HelpWire Avis 

HelpWire stands out of its competitors, by offering an attractive, very well crafted, multisystem and easy-to-use product for remote assistance.

Besides, they have an excellent support department, willing to help and very professional.

Highly recommended.

I have been using Helpwire to support macOS for the past few months, gradually switching over from Anydesk. It has been pretty reliable and the process of walking the end user through giving permissions for Helpwire to access the screen, keyboard and mouse is MUCH smoother than Anydesk.
Technical support staff were very responsive and helpful with a couple of small glitches I experienced.
Overall I'm very pleased with Helpwire - I will be using this in future and happy to pay the new subscription charge when it kicks in.
I only have one very minor negative point: I REALLY want to be able to sort Groups and Clients alphabetically or manually rather than the fixed reverse chronological order provided currently. Hopefully this will come soon as the product matures.

I am a HR Professional and I am a PWD from India.I am a Rotary foundation Alumni.

Long-time user of AnyDesk. With their new version, I experienced nothing but problems. I'm a computer tech, so I am technically savvy. Tried their newest version and downgraded back to an earlier version. They moved everything around and implemented draconian new preferences. Also implemented time limits on their free version. Found HelpWire, and I will never go back. HelpWire is simple and easy with no time restrictions. What's not to like?

Best remote software. Easy to use and won't rob you!

1) You need to fix the UAC prompt problem.
2) You need to fix the consultant's console so the internet disconnect reconnect the same as does from the web portal
3) you need to come up with a way to connect when the client does not have or their eMail is malfunctioning.
4) you need to fix the upgrade to administrator crash problem

This should not reflect badly on the excellent tech support they offer.

Please contact me directly at my email address for addition information that you requested

I tested this tool for the first time, compare to teamviewer is this tool must better. And then i mean for just remote connections. After reboot, the connection is restored automatically.

So a great tool, keep up the good work !!

The response to my question to the customer support was exactly the solution for my problem.

I had a few intermittent problems with using the program, each time I contacted support they came through with suggestions and a genuine helpful attitude. As for now I have put the program through some pretty serious testing and can say that I am fully satisfied.

I was new to using remote IT help and Helpwire was very prompt and professional with response

Just tried for the 1st time today & impressed. The copy & paste command works great for copying files to & from remote computer. I will try again. Used it for 5 hours straight today & no glitches!

It is a very user-friendly tool. No fuss. I use the free version for most of my IT work and it is a breeze.

Works very well, great stuff

Best free option for remote desktop support

Funciona de manera excelente, aún tiene algunas áreas de mejora, pero la verdad vale la pena, se trabaja muy cómodamente.

Excellent app, highly recommend

Helpwire es una excelente plataforma para trabajar en forma remota, soy Contador Independiente y esta plataforma me permite trabajar desde la PC de mis clientes, usando el Sistema Contable de cada Cliente, me parece una excelente herramienta de trabajo. enormemente agradecida por el servicio que prestan

this is a great product. superb!!!