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2,9
19 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Despite all bad reviews on this company they managed to send my acid wash hoodie 2 weeks after ordering, I got exactly what I asked without any problems
Réponse : Hellxcity
Dear Gaming Zach,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!
Terrible service, clothing looks good on site but you’ll never recover the item if purchased. My ORDER# HC3758 i should have been received my order and of course no reply when i reached out about it. I spent $80 on a hoodie i will not get. I BELIEVE THEY ARE A SCAM, until I receive my order, a refund or atleast a reply.
Réponse : Hellxcity
Dear Domencio Montana,
I'm truly sorry for your unpleasant purchase experience.
We are always working hard to increase our customer satisfaction.
Sorry for the trouble, Could you pls contact our customer service again to solve the problem?
sorry for any inconvenience.
Best wishes
Company said delivers within 11 business days and it’s been 3-4 weeks and hasn’t even been shipped.
Edit:It came eventually but when it did the material was awful and looked nothing like it did in the photos. DO NOT BUY HERE
Réponse : Hellxcity
Dear Cole manning,
Sorry for the inconvenience.
Could you pls contact our customer service again to solve the problem?
We will check the status of the order for you.
Looking forward to your reply.
Best wishes
I ordered a royal blue small hoodie and it came in dark blue and a medium any possibility for a refund
Réponse : Hellxcity
Dear Cesar G,
I'm truly sorry for your unpleasant purchase experience.
We are always working hard to increase our customer satisfaction.
Sorry for the trouble, Could you pls contact our customer service again to solve the problem?
sorry for any inconvenience.
Best wishes
Buyer Beware!!! Zero stars! This is a horrible company to purchase from! I ordered a grey hoodie but they sent a poor quality purple one. I submitted picture per the return policy and their response was to offer me a 20% off coupon for a future purchase. I responded with that’s unacceptable please refund as the company sent the wrong item. They respond with a 30% off coupon for a future purchase. I respond again with unacceptable refund and now their solution is to send the hoodie back and they will refund minus the shipment cost. This company is such a fraud! Just awful! I have contacted my credit card company to let them handle this fraudulent company and I will post everywhere I can to WARN customer to not order from them!!!
Update: After posting my above review, the company refunded my credit card for the full amount. I appreciate them doing the right thing. My experience with this company will still prevent me from purchasing from them still in the future.
Réponse : Hellxcity
Dear Gina T,
I'm truly sorry for your unpleasant purchase experience.
We are always working hard to increase our customer satisfaction.
Sorry for the trouble, Could you pls contact our customer service again to solve the problem?
sorry for any inconvenience.
Best wishes
If I could give this company lower than a zero I would. Ordered an $80 sweatshirt from them. Took forever to get here and they said was delivered Christmas Day. It shows delivery person holding a package in his car but the picture of my house had no package . All I wanted them to do was send me the sweatshirt and they refuse. So as of now I’m out $80 but have my bank dealing with them and the BBB
Do not purchase from here
Réponse : Hellxcity
Dear Doreen Davis,
I'm truly sorry for your unpleasant purchase experience.
We are always working hard to increase our customer satisfaction.
Sorry for the trouble, Could you pls contact our customer service again to solve the problem?
sorry for any inconvenience.
Best wishes
I did not get an order number i put my phone number in and didn’t receive an order number after my purchase for my package. my cell number is 773-993-2207
Réponse : Hellxcity
Dear Kam Pender,
Please contact our after-sales customer service staff again to provide your order information so that we can resolve your issue.
sorry for any inconvenience.
Best wishes
I have had absolutely NO communication regarding shipping and tracking. I don't even know if it was processed. I ordered it on 12/14/25 and it is now 12/21/25! The only email I've received is the conformation that you received my order. I wanted to give my son the clothes that I've ordered but I have no idea where it is. Order# HC3399
Réponse : Hellxcity
Dear Anna O,
We sincerely apologize for your unpleasant shopping experience.
We are always committed to improving customer satisfaction.
We apologize for any inconvenience this may have caused. We were previously too busy to reply promptly. Could you please contact our customer service again so we can help you resolve the issue?
We sincerely apologize for any inconvenience this may have caused.
We wish you all the best.
The quality of the shirt was great. That’s what made me give you guys five stars. Shipping altogether with the purchase and receiving took about 14 days not too bad, considering its coming from over seas. So yea I’d highly recommend this website to anyone that’s skeptical about shopping here. It’s a go they’re legit. I’d wait again for good quality like this!!
Réponse : Hellxcity
Dear Day Day,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!
Réponse : Hellxcity
Dear William Skelton,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!
Everything was good except I wish I was able yo see when my shirt would arrive.
Réponse : Hellxcity
Dear Kamal Smith,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!
Interesting clothes just good it’s high quality or equal to how it looks
Réponse : Hellxcity
Dear Tyler Hughes,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!
Ordered some shorts and never got them. Waited almost a month for it to say delivered on the tracking and never received anything from them. Requested refund on PayPal.
Réponse : Hellxcity
Dear Eve Lenker,
Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order for you.
Looking forward to your reply.
Best wishes
Cause the website was very clear and understood and people
Réponse : Hellxcity
Dear LeLe Brown,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!
Just great site to shop at and look to wear many more of these products.
Réponse : Hellxcity
Dear Chris Jacques,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!
Réponse : Hellxcity
Dear customer,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!
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