Avoid Better.com and Loan Officer Lonnie Johnson. We experienced a predatory bait-and-switch right after "locking" our rate, spending hours prepping our home, and paying a $590 appraisal fee. Onc... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
From the first phone call with Ronnie this was a great experience. Jessica answered all of my question re "Tasks" and she was excellent to work with Michael helped me complete the final stages... Voir plus
L'entreprise a répondu
Let me preface my review by stating that I was involved in rental property management and sales for over 40 years and have done dozens of purchase and refinancing real estate loans. The Better loan pr... Voir plus
L'entreprise a répondu
Richard came to my nursery today to help with our phones and wifi, he made me and the whole nursery feel comfortable. He made sure everything was sorted before leaving. This isn't always the easiest... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.
Coordonnées de contact
175 Greenwich St., Fl. 59, 10007, New York, Etats-Unis
- 415-523-8837
- hello@better.com
- better.com
4,1
Bien
2 k avis
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Tate did not help at all if u r…
Tate did not help at all if u r application cancel they don’t return u r 500
1 mars 2026
Avis spontané
Réponse de Better
Hello Can. Thank you for your feedback—we understand how concerning this situation can be. We’d love the opportunity to look into this for you and help clarify what happened. Please reach out to us at experience@better.com so we can assist further.-Jessica at Better
Significant and inconsistent handling…
Significant and inconsistent handling of tasks leading up to approval. Some were reviewed daily, others took 3-5 days.
Funding date was misleading. The title company blamed Better by only funding the loan at the end of the day which affected their ability to distribute the funds. However, they didn't even distribute the funds early the next day...the title company barely met the deadline for distributing funds the day after the funding date (and that required a phone call).
2 février 2026
Réponse de Better
Hello Ay. We appreciate you sharing your experience. We regret the inconsistent task handling and the funding date confusion. Please email me directly at experience@better.com so I can take a look into this further. Jessica at Better
I can’t recommend Better enough
I can’t recommend Better enough. Jamie Flude’s support was invaluable, he has the patience of a saint and is a true credit to the company. I love that the service is free to use and referral rewards are even more appealing. All the while Jamie was not at all pushy compared to other brokers- their service truly sells itself. My initial purchase fell through but Jamie picked my account right back up and provided me invaluable support on my second purchase that completed today.
I have and would recommend Better and I look forward to using again in the future. Thanks Jamie, you made my first house purchase a much more pleasant experience than it could have been otherwise.
27 février 2026
Avis spontané
Réponse de Better
Hi Jules! We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the support you received. It's great to know that our service and rewards were appealing, and we're glad we could assist you through your home buying journey. Thank you for recommending us!-Jessica at Better
This process was as expected tedious at…
This process was as expected tedious at times. Lori Mason and Michael Tadlic made it easily bearable with timely feedback. They navigate the system effortlessly through closing we are now happy homeowners.
22 novembre 2025
Réponse de Better
Hi Ray! We're happy to hear that the team's timely feedback made the process bearable. We appreciate you mentioning their effort to help you navigate through closing. Thank you for choosing Better! -Jessica at Better
Everything was so easy and fast
Everything was so
Easy to do with their system. The people was in contact with were great and made for an easy transaction! Would recommend
11 février 2026
Réponse de Better
Hi Shannon. We're happy to hear that our system and team made your transaction easy! We appreciate your recommendation and are grateful for your positive feedback.-Jessica at Better.
Professional team that kept us informed…
Professional team that kept us informed on progress and expedited communicating new tasks daily, which enabled completing the process very smoothly.
16 janvier 2026
Réponse de Better
HI Nabil!
We're happy to hear that our team's professionalism and clear communication made the process smooth for you. Thank you for your positive feedback!-Jessica at Better
They wouldn't use my self-employment…
They wouldn't use my self-employment income and wouldn't tell me what was not showing in my tax returns. Such a waste of time. They better refund me the $500 start up fee.
23 février 2026
Avis spontané
Réponse de Better
Hello Ruby. We appreciate you sharing your experience. We're sorry that we couldn't use your self-employment income and for any lack of clarity regarding your tax returns. Please email me directly at experience@better.com so I can review this and follow up with you directly. -Jessica at Better
Great communication!
It was so easy dealing with Better. It was a smooth process and would definitely use them again. They have great workers that make sure you are taken care of. I worked with Robert & Jesus and they both made sure everything was taken care of.
