Purchased truck front drivers door panel for pickup. they sent the wrong one. requested return. day later they declined. this was on e bay. they did not even call to say what their reason was. close... Voir plus
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Lisez les avis des autres
Since Heritage was bought out or taken over by this new company I can say the following. The service has dropped to near nothing. One order of Killion filters and housings took me over three months to... Voir plus
L'entreprise a répondu
Your company was great. But the UPS delivery didn’t get the part to me until 2 days later, not next day as I was told. I recommend giving your customer the option to pay a little extra for next day de... Voir plus
I had never dealt with Heritage before so I was a little apprehensive to place an order. I called to order a part for an oven. The operator asked if I had model and serial numbers and I replied. She... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Heritage Parts is now Parts Town! Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.com/together.
Coordonnées de contact
1200 Greenbriar Dr, 60101, Addison, IL, Etats-Unis
- 800-438-8898
- customerservice@partstown.com
- heritageparts.com
3,8
Bien
9 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
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Ontime delivery.
17 octobre 2020
Not the right item
Not the right item. The descriptions given made it hard to decide, as
there was no images of the part actually needed. Schematics shown were
not clear. Need to return this part.
16 octobre 2020
Réponse de Heritage Parts is now Parts Town
Good morning Roger,
I'm sorry to hear that you received an incorrect part. I forwarded your review to a Customer Service Manager who will reach out to you soon and initate a return for you. Thank you for your business.
Christy Stuller
eCommerce Content Analyst
The correct parts on the first try and…
The correct parts on the first try and fast service.
15 octobre 2020
The representative I spoke to was very…
The representative I spoke to was very knowledgeable. My order was quick to place and was just as quickly delivered.
15 octobre 2020
Got the correct parts in the best time…
Got the correct parts in the best time considering backorder. Do wonder a bit whey they do not stock such a common items as "O" rings.
15 octobre 2020
Did as advertised
15 octobre 2020
Viking Range Top Burner Grates
On line order was easy and they shipped the next day and since I was a local delivery, the order arrived the next day.
14 octobre 2020
Réponse de Heritage Parts is now Parts Town
Good morning Manny,
Thank you for providing this information. I'm sorry to hear that your order took longer than expected. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
Once again you sent me exactly what I…
Once again you sent me exactly what I needed and it was sent very quickly.
Thank you.
14 octobre 2020
ordering process couldn't have been…
ordering process couldn't have been easier and part showed up right on time!
13 octobre 2020
Just what I needed fast and efficient
13 octobre 2020
Always great service from the staff
13 octobre 2020
Easy access to find the part
Easy access to find the part, created an account, purchased the item and had it in my hands within 3 days. Will be doing more business with them.
13 octobre 2020
Parts replacement
Whoever cleaned the machine last time it was used, misplaced this part.
I was pleasantly surprised how quick we received the part.
Thank you
13 octobre 2020
Heritage had the hard-to-find part I needed
Heritage was the only place I could find replacement parts for my Fujitsu mini-split. While the shipping was a little on the high side, the parts arrived quickly and I was able to DIY a fix that would've cost a lot more if I'd had to hire a climate control company. Very satisfied!
12 octobre 2020
The part arrived on time
The part arrived on time. However it was delivered to a different recipient in my building despite the shipping address entered when ordered.
9 octobre 2020
Great customer support
They had just the part I needed, and went out of their way to verify with the factory that I was getting the right one. Responsive and accurate. Prompt shipping.
8 octobre 2020
Customer service went out of their way…
Customer service went out of their way to answer all of my questions and look for any other parts I might need.
8 octobre 2020
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