Helloyummy Box Avis 226

Have had this subscription for over a year and I have definitely noticed shrinkflation. The boxes have got smaller and smaller and now have less value for money. They tend to be aligned with the same brands all the time. I am not happy with all the non alcoholic drinks and soft drinks with artificial sweeteners and bags of sweeties and too many unusual hot sauce condiments. In the beginning, the boxes had high value items like chewable vitamins. Now, I just feel like I am being ripped off. It's a shame, as I enjoyed the surprise element.

Signed up for this box to give it a trial, I wasn't really impressed with this, so I wanted to cancel. Used the website to navigate me to cancel, which told me to email to cancel. So I emailed and cancelled which was fine, until Hello Yummy continued to attempt taking the payments (good thing I don't keep money in my main account). I got back in contact and near enough a week later I got a response saying it was cancelled and I could do this on the website which is completely false, as when I wanted to cancel the website told me to email for cancellation. Seems to be conflicting information with the website and the agents and no help with cancelling.

Update: I never logged into my account once I initially cancelled on the 14th, I had to get in contact a second time om the 17th to ensure this was cancelled as I was told on the 14th it was after I kept seeing bank ststements showing attempted payments, I never accessed the account until the 17th when I was advised that I could cancel on the website which you have now stated this only came onto the website on the 20th well after I asked to cancel.

I love my Helloyummy boxes! I hardly ever leave reviews but they deserve a better rating so thought I’d chime in.

I’ve had 4 boxes so far and each one I’ve been very happy with. Unlike other similar companies, I’ve not had any issues with deliveries, missing or misleading products. The products are always of high quality and well thought out, rarely is there something I wouldn’t have (minus the odd alcoholic drink or gelatin thing).

It’s my little surprise gift to myself each month :)

Ps. Anyone complaining about their customer service, subscription/cancellation just didn’t bother reading their website. Betsy has been a star!

I received a discounted trial, so I thought why not try something new. Unfortunately, I am not impressed. The items just seemed random, and I had duplicates and I'm not gonna lie the options just seemed like stuff nobody likes so they've shoved it in a box to market is as something new to try!

Non-existent customer service. After receiving an incomplete and thoroughly disappointing first box, I tried to cancel my subscription which is impossible to do online. I sent an email, as instructed, on 9/4 cancelling my subscription. No reply. On 11/4 I received an email thanking me for ordering a second box for which I would be billed £15.99. I have sent further emails (there is no other way of contacting this company) and they are just being ignored. I assume this is a scam.
It is now 13/4 and I have still received no reply.

Had an offer of just paying delivery to try these boxes on a rolling monthly subscription.
Paid delivery and tried cancelling straight away after due to financial circumstances.
I’ve had an email back saying
“ Hi there :wave:

Thanks so much for getting in touch!

:yellow_heart: Please note: Our support team is currently out of office from 8th–12th April. We’ve safely received your message, and replies will resume from Monday 13th April. Thanks so much for your patience!

We kindly ask that you only send one message, as multiple emails can slow things down for everyone. We will get back to you as soon as we can

A few quick pointers that may help in the meantime:

:pretzel: Changing your delivery address?
Please include your order number and the new address. If your box hasn’t been dispatched yet, we may be able to update it manually.

:pretzel: Skipping, pausing or cancelling your subscription?
The cut-off for changes is midnight on the 24th of the month. We’ll get back to you as soon as possible.

:pretzel: Just want to tell us how much you love the boxes?
Go for it :slightly_smiling_face: We love fan mail!

You might also find what you’re looking for in our FAQs, so it’s worth having a quick look. Rest assured, we’ll get back to you and resolve your query as soon as we can. Thanks so much for your patience and understanding.
Talk soon!”

This isn’t very helpful.

Update

After my initial review, the company responded and confirmed that my subscription has now been cancelled and no further payments will be taken, which I appreciate.

Everything has now been resolved properly, and I’m satisfied that the cancellation has been handled correctly.

My initial concern was mainly around the delay in receiving a clear response when I first reached out to cancel, which caused some uncertainty at the time. I also have not received my first box at that point, so I not currently able to assess the product itself.
Overall, while the experience felt a bit stressful at the start, the outcome has been fair and everything is now sorted.
Kind regards
Charlotte.

Cancelling is a nightmare. Tried to take money all month and instead of cancelling when they couldn't. They just kept trying. They took 9.99 yesterday and tried to take 15.99 after I sent an email to cancel. I asked for my 9.99 to be refunded that I don't want the box but was meet with refusal and excuses. I don't want the March box. I want my money to be refunded.Be aware. I DON'T CARE ABOUT THE EXCUSES OF YOU SCAMMING MY MONEY. I DIDN'T AGREE WITH NOTHING YOU KEEP TRYING TO TAKE MY MONEY ALL MONTH AND AFTER TAKING 9.99 ON THE 31ST OF MARCH YOU TRIED AGAIN THIS TIME FOR 15.99. GIVE MY MONEY I DON'T WANT NO BOX THEY ARE RUBBISH AS I TOLD YOU WHEN I TRIED TO CANCEL.

Started our subscription in November after trying other boxes from different suppliers. Found the items to be excellent and a great choice. Would certainly recommend them to anybody.

My monthly treat - always a nice surprise seeing what’s inside each box and it makes me try things that I otherwise wouldn’t but in many cases I end up buying more of … well recommended…

My experience with Hello Yummy has been a positive 1. Betsy, rectified an issue within a day of me raising it - was a technical fault on the website that they corrected for me quickly & effectively.
I then let them know an item had been damaged in transit - this was more so they were aware and again Betsy went above & beyond to rectify it.
Nothing but praise for Betsy 😊

Decent amount of products for the money can't complain. But unfortunately alot of the stuff not too my liking. I am I my writing this review as I have just sent an email too cancel & have read that someone sent several emails but couldn't cancel till they wrote a review on here. Hense the review.

We have been getting these boxes for a while and like the surprise element, although that does mean that sometimes items aren’t things we would normally choose, but that’s part of the fun!
The most recent box was excellent, with recognisable brands and some new or more obscure options too.
The only downside for us is that we have tried new products which we can’t easily find locally, meaning a large on line order is needed if we want to have that item again.
If you are willing to try new products and are happy to accept an element of risk then I would highly recommend Hello Yummy Box. 👍 If not then probably best to purchase your preferred products from your normal outlet. 😆

Never dissapointed always a great selection of products that are usually new to me so its fun putting them to use. Lovely notes on each product and where to purchase. A great fun surprise every month that doesn't break the bank.

Phenomenal value for money and lots of surprises each month. Through the subscription service we have discovered many new favourite brands and products. So many delicious foods, snacks and drinks that we’d never heard of before are now regular buys.

We love getting our boxes every month and seeing what treats we have inside, there's all something for everyone in the family and they are good value for money.

I have been getting Yummy Box for several months now, and always look forward to seeing what is in it. From snacks to drinks and cooking sauces it is always great value for money and encourages you to try new foods.
Includes vegan and gluten free items too.

I really enjoy our monthly Yummy Box. The selection of foods is a real treat and we like trying new things that we wouldn't come across in our typical shops. It always arrives well-packed and represents good value for money.

Always love the variety of the items in the boxes - something for everyone. I've also sought out items to buy again. Customer service is very friendly and helpful. If you want to cancel it's very easy (unlike other competitors). Thanks!

I love receiving my Yummy Box :-). It usually contains a scrumptious delight or two, always has useful 'cupboard' items, and sometimes it introduces me to items I would never have picked up in the supermarket! It's like opening a Christmas present every month of the year!

A box filled with amazing products. Very happy!