29 janvier 2026
Réponse de Better
Hi Wafrika. We're happy to hear that you had a smooth experience. It's great to know the team provided such helpful support. Thank you for sharing your positive feedback; we appreciate it!-Jessica at Better
Réponse de Better
Justin, We're happy to hear that our platform was easy to use and that you appreciated our communication and interface. Thanks for choosing Better!-Jessica at Better
Great experience
Great experience, very easy!! Better advertised a rate that was really competitive. I was afraid it would be a bait and switch, but I was wrong. We locked it in and it was smooth sailing throughout the whole process. I am a business owner, so I had to upload a lot of information, but they made it easy with their portal. We went from Application to Closing on a refi in just 3 weeks!
24 janvier 2026
Réponse de Better
Hello Clinton,
We're happy to hear that your refinancing experience was very easy! We appreciate you highlighting our competitive rates and the efficiency of our portal. It's great to know we could streamline the process for you and meet your expectations. Thank you for your feedback.-Jessica at Better
Had some great reps
Had some great reps. helped me through a lot of stuff I couldn’t do myself. So I appreciate all the help.
14 janvier 2026
Réponse de Better
Hi Vernon. We're happy to hear that our team provided such helpful support! We appreciate you taking the time to share your positive experience with us. -Jessica at Better
Réponse de Better
Hi Peter! We're happy to hear that we provided clear communication. Thank you for your feedback!-Jessica at Better
Zero if able
Zero if able! dont bother with a 2nd mortgage from these clowns. Strung me along for over a month and half because they don't know how to underwrite their own programs the say they have. Garbage
11 février 2026
Avis spontané
Réponse de Better
Hello Michael,
We appreciate you sharing your experience. We're sorry to hear about the issues and delays you encountered. Please email me directly at experience@better.com so our team can review this more closely and follow up with you directly. -Jessica at Better
Great Service
The service worked well for us. And the people we dealt with in their system were very helpful
22 janvier 2026
Réponse de Better
Hi Rodney, we're happy to hear that our service and team were helpful to you. We truly appreciate your positive feedback and hope you think of us again in the future! -Katie at Better
Ebony and Jared were very responsive
Ebony and Jared were very responsive, professional, and knowledgeable. They took care of everything. Super easy to work with them.
19 janvier 2026
Réponse de Better
Hello! We are happy to hear that our team was helpful, responsive, and knowledgeable. We appreciate you taking the time to share your positive experience! -Katie at Better
HELOC
HELOC
This is our second experience with Better and they truly are one of the best ways to either refinance your mortgage or apply for a HELOC. The process is fast and easy. We highly recommend homebuyers and or homeowners to consider using Better in the future!
13 janvier 2026
Réponse de Better
Hi Rose -we're thrilled to hear that your experiences with us have been positive! It's great to know the HELOC and refinance processes were fast and easy for you. Thank you for recommending us! -Katie at Better
It was efficient, timely and accurate. Perfect!
It was very efficient, timely, and we were given exactly what we were promised in the terms.
23 janvier 2026
Réponse de Better
Hi Bob! We're so glad you found our service efficient and timely. Thank you for your positive feedback! -Katie at Better
Reggie and Henry were great
Reggie and Henri were great. This was my first time buying a home and they answered all my questions and helped me make sure that everything was approved for exactly the house I wanted. Even moving out of state from Colorado to Oklahoma they made the process super easy and I just arrived yesterday and moved in and couldn’t be happier with it
22 décembre 2025
Réponse de Better
Hi Brandon, we're so happy to hear that your first home-buying experience was so positive! We're delighted that the move out of state went smoothly for you. Thank you for allowing us to be a part of this huge milestone! -Katie at Better
Initial part great, 2nd half bad.
The initial part of the process thru approval would have been 5 starts. However, when it got to the final funding stage it totally fell apart. Won't go into all the details, but seriously not good. At the time of writing this review, funds are 3 days late and still not clear when funds will be available. As I said, initial process was great, send part of process was really bad.
19 janvier 2026
Réponse de Better
Hi Gerry, we truly appreciate you sharing your experience. This is not the level of service we aim to provide. Please email me directly at experience@better.com so that I can look into this further. -Katie at Better
They kept in touch with me to make sure…
They kept in touch with me to make sure that I understood their process. They're dedicated to their potential clients.
1 décembre 2025
Réponse de Better
Hi Marjorie, we appreciate you taking the time to share your feedback. We're happy to hear that our team kept you informed. Thank you for choosing Better! -Katie at Better
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