Henson Motor Group Avis 

We bought our new car today from Darren. From our first viewing of the car to the test drive and hand over he was brilliant to deal with. He's been so friendly and helpful throughout the whole experience making it a breeze. He couldn't do enough for us. I would highly recommend buying a car from Darren for a very honest and easy car sale!!

Brilliant service, Scott explained the features and how hybrid worked as never had hybrid, plus the self charge to the plug in as very confusing but completely understand now. Explained finance details understood really well definitely recommend visiting Hensons for a car.

Recently purchased a car from Henson Motor Group, Scott was very helpful, knowledgeable, and helped make the purchase easy and straightforward. Would recommend to family and friends looking for change of vehicle.

Darren was very helpful and spot on.

Darren was spot on with everything

We walked in and was just having a little look about, Darren kindly came over and offered to let us look at the car we were interested in, from then he was so helpful and he’s an asset to the team, he made sure we had everything we needed and had a great chat with us, will definitely be back for our next purchase!

Very disappointing experience with Henson Group.

I purchased a van from Henson Group in May, and unfortunately it has had recurring issues ever since. Despite multiple garage visits, including further visits since July, the problems have continued and the whole situation has caused significant inconvenience, disruption and additional expense.

In July, I spoke with the garage by telephone and was given an agreement regarding the warranty and the costs associated with resolving the issue. Despite that, I am still waiting for this to be honoured.

I have contacted Henson Group repeatedly by email and am still waiting for a proper response. I was told the matter was being looked into as a matter of urgency, but I have continued to be left chasing for updates.

I have tried to resolve this directly and have given more than enough opportunity for the situation to be addressed. Unfortunately, the lack of communication and the way the ongoing issues have been handled have left me extremely disappointed.

I hope Henson Group now responds and resolves this matter properly, but based on my experience so far, I cannot recommend them.

Darren was amazing much happy with the service
Thank you darren

Tom was super helpful throughout my whole purchase, I’m extremely happy and he was a pleasure to work with.

The salesman tom was great help he wasn’t to pushy and explained everything clearly

Very friendly salesman
I had a lovely hot chocolate
Took their time to explain details

Terrible company. Still well out of pocket for using this dealer. Management respond to my review but do nothing to try and resolve! Take notice of all the poor reviews. They are selling cars not fit for purpose and do nothing to help when things go wrong. I am over 10k out pocket. I had the car 4 months. It was EV and had catastrophic battery failure..

Extremely disappointing experience with Henson Motor Group. I only wish I had taken notice of the other poor reviews. The sales team are great and tried their best to help but unfortunately the after sales ‘team’ are the worst I’ve ever experienced.

I bought a used Jaguar F-PACE which developed two faults within six months after purchase and eventually became undriveable. It was recovered and a turbocharger was diagnosed as the cause and replaced under the RAC warranty.

Henson had my car for almost four weeks for a repair that was logged with the rac warranty as a four hour repair. During that time I was repeatedly chasing for updates and was left without a vehicle for a considerable period.

Unfortunately, immediately after collecting the vehicle, I discovered it was leaking oil and subsequently leaking onto my driveway. I also found that the front bumper/underbody trim was not correctly secured.

I reported these issues to Henson. They subsequently confirmed in writing that oil system was not disturbed during the repair. This would be impossible as the oil should have been changed and filters, seals replaced after fitting a new lower turbo.

Henson then offered to recover and inspect the vehicle to look at the oil leak but despite numerous emails, telephone calls and voicemails from me, **they simply stopped responding for weeks**. Even the RAC Warranty team attempted to contact Henson twice by email and once by voicemail, but received no response.

The warranty job was subsequently closed while I was still left with an unresolved oil leak.

The biggest disappointment has not simply been the problems with the car, but the **extremely poor communication, lengthy delays and lack of after-sales support** when things went wrong. Nobody answers the phone or responds to voicemails for hours on end. I repeatedly put in writing that I was rejecting the vehicle only to be ignored. The only way I will see a refund is by going through the small claims court which I intend to do.

I have kept records of the correspondence, photographs and attempts to contact the dealership, including the communications from RAC.

Based on my experience, I would strongly recommend that anyone considering buying a vehicle from Henson Motor Group does their research carefully and considers the level of after-sales support they may receive if they experience problems.

