Avoid Better.com and Loan Officer Lonnie Johnson. We experienced a predatory bait-and-switch right after "locking" our rate, spending hours prepping our home, and paying a $590 appraisal fee. Onc... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
From the first phone call with Ronnie this was a great experience. Jessica answered all of my question re "Tasks" and she was excellent to work with Michael helped me complete the final stages... Voir plus
L'entreprise a répondu
Let me preface my review by stating that I was involved in rental property management and sales for over 40 years and have done dozens of purchase and refinancing real estate loans. The Better loan pr... Voir plus
L'entreprise a répondu
Richard came to my nursery today to help with our phones and wifi, he made me and the whole nursery feel comfortable. He made sure everything was sorted before leaving. This isn't always the easiest... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.
Coordonnées de contact
175 Greenwich St., Fl. 59, 10007, New York, Etats-Unis
- 415-523-8837
- hello@better.com
- better.com
4,1
Bien
2 k avis
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Best rate but poor experience
Best rate but poor experience. Poor communication from the loan originator, added on fees that were not communicated prior. These were eventually fixed, but I had to pay close attention along the way
14 février 2026
Réponse de Better
Hello Noah. Thank you for sharing your feedback. I apologize for the inconvenience you experienced—clear communication and transparency regarding fees are priorities for us, and I regret that we did not meet your expectations in this instance.
I would like to investigate this matter further to better understand what occurred. Please contact me directly at experience@better.com so I can review your concerns.-Jessica at Better
Mortgage Simplified
The process was very simple submittal was easy.
Better staff reviewed quickly and accepted documents.
If additional information was needed, requests were clear and concise.
Closing and subsequent funding was completed in timely manner as was previously communicated.
Would highly recommend using Better Mortgage if you are looking for a loan
27 mars 2026
Réponse de Better
Hello James! We're happy to hear that the process was simple, the staff was helpful, and the closing was completed in a timely manner. We appreciate you recommending our services!-Jessica at Better
Overall very happy with the experience
Overall very happy with the experience. I had a competing offer and Better was able to beat it. The process overall was very fast and good communication throughout. I appreciate that lot of the paperwork was done through the online portal, but sometimes the portal was confusing in terms of the required paperwork and signatures.
2 mars 2026
Réponse de Better
Hello Sman! We're happy you had a positive experience and appreciate your feedback. We're glad we could beat the competing offer and provide fast service with good communication. We'll review the online portal to improve clarity regarding paperwork and signatures. Thanks again!-Jessica at Better
Great service throughout
Ebony made sure we understood all the steps needed. Closing was easy and timelines matched what was promised.
18 mars 2026
Réponse de Better
Hello! Thank you for your kind words! We’re so glad Ebony was able to guide you clearly through each step and make the closing process smooth and on schedule. We truly appreciate your trust!-Jessica at Better.
Be careful about giving your contact information
Be careful about giving your information to them. I started getting hourly calls and texts from them. I am in the process of getting a loan so I expect some level of spamminess, but Better was so far beyond the pale.
25 mars 2026
Avis spontané
Réponse de Better
We appreciate you sharing this feedback and understand how frustrating that experience can be. That’s not the level of communication we aim to provide, and we’d love the opportunity to look into this further. Please reach out to us at experience@better.com so we can help address your concerns.-Jessica at Better
Réponse de Better
Hi Teresa!We're happy to hear that your experience was smooth and swift. Thank you for your positive feedback; we appreciate it. -Jessica at Better
Réponse de Better
Hello Eric. Thanks for sharing your experience—we’re really sorry to hear how frustrating this process felt. We’re glad to hear Cameron provided great support, but we understand your concerns around the changes to terms and the outcome.
We’d appreciate the opportunity to take a closer look into what happened. Please email us at experince@better.com
so our team can review your case in detail and follow up with you directly.- Jessica at Better
Good Experience
It was a good experience from start to finish. Better team was knowledgeable and quick to respond. Processed and closed the application in 2-3 weeks as promised.
8 janvier 2026
Réponse de Better
Hello PK! We're happy to hear that your experience was good from beginning to end. We appreciate your recognition of our team's knowledge and quick response!
The people I was working with were very…
The people I was working with were very helpful every step of the way
5 février 2026
Réponse de Better
Hello Wilfredo! We're glad our team members were helpful during every step. Thank you for your positive feedback; it means a lot to us.-Jessica at Better
BEST transaction, ever!
