Purchased truck front drivers door panel for pickup. they sent the wrong one. requested return. day later they declined. this was on e bay. they did not even call to say what their reason was. close... Voir plus
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Lisez les avis des autres
Since Heritage was bought out or taken over by this new company I can say the following. The service has dropped to near nothing. One order of Killion filters and housings took me over three months to... Voir plus
L'entreprise a répondu
Your company was great. But the UPS delivery didn’t get the part to me until 2 days later, not next day as I was told. I recommend giving your customer the option to pay a little extra for next day de... Voir plus
I had never dealt with Heritage before so I was a little apprehensive to place an order. I called to order a part for an oven. The operator asked if I had model and serial numbers and I replied. She... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Heritage Parts is now Parts Town! Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.com/together.
Coordonnées de contact
1200 Greenbriar Dr, 60101, Addison, IL, Etats-Unis
- 800-438-8898
- customerservice@partstown.com
- heritageparts.com
3,8
Bien
9 k avis
Aucun historique récent de demande d’avis
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Fast and friendly service.
3 novembre 2020
Great service as usual.
Heritage Parts did a fantastic job of sending my ice machine parts in a very timely manner. Items were shipped the same day as ordered and received in two days. Pricing was good too. Thanks for the good service.
3 novembre 2020
I received the product quickly and when…
I received the product quickly and when I called with questions customer service was very helpful.
2 novembre 2020
Fast and efficient! Found just what I needed at a great price!
Easy to find the right parts for my equipment. Prices were very competitive. Fast and easy check out. Shipped and delivered exactly as they stated. Very pleased!
2 novembre 2020
Parts came quickly
Parts came quickly, and were just right.
We had a PERFECT experience with Heritage!!
2 novembre 2020
The overall experience was very good
The overall experience was very good, but your business model seems focused on contractors and not home owners. It is what it is and you probably won’t change it, but
if one day you want to be the go-to place for all of us for parts, help us answer these questions:
1. Why is shipping so expensive for small light weight items even for ground delivery?
2. Do I have all the parts I need for the job? Does the website recommend any?
3. Am I certain I am getting the right parts? Why are so many photos of parts missing?
Thanks for delivering the parts I ordered in a timely manner!
1 novembre 2020
Great part,super fast shipping.
31 octobre 2020
Parts good, shipping expensive
You have the parts, your service is great, but your shipping costs are always very high.
30 octobre 2020
Thank you for the ease of ordering and…
Thank you for the ease of ordering and the quick shipping
30 octobre 2020
Knew exactly what I needed to order.
Knew exactly what I needed to order.
Pricing was fine.
30 octobre 2020
Fast delivery and the parts were just…
Fast delivery and the parts were just exactly what was stated and what I needed
29 octobre 2020
Looked everywhere for a replacement…
Looked everywhere for a replacement part that fit our custom hood fan with no luck... this fit perfect. The great 360 degree view of the product was the key
29 octobre 2020
Easy to find the part needed
Easy to find the part needed, quick shipping and overall a great purchase.
29 octobre 2020
You have always been helpful with the…
You have always been helpful with the parts diagrams and the very quick shipping.
Thanks
28 octobre 2020
You never told me that a 3 dollar part…
You never told me that a 3 dollar part was going to cost me 28 dollars
27 octobre 2020
Réponse de Heritage Parts is now Parts Town
Good morning,
Thank you for providing this information. I'm so sorry to hear that you had a negative experience with Heritage. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
Awesome Customer Service
27 octobre 2020
They do a great job and make it easy
They do a great job and make it easy. Thank you so much!
27 octobre 2020
Awesome service, fast shipping, ok price!
The part was exactly what I had ordered. Service and shipping were great! However the part with shipping was about $240. Coincidently my wife on the same day ordered the same part from another website for $161 with free shipping. The parts are both oem parts in the same packaging from the same company. It’s a tune up part needed once a year so I will keep the part for next year and avoid the hassle of a return. I thought that was dramatic difference for the cost of the same part.
27 octobre 2020
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