The boiler broke down in the coldest moment possible. We had no heating and no hot water. The engineer on the video call was very kind, understanding and professional. He helped trying to find a solut... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The engineer was fantastic. He talked me through fixing our boiler in a clear manner, making sure everything was done safely. Now it works, whole process took about 15 mins. Helpful and educational. T... Voir plus
L'entreprise a répondu
Our stay at a holiday flat in Norwich was ruined when we found that the gas boiler had failed and there was no heating or hot water. After two days we were connected to Help me Fix. We couln't hear th... Voir plus
L'entreprise a répondu
Extremely fast service, it was 8pm on a Sunday and they called me basically the same minute I reported the issue! Had an engineer named Stephen who was very friendly and very helpful, explained what h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency. From AI Diagnostics to Video Triage, Help me Fix provides a complete solution for repair diagnostics and soft-fix using our stack of AI, Apps and Network Engineers. Help me Fix can improve service to your tenants, save you time and cut back on maintenance costs. The whole service is built around improving tenant experience, which in turn improves tenancy-length, payment of rent on time and reduces the headaches of the day-to-day management of your properties.
Coordonnées de contact
Suite 110, 186 St. Albans Road, WD24 4AS, Watford, Royaume-Uni
- +443303309523
- info@helpmefix.io
- helpmefix.io
3,8
Bien
87 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience
Great service, very quick, helpful and couldn’t be more convenient!
11 octobre 2024
Avis spontané
Réponse de Help me Fix
Thank you for sharing your experience, Megan! We're so pleased that Help me Fix was quick, helpful, and convenient for you. We’re here whenever you need us!
Very helpful
9 octobre 2024
Avis spontané
Réponse de Help me Fix
Thank you for rating us! We are pleased to hear that you found Help me Fix helpful.
Réponse de Help me Fix
Thanks for sharing your experience, James. It's great to hear that the Help me Fix engineer was helpful.
Very helpful told me what to do with…
Very helpful told me what to do with great guidence to get the issue resolved
4 octobre 2024
Avis spontané
Réponse de Help me Fix
Thank you so much for your feedback, Darrcy! At Help me Fix, we always aim to provide clear, step-by-step solutions to make repairs as smooth as possible.
Excellent support
30 septembre 2024
Avis spontané
Réponse de Help me Fix
Thank you for your 5-star rating, Manoj!
The problem was quickly investigated…
The problem was quickly investigated and defined.
25 septembre 2024
Avis spontané
Réponse de Help me Fix
Thank you for your review, Gregory! We're always here to provide efficient solutions whenever you need us!
Super quick, professional response
Super quick response and thorough evaluation of the issue. Thank you
22 septembre 2024
Avis spontané
Réponse de Help me Fix
We appreciate your kind words, Emma! Help me Fix is committed to providing fast responses and thorough assessments to keep things running smoothly for you.
Very efficient
Very efficient, the engineers are very helpful and will quickly understand your problem and provide the correct solutions
22 septembre 2024
Avis spontané
Réponse de Help me Fix
Thank you for sharing, Sam! It’s great to hear our engineers provided efficient support and solutions. Help me Fix is always here to assist with quick and accurate help.
Réponse de Help me Fix
Thanks for sharing your experience, Ebenezer. It's great to hear that the Help me Fix engineer was helpful.
I reported the problem to fixflow and…
I reported the problem to fixflow and they sent a link to connect to an engineer quickly. The engineer was very helpful with the video link and by showing him the leak he was able to identify the problem and order parts which are being fitted today I believe
17 septembre 2024
Avis spontané
Réponse de Help me Fix
Thank you so much for your 5-star review, Venesha! We're delighted to hear that your experience with Help me Fix was seamless. We're glad we could assist in resolving your problem efficiently, and we appreciate your feedback!
Paul was so helpful
Paul was so helpful, reassuring and patient, it was very appreciated
17 septembre 2024
Avis spontané
Réponse de Help me Fix
Thank you for your kind feedback, Julia! At Help me Fix, we always aim to make things easier for you and we're here whenever you need us again.
The platform is easy to use and the…
The platform is easy to use and the engineer was brilliant.
16 septembre 2024
Avis spontané
Réponse de Help me Fix
We appreciate your feedback, Ioana Maria! It's great to know that you found the platform easy to use and that our engineer met your expectations. Help me Fix is designed to make things as smooth as possible for you.
Lovely man and tried to help em fix it…
Lovely man and tried to help em fix it myself first but the filter was jammed so he quickly got me the help needed and a visit organised
15 septembre 2024
Avis spontané
Réponse de Help me Fix
Thank you for your kind words, Shanice! We're glad to hear that our engineer was able to help you effectively. At Help me Fix, we always try to guide you through a self-fix first to save you time and effort.
The engineer was friendly and very…
The engineer was friendly and very helpful. Identified the issue quickly and gave an easy fix.
12 septembre 2024
Avis spontané
Réponse de Help me Fix
Thanks for your feedback, Chloe! Quick identification and providing an easy fix are what we aim for at Help me Fix. We're happy we could make the process smooth for you!
Good experience, helpful to find out problem.
Great experience, it was helpful for me to find problem and solution.
10 septembre 2024
Avis spontané
Réponse de Help me Fix
Thank you so much for your kind review, Bijju! We're delighted to hear that Help me Fix engineer was able to assist you in finding the problem and solution quickly. We always strive to provide the best possible service, so if there's anything we can do to improve your experience further or enhance our service, please let us know. Your feedback is invaluable to us, and we'd love to work towards earning that 5-star rating from you!
He was very good with the video call
He was very good with the video call. He was able to see the problem with the toilet. And very helpful.
9 septembre 2024
Avis spontané
Réponse de Help me Fix
Thank you so much for your feedback, Kwame! We're glad to hear that you found the video call helpful and that we were able to assist with the toilet issue. At Help me Fix, we're always striving to improve our service. We'd love to know what we can do to earn that fifth star from you!
Thank you so much
1 septembre 2024
Avis spontané
Réponse de Help me Fix
You're very welcome, Cherry! We're so glad we could assist you.
Video chat was easy to use just the…
Video chat was easy to use just the change in camera from front to back wasn't always the quickest.
The engineer understood the problem and realised it was an emergency and ensured that my issue was sent promptly to the people concerned.
31 août 2024
Avis spontané
Réponse de Help me Fix
Thank you for your feedback, Kerry! We're glad to hear that you found the Help me Fix video chat easy to use and that our engineer was able to quickly understand and escalate your issue.
Réponse de Help me Fix
Thank you for the 5-star review! We're thrilled to hear that you found Help me Fix easy to use and that our quick responses met your expectations.
We still have not had our toilet fixed…
We still have not had our toilet fixed and no communication from anyone after the initial video call
17 août 2024
Avis spontané
Réponse de Help me Fix
Hi Val, we are the video triage solution, not the repair technician who attended or the person that instructed them. If you were happy with your experience with the software and the remote engineer we would be grateful if you could adjust the review. Thanks. Ettan, Help me Fix
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.