feedback and time. We’re sorry to hear the process required more follow-up than expected, and we understand how important clear, accurate documentation is at every step. Your comments will be shared with our team as we continue working to improve the experience.- Jessica at Better
Réponse de Better
Hello Chirs. We're happy to hear that we resolved any issues that arose. Thank you for your positive feedback; we appreciate it very much.-Jessica at Better
The entire team was so great and…
The entire team was so great and helpful. They helped me to feel at ease with the whole process. Thank you!
18 janvier 2026
Réponse de Better
Hello Haily. We truly appreciate you sharing your experience! We’re so glad our team helped make the process feel comfortable and supportive from start to finish. It was our pleasure to assist you.- Jessica at Better
Very helpful staff
15 avril 2026
Réponse de Better
Hello Milton. Thank you for your feedback! We’re happy to hear our team was helpful throughout your experience. We appreciate you taking the time to share your thoughts.-Jesica at Better
Avoid Better.com and Lonnie Johnson
Avoid Better.com and Loan Officer Lonnie Johnson. We experienced a predatory bait-and-switch right after "locking" our rate, spending hours prepping our home, and paying a $590 appraisal fee.
Once Better.com had our money, their underwriters suddenly couldn't do basic math—bizarrely claiming a borrower making $600/month was secretly paying over $4,000/month across two separate mortgages. Instead of escalating this obvious system error to management for a manual override, Lonnie Johnson used this manufactured "problem" to suddenly tack on over $2,000 in discount points just for us to keep our "locked" rate.
A rate lock with Better.com means *absolutely nothing* once they collect your appraisal fee. They will trap you, change the terms, and refuse to fix it. Save your money and your sanity—go literally anywhere else.
1 mai 2026
Avis spontané
Réponse de Better
Hello Brandon. Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you experienced and understand how disappointing this must have been, especially given the time and resources you invested. Please be assured that we take your concerns very seriously and are committed to addressing them as quickly as possible.
To help us assist you further, we kindly ask that you email your loan information to experience@better.com. This will allow us to thoroughly review your case and provide the support you need.-Jessica at Better
Great communication
Great communication. Clear on what is needed from you. Would use again.
31 mars 2026
Réponse de Better
Hello Cory. Thank you for your kind words! We’re glad to hear the process was clear and communication was helpful throughout your experience. We truly appreciate your trust and look forward to working with you again in the future.- Jessica at Better
My agent help me step by step
My agent help me step by step, and help me understand the process of my loan. Which I appreciate so much.
16 mars 2026
Réponse de Better
Hello Shirley. Thank you for sharing your experience! We’re glad to hear your agent was able to guide you step by step and help make the loan process clear and understandable. We truly appreciate your kind words.-Jessica at Better
From the first phone call with Ronnie…
From the first phone call with Ronnie this was a great
experience.
Jessica answered all of my question re "Tasks" and
she was excellent to work with
Michael helped me complete the final stages in enabling my loan.. At 75 years old and handling this loan with a "Trust" included their guidance made things so much easier.
If anyone is in need of a loan/HELOC, it recommend Better Mortgage
12 mars 2026
Réponse de Better
Hello Dianne. Thank you for sharing such a thoughtful review! We’re glad to hear Ronnie, Jessica, and Michael were able to support you every step of the way and make the process smooth—especially with the added complexity of a trust.
It’s wonderful to know their guidance made things easier for you. We truly appreciate your recommendation and the opportunity to be part of your journey.-Jessica at Better
I would rate Better as a B+ to A- lender!
Let me preface my review by stating that I was involved in rental property management and sales for over 40 years and have done dozens of purchase and refinancing real estate loans. The Better loan process was straightforward but a bit slow. My financial situation is complex and required LOTS of extra documentation. Took about three weeks and several hundred pages of documentation to get to loan approval. Meghan was great loan coordinator! Form letters company used really didn’t apply to my situation and caused more confusion rather than being helpful. Title company used doesn’t respond to questions and there was confusion about which payoffs were wire transfers and which were checks. All-in-all I would rate Better as a B+ or A- lender.
19 mars 2026
Réponse de Better
Hello Albert. We appreciate your detailed feedback. We're glad the loan process was straightforward for you. We're sorry our form letters caused confusion and that the title company's responsiveness created uncertainty regarding payoffs. We'll review these areas to improve our client experience.-Jessica at Better
Everything is online
Everything is online. You can scan documents and upload them. Scheduling a call is convenient.
8 avril 2026
Réponse de Better
Hello John. We're happy to hear that you found our online services and call scheduling convenient. Thank you for your positive feedback; we appreciate it.-Jessica at Better
The AI assisted process made it…
The AI assisted process made it extremely easy to apply and provide documents. I’m a senior citizen and still had a positive experience completing tasks just using my phone! The only issue I had was with AI searching my credit history which turned up several errors which I was able to explain and rectify. It was a fast, efficient process to obtains a HELOC loan.
6 avril 2026
Réponse de Better
Hello Margaret. Thank you for sharing your experience! We’re glad to hear the process felt easy and accessible, and that our tools helped you complete everything smoothly from your phone.
We also appreciate you highlighting the issue with your credit history—feedback like this is valuable and helps us continue improving. It’s great to know you were able to resolve it and move forward quickly.-Jessica at Better
Réponse de Better
Hello Robert. Thank you for sharing your experience! We’re glad to hear the process felt easy and hassle-free from the start.-Jessica at Better
Better is an amazing company
Better is an amazing company. Very professional and knowledgeable, I will recommend to my family and friends 🙌😊
27 mars 2026
Réponse de Better
Hello Ryan. Thank you for your kind words! We’re glad to hear you had a professional and knowledgeable experience. Your recommendation means a lot to us—we truly appreciate your support.-Jessica at Better
Great communication we’re very helpful…
Great communication we’re very helpful guiding a first time home buyer for first time
13 février 2026
Réponse de Better
Hello Mark. Thank you for sharing your experience! We’re glad our team could provide clear communication and helpful guidance throughout your first homebuying journey. Congratulations on this exciting milestone!-Jessica at Better
The whole team was exceptionally…
The whole team was exceptionally helpful and was able to answer any questions I had, everything was done in a timely manner, and worked diligently to complete the process
2 mars 2026
Réponse de Better
Thank you for your thoughtful feedback. We’re appy to hear our team was able to support you every step of the way, answer your questions, and keep everything moving efficiently. We appreciate you recognizing their hard work and dedication.-Jessica at Better
Loan originator and loan coordinator…
Loan originator and loan coordinator made the process seamless and easy to navigate. Great rates, very transparent and very competitive loan costs.
9 mars 2026
Réponse de Better
Hello Erwin! Thank you for your feedback. We’re glad to hear the loan originator and coordinator made the process seamless and easy to navigate. It’s great to know you found our rates competitive and our approach transparent—we appreciate you taking the time to share your experience.-Jessica at Better
John and Sonia made my experience…
John and Sonia made my experience outstanding. They are consummate professionals in every sense of that word. They were very quick in responding to my questions, provided detailed information and available well regular work hours.
8 avril 2026
Réponse de Better
Hello Mitch! Thank you for your kind words. We’re thrilled to hear that John and Sonia provided such an outstanding experience. Their dedication to responsiveness and support truly reflects our commitment to excellent service. We’ll be sure to share your feedback with them.- Jessica at Better
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