Henson Motor Group Avis 

Brilliant experience from Anna at after sales, professional, excellent communication and very efficient I value excellent customer service skills, honesty and transparency and whilst I was waiting I also witnessed other customers getting a very good service xx

Darren was very helpful with helping me find my car. Very informative, polite and helpful. Would definitely use again great team.

Great experience thanks Darren !

Avoid Henson Motors worst after-sales support I’ve ever experienced.

I purchased a 2019 Volvo XC90 at 97008 on the clock from them july 2024, and from the moment issues started, the experience has been a nightmare. Their after-sales representative (Anna) ignored my emails and calls for weeks at a time. Every question I had about repairs or warranty cover was avoided, and I had to chase them repeatedly just to get basic communication.

At about 97,000 miles I had to replace both rear shock absorbers and both front lower arms. RAC Warranty only covers aftermarket parts, but Volvo only sells OEM parts for these components. I asked Henson Motors how RAC would estimate this, and they completely ignored me. I ended up paying for everything myself.

Later on, the car developed a major power issue. I took it to a Volvo dealer and specialist at my own expense, and it was diagnosed with an ERAD motor fault a very expensive hybrid component. When I opened a warranty claim, RAC insisted on an oil sample, yet every RAC-approved garage refused to perform the test, saying only Volvo or a specialist could do it. Instead of helping, RAC told me to tow the vehicle at MY expense just so they could get the sample. Completely unacceptable.

My vehicle has now been sitting for almost 3 months because neither Henson Motors nor RAC will take responsibility or provide proper support.

I have now opened a case with ADR (Alternative Dispute Resolution) for independent mediation, and I will be taking this even further because of how badly this whole situation has been handled.

Extremely disappointed. I would never recommend Henson Motors or the RAC warranty they sell.

brilliant service by darren would definitely recommend

The search for a vehicle became quite challenging as I was getting frustrated. Thanks to Henson Motor Group I could get a vehicle that matches my needs. Special shout out to Tom.M and team you guys were indeed great.

I would recommend Henson motor group to anyone, especially Tom Kenny, he was fabulous throughout and a real asset to the company, he talked me through the process from start to finish with this being my first time purchasing a car, great car, great service and overall a great experience!

Darren was absolutely fantastic supporting us with our new car purchase. I genuinely trusted everything he said. His after caee support has also been amazing and consistant. Thank you so much.

Professional service throughout purchase of Volvo XC60. No hard sell, simply professional throughout, I.e information and process delivered with clarity and consideration. Thanks given to Tom Kenny, it was a pleasure doing business with you. David & Tracey

I would highly recommend this company for its great service provided to me when I purchased my mercedes e200.
Charlie done a great job through out the whole process.

I cannot recommend Henson Motor group highly enough, they went over the bridge and back for me, even when my own finance company couldn't get me a car, they found one that could aand even better there one was £100 cheaper per month, Thomas Kenny was brilliant and very understanding, told him what day I was off and roughly what time I'll be there, (leaving from north Aberdeenshire) it was definitely worth the road trip, I definitely wouldn't hesitate to buy another motor from them and will recommend them to my friends

Bought a car from Thomas Kenny, great salesman and everything went very smoothly. Strongly recommend this place.

From start to finish, easy process, was left to have a look, lauren was fab keeping us updated and answering any question,

Great staff, really recommend Tom great guy who answers everything you need to know super easy transaction and turn over. Highly recommend

Bought an Audi a5 from Henson motor group it was made such an easy sale from Charlie definitely recommend this garage.

GREAT EXPERIENCE. CHARLIE WAS VERY HELPFUL AND KNOWLEDGEABLE AND THERE WAS NO PRESSURING TACTICS

anna from aftercare in the newcastle area! she is fabulous - i’ve been meaning to leave this review for her for months and kept forgetting. we had a few hiccups after purchasing the car and a few things i was unsure of. she did everything she could to sort it out and has been nothing but polite, friendly and welcoming. definitely deserves a bonus! x

(also ignore my name i can’t log out of my mams account lol)

Great service from start to finish.Tom M who sorted all the paperwork made sure everything went smoothly.Would definitely buy a car from here again

They were really patient with me and delivered excellent service quick at processing application was very helpful highly recommended

From start to finish the experience of buying the car was excellent. Tom Kenny was brilliant at all stages of the process, making sure every thing was perfect for me. Even bringing the car to me when a small check was needed before I could take the car to save me the journey again. Thank you Tom and Hensons, after 48 years of dreaming of a Jag I finally own one.