Henson Motor Group Avis 

Just bought a car from Henson couldn’t recommend them enough and especially Charlie who went over and above.. nothing was a problem will definitely use them in the future

Big thanks to Tom and the team at Henson motorgroup for a completely hassle free carbuying experience.

Callum provided a top notch service and made the whole process easy and simple. Callum was non pushy from the start and worked hard to get me the best possible deal. No doubt I’ll be back in the future, the man is a credit to the business!

Reserved a car online and did a test drive. Tom was great and answered all of my questions and sorted everything quickly and professionally.

Car has been great since. Quick and easy service.

Had really positive experience with the Tom Kenny, They were knowledgeable, approachable, and took the time to understand exactly what I was looking for.

Can’t recommend this place enough. Easy laid back no pressure sales team. Tom was great from start to finish.
Very good insight of the cars and the finance options.

Darren was really lovely and knowledgeable throughout the whole process. No question was unanswered and he went the extra mile to ensure I got the car I really wanted! Overall a great experience here, you aren’t hounded and feel you can ask questions without leading any of the salesmen on! Thank you!

I have just been in today and honestly I couldn’t be happier I got a 1 series bmw, a massive thanks to Darren for everything he’s been amazing, couldn’t be happier.

I found Henson Motor Group through a bad credit broker, but the whole journey of getting a new car with a new finance company approved through them was outstanding from start to finish.

A special thank you to Darren McIntosh, who truly went the extra few miles to make sure I was satisfied as a customer. Because of my credit profile, the finance rate was higher, but I want to make it clear that this was my choice to go ahead with that option — Darren actually tried to find me cheaper finance options and better deals, which I really appreciated.

Even though we were over 250 miles away, he managed everything professionally and smoothly. He did what others couldn’t and gave me the reassurance that I was in good hands throughout the whole process. Communication was great, everything was explained clearly, and the whole experience was much easier than I expected, especially considering my credit situation.

Cristian thanks you, Darren! Highly recommended dealership if you want people who actually care about the customer, not just the sale.

Great staff service, dealing directly with Charlie, excellent service from start to finish. Great car selection available at the shop

Darren was brilliant from start to finish. So easy going with no pressure. Listened to my needs and helped me fully with everything. Explained everything with the car on handover. Absolute gent!

I asked a lot of questions and he was very informative and was very easy to chat with very good experience with callum smith

We had great service from Callum. He was very friendly and knowledgeable and nothing was too much trouble.

This is the second time we have bought a car from hensons. They are great from the start. Callum was an amazing salesman. He knew the cars and their capabilities. Once we told him what we wanted he gave us great advice and we came away with a lovely new car.

Callum S was a friendly, knowledgable person who adcised us well and went way beyond to help us sort everything out for our new car. We are very happy with the service provided by Callum and the rest of the team. Definately our favourite place for cars.

Callum was a pleasure, no pressure such a great guy

I am writing to share my recent experience regarding a vehicle currently listed for sale at Henson Motor Group on Ponteland Road, Newcastle.
The vehicle is a 2017 (67) Mercedes-Benz C Class, 2.1 C250 AMG Line (Premium Plus) Cabriolet (Registration: KW67 ***). It is currently listed for £17,499.
I purchased this same vehicle five months ago for £17,250. Within four days of collection, I identified and reported numerous faults. After three months of the dealership refusing to carry out repairs, I rejected the vehicle under my consumer rights.
Despite being charged a £450 depreciation fee for the 1,000 miles covered during my ownership, I noted that the car is now being advertised at a higher price than I originally paid, despite having more mileage and unresolved issues.
A diagnostic check I commissioned from Mercedes-Benz (at a cost of £186) confirmed the following:
- Roof repair costs estimated at £2,500. - A faulty battery. - An active SOS warning light requiring investigation.
I am sharing this information to ensure any potential buyer is fully aware of the vehicle's history and mechanical condition. The owner of Henson Motor Group informed me no repairs would be carried out upon my rejection and the vehicle would go straight back out for sale.
The vehicle I part exchanged was sold by Hensons with a £3000 increase to my trade in price.

We bought a car recently at Henson's with the help of Tom K. Tom was fantastic, very helpful and informative, but not pushy.

Got a new car today Darren went out his way to make us feel confident and comfortable friendly and just a genuine guy thank you. Highly recommended this company.

Excellent customer service would always go back if I ever need a new car.

I recently purchased a BMW X2 from Henson Motor Group and wanted to share my experience.

What was quite a stressful situation for me initially was made much smoother thanks to Charlie. He was really patient, helpful, and kept me informed throughout the process, taking the time to answer my questions and make sure everything was sorted properly and helping me in every way before delivery.

I’d also like to mention Darren, the delivery driver, who was great when handing over the car and collecting my part exchange. He was friendly, professional, and made the handover really easy.

Overall a very positive experience and I’d happily recommend Henson Motor Group. Thanks again to Charlie and Darren for all their help.