This review reflects my personal experience and the documented communication I have had with Henson. Despite several requests to speak with management I never got a response from anyone.

Bought another car from Hensons Motor Group today, from the initial phone call to collection was seamless, Scot was great, he talked me through everything and explained everything, he even gave me options I had never thought of. They always have a great range of cars available, and I have bought many over the years, without any issues.Thanks again for a great service, and I am loving the car.

Generally good experience buying a car. Henson's refused to give a price for delivery despite advertising a national delivery service, this meant a days travelling and overnight stay in Newcastle to collect the car. i Can recommend the Newcastle Tap Bar by the train station as a result of this visit. The handover by Evan was good and the car was in good condition and I had a smooth 300 mile drive back to home. One issue found with the car in the DAB radio isn't working. having googled it as we all do these days it appears to be an MG issue, car is under MG Warranty so i will get it sorted locally.

Very disappointing experience with Henson Motor. I have sent several emails regarding problems with the vehicle, but the after-sales support and communication have been extremely disappointing.

The air conditioning was not working from the beginning, and I have raised this with them several times. There is also an issue with the rear window defogger/demister.

I have mainly had to contact them by email because I cannot call during their working hours as I am at work myself, so email was my only realistic option. Despite sending several emails, I have not received the support I expected.

When the water pump failed, I actually did not want to bother Henson Motor and decided to deal with it through my AutoProtect warranty instead. The repair was authorised through the warranty, so I handled the matter myself.

The brakes are another concern. During servicing, I was told that the brake pads needed replacing, with the cost being around £600. I have only driven approximately 6,000 miles since purchasing the vehicle.

I specifically exchanged my previous car for this one because I had already spent more than £5,000 on repairs on my old vehicle. I bought another car because I wanted something more reliable and did not want to keep dealing with expensive repairs. Unfortunately, after spending that money on a replacement vehicle, I am now facing several issues again after only around 6,000 miles.

I understand that buying a used car comes with some risk and that things can go wrong. However, when multiple problems arise so soon after purchase, I expect a dealership to at least provide reasonable after-sales support and communication.

Based on my experience so far, I am very disappointed with Henson Motor and would not recommend them.

I had a very disappointing experience with this dealer and would not recommend them.
The Volkswagen Sharan was advertised as being in pristine condition and recently serviced. However, when the vehicle was delivered, I discovered a number of significant issues, including a severely damaged windscreen, missing trim panels, an engine oil leak, leaking crankshaft seals on both sides, a non-functioning handbrake, and various dents and scratches.
I contacted the dealer immediately on the day of delivery to report these issues. Unfortunately, they denied that the faults existed, were reluctant to take responsibility, and did not make effort to resolve the matter. My subsequent phone calls and emails were largely ignored, and I found the customer service to be unprofessional and unhelpful throughout.
Rather than addressing the condition of the vehicle, I was told that I should have viewed it in person before purchase, despite the issues only becoming apparent after delivery. I did not feel that my concerns were taken seriously. By this stage, I genuinely felt that I had been misled and had no option but to escalate the matter to the finance company, who subsequently arranged for the vehicle to be returned.
My advice to anyone considering buying a vehicle from this dealer is to have it independently inspected by a garage as soon as possible, especially if purchasing remotely. An independent inspection can identify hidden mechanical faults and could save you thousands of pounds in unexpected repair costs.
Based on my experience, I would not purchase from this dealer again.

Henson … you provided a warranty that was not fit for purpose… if you are going to sell electric cars (Tesla in this case) you need to provide a warranty fit for purpose. You also need to not be like the dealerships of old and when you say you’ll pass on messages or get back to someone , you do just that .
The RAC warranty gave me nothing but a run around … when a Tesla has issues , IT NEEDS TO GO BACK TO TESLA… this warranty does not cover this , thus I was always geared to be out of pocket . . . No goodwill gesture from Henson to boot . Lesson learnt , hope this helps make an informed choice as Henson will not have your back should something go wrong .

Darren was great to deal with, very professional, honest & friendly, I’ve bought numerous cars from numerous dealers over the years & this was by far the best experience

I dealt with Scott and he was great from start to finish. The car was waiting for me as I walked up to the doors. Excellent service.