Long-time user of AnyDesk. With their new version, I experienced nothing but problems. I'm a computer tech, so I am technically savvy. Tried their newest version and downgraded back to an earlier vers... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have been using Helpwire to support macOS for the past few months, gradually switching over from Anydesk. It has been pretty reliable and the process of walking the end user through giving permis... Voir plus
Windows GREAT, Linux OK, MacOS not tried. They are getting there and directly competing with some big players. I'm sure that I'll get billed soon, but while it's free and considering RDP is being depr... Voir plus
1) You need to fix the UAC prompt problem. 2) You need to fix the consultant's console so the internet disconnect reconnect the same as does from the web portal 3) you need to come up with a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots.
Coordonnées de contact
11890 Sunrise Valley Dr, Ste #111, 20191, Reston, Etats-Unis
- +12023358465
- support@helpwire.app
- helpwire.app
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Comunicacion desde casa a la oficina
Puedo comunicarme desde casa con mi maquina de la oficina sin restricciones.
Incluso con pausas muy largas sigue activo el enlace y no tengo el temor de que se cierre la comunicación.
Quick Response Time
Prompt and easy to understand information about this remote program. Great follow up too!
I use it mostly to manage my mom's…
I use it mostly to manage my mom's Computer who lives abroad, as well as professionally with the rest of my family and friends.
It is great for business, simple, and reliable. It doesn't time out which is a great feature.
I will become a happy buyer of this product when the time comes. Can't be more thankful for this long freebie times.
Onward HelpWire team!
I had a technical issue with…connection
I had a technical issue with connections to clients. I opened a ticket and I had a very fast and transparent communication for solving this problem.
Legacy apps on old hardware? You need this App!
With the latest app updates this app is amazing for driving legacy 16bit (even MS-DOS) apps running on older Windows hardware. Very useful to buy extra time for app migration strategies. I discovered that the following options make all the difference to having a great user experience: 1) for16bit & MS-DOS apps - Grant Admin Access, 2) Settings ... Prioritize Fast Connection, 3) Settings ... play with Screen Height/Width options 4) Disable Chat window if not needed.
Absolute headache of an app
Absolute headache of an app, crashes without notice and, who would ever think it would be a good idea to have someone download a new exe for each connection?
this is by far the worse app I've used when it comes to helping my customers

Réponse de HelpWire
Works great so far!
Windows GREAT, Linux OK, MacOS not tried. They are getting there and directly competing with some big players. I'm sure that I'll get billed soon, but while it's free and considering RDP is being deprecated, this is an AWESOME program. Everywhere I go, I have access to all client machines and cuts support time by magnitudes! You may not buy, but you lose nothing to try...
Helpwire its powerful and simple
Helpwire its powerful and simple to use, if you release a pay version , im sure very lot people wants to get it
Very quick and accurate response
Remote desktop unattended works really well
I've only been using this tool a few days to help others out with computer related issues. The remote desktop works really good for me. A couple of random disconnects that only lasted a couple of seconds is about the only issue that I've seen.
The Best Remote App
Seamless connection between PCs, perfect display, the best file transfer feature between PCs and overall easy to install.
The best remote tool tested so far!
So far so good! Works great, easy to set up on my other Pc´s and Server. Helps me a lot to be able to connect quickly to my personal computer or Server to manage all kind of stuff.
Very simple usage and it's very nice…
Very simple usage and it's very nice that there's no need for client to send his/her ID to support operator.
The remote desktop is great
The remote desktop is great, the file sharing is great. I know the unattended desktop is in beta and it works well for the most part. The only issue I have found in my testing is, when the client is running in the background and unattended desktop is enabled, it will not let a screen saver kick on nor my monitors to sleep. If I take unattended access off everything works great.
Simplicity of the management…
From the simplicity of the management portal, to the creation of a new access, it as been a great experience.
And the feedback from the remote side, it seems to be nice & clear to put it to work.
Good functionality and easy to use
This is easy to setup and use. It has good functionality with more being added/refined.
Setup is easy
Stup is easy and documentation clear. I began to service clients in minutes.
My user experience with helpwire is terrific. Thanks.
Easy to use
Easy to use, little bit too complicated to setup. No need to change anything in router or network configuration
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