Probably one of the EASIEST transactions I have ever done when it comes to dealing with money. The communication is A+.
Professional, efficient, and time friendly! Thank you, Jonathan!
20 février 2026
Réponse de Better
Hi Chalene! We're happy to hear that your transaction was easy and efficient. We appreciate your recognition of our communication and professionalism. Thank you for your feedback! -Jessica at Better
Efficient
The whole process was easy and straightforward. Service was very efficient, loan officers reached out promptly. Smooth from start to finish
17 février 2026
Réponse de Better
Hi Alejandro! We're happy to hear that the process was easy and efficient. It's great to know our loan officers were prompt and the service was smooth for you.-Jessica at Better
Réponse de Better
Hello Farida! We are so happy to hear the process was completed quick and effectively. We appricate your kind words.-Jessica at Better
being helpful through the whole process…
being helpful through the whole process and giving additional help when I needed it this was a long experience that I was not aware of all that needed to be done.
Richard
15 janvier 2026
Réponse de Better
Hi Richard! We appreciate you sharing your experience. We're happy to hear that we were helpful and provided the support you needed during the process.-Jessica at Better
A Borrowing Learning Experience
The process began easier than anticipated. Then slowed down. I would have preferred to have the same agent throughout the entire process. It now appears as a multistage process. Uncomfortable at times. A couple stumbling steps at the end. "Better" should add paying off the selected debts for the borrower. Their current procedure is a bit archaic at best. It was concerning at the end however we got to the finish line quickly once funding occurred. I would do it again if necessary.
13 février 2026
Réponse de Better
Hello William And Sue!
We appreciate you sharing your experience. We're glad to hear that you found the beginning of the process easy and that funding occurred quickly. We're sorry parts of the process felt uncomfortable. Your feedback is valuable as we improve.-Jessica at Better
Everyone was super helpful and…
Everyone was super helpful and responsive throughout the process
6 février 2026
Réponse de Better
Hello Mary! We appreciate your kind words! We are so glad that you found our team helpful and responsive during the process.-Jessica at Better
Professional
Agent Daniel was very professional and courteous with step by step updates which the entire process simple.
31 janvier 2026
Réponse de Better
Hi Michael. We're happy to hear that the agent made the process simple with professional and courteous updates. Thank you for your positive feedback!- Jessica at Better
NO more miserable lender on the Planet
Is there a more miserable lender on the planet???
Try communications that are very clear and given to your agent in a timely manner! Nothing in return!
Watch as your closing date approaches and you still get a lot of blah blah instead of real effort to close on time. Then watch after the loan FINALLY comes through BUT they hold onto your money another week or more for their own gain,
If you pay more at another Lender such as Cap Center, it's totally work a few extra dollars to have them professionally handle your loan rather than lose a property.
4 mars 2026
Avis spontané
Réponse de Better
Elle,
We appreciate you sharing your experience. We're sorry to hear about the issues with communication, closing delays, and fund disbursement. Please email me directly at experience@better.com so I can review this closely and follow up with you directly. -Jessica at Better
An easy refinance at excellent rates
Once again, refinancing with Better was an incredibly easy and transparent process. It is very easy to sign up and monitor rates via their online portal with full visibility into the potential costs and fees involved. When the right combination of rates comes along, locking the rate and moving forward is only a few button clicks away. From there, the portal provides easy-to-follow guidance to upload documents, answer questions, and interact with your loan consultant and financial team.
I have used Better for a couple refinances and a purchase and have found it to be an excellent combination of rates with low fees and closing costs.
13 janvier 2026
Réponse de Better
Hi Mike! We're happy to hear that the refinancing process was easy and transparent for you. It's great to know that you found our online portal helpful for monitoring rates and understanding potential costs. We appreciate your feedback and are glad you enjoyed your experience with us!-Jessica at Better
It was a great experience
It was a great experience. It was a breeze to use their system. David and Sonia held our hand along the way. Thank you for getting my family our dream home. We could not have done it without you. So many lenders turned us down but you guys made it happen!
12 janvier 2026
Réponse de Better
Hi Thomas! We're so happy we could help your family get your dream home. It was our pleasure to guide you through the process. Thank you for sharing your wonderful experience!-Jessica at Better
Réponse de Better
Hi Craig! We're glad you enjoyed your experience with us. Thank you for taking the time to leave your positive feedback; we appreciate it.-Jessica at Better
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