Hermesparcelnet 

I have video evidence of their driver taking his dustbin out the van and placing my parcel into the dustbin, take a photo and put both the parcel and dustbin back into his van! How can I send the video to them?

If I could but zero I would.
Usless company, never deliver your parcels always loses your parcels. Business like amazon, etc, should use DPD.

Absolutely worthless service and dodgy.
Checked the Hermes parcel tracker and said parcel 📦 has been delivered. They even showed a photograph with the parcel held next to my front door taken by delivery driver. I guess was done to use as evidence parcel has been delivered. The thing is, I live in a flat with street entrance and no front garden to leave anything and I guess any members of the public would have taken my parcel as an early "happy birthday"to them or Christmas 🎄 present. I am very concerned about my parcel possibly left on a public walkway with my personal details and see this as a serious blunder by Hermes . It could also be the parcel may not have been delivered at all and the photograph of the parcel being held against the door was a cunning way to presume the package was delivered. What crafty bunch. This has caused me considerable annoyance. Having to reorder and knowing that my personal details on the parcel has been recklessly given away by Hermes on the label 🏷️ of my package they left on a public highway. Hell yeah I plan to complain.

Absolutely disgusting. Their representatives are working from home and the one I spoke to to complain about a return of a parcel that wasn't delivered didn't have a clue and was bumbling along in his front room as working "remotely"! Seriously! Waiting for a manager to call but not going to hold my breath and as for a refund ......

Parcel arrived an hour later than the time slot. Not worried by this but not happy with the lack of manners from the delivery driver. Felt I was being growled at rather than being spoken to. I hope B+Q who used this company to deliver my order consider using another company in future.

My supplier had unfortunately used Evri as their delivery partner. My parcel was due on 04 Jan 2024 as per their app. I've has previous bad experiences with Evri as an expensive parcel was left on the doorstep at 10.27pm on one occasion so was sad to hear that Evri would deliver. My parcel never arrived on the date indicated on the app and although I raised queries to "customer services", I received only scripted, copy and paste replies. The parcel arrived one week late and although I have specified that the parcel shouldn't be left anywhere, ie there is no safe place, it was dropped into the empty recycling bin. A card was left in my mailbox with a smiley face on it. No-one from customer services have had the courage or decency to contact me despite several contacts to ask them to do do. The Chief Operating Officer Martijn De Lange is a joke and his office haven't responded to my emails either. Utter incompetence with no customer service excellence. I can only assume that the overall score is generated by employees of Hermes Parcelnet t/a Evri

Once again Hermes/Evri (whatever you call yourself) wins the award for worlds worst delivery firm. Email sent to me stating delivery today 3.30pm-5.30pm. 7pm now and no sign. Happens everytime I get a delivery via this shambles of a company. Why do firms use them when they are so useless?

Awful company. Had a parcel of mine for over a month. Still not heard anything. Can only ever talk to a chat bot and not a person which is frustrating. Keep saying parcel lost and will reattempt to find it and not hearing anything back.

Supposed to deliver sat morning waited in all day then get message at 5.10 saying problem with delivery will be delivered next working day 5 days later still nothing tried to contact them but typically no reply from them give yourselves a shake your reviews show how bad of a Company you actually are would certanly never recommend

Hermes (aka Evri) corporate website claims that it is ‘an all-round competent commercial partner’. Really?

I’ve recently had two separate parcels ‘delivered’ by Hermes to the wrong address. This was confirmed by the delivery man taking photographs of his delivery, one of which was being gratefully accepted by the occupier.

Contacting Hermes in an attempt to find out exactly where the parcels were delivered to has been like pulling teeth. Phone number? Nope. E-mail address? Nope. Address to write to? Nope. All that’s on offer is an online chatbot which calls itself Ezra – Hebrew for ‘helper’ apparently. Ezra asked for tracking numbers and personal details before letting me know someone human would contact me within 24 hours.

A week and a half later, despite several updates via Ezra asking for contact and have I been contacted? Nope. Both sellers have had the same problem and after refunding me are now having to pursue Hermes themselves for the cost of the items. At present, I wouldn’t trust the Hermes deliveryman to find his own front door, never mind mine. As far as expecting any help from Hermes goes, forget it - it seems that company policy is to ignore any negative issues rather than investigate.

Drivers are reluctant to leave built up areas. We live a few miles outside of a town & very easy to find as post codes is just ten properties & easy parking much easier than most town deliveries but they still will not deliver & even say we where out! We are never out!

A parcel of 2nd hand wool...wool for gods sake! No value whatsoever except to a crafter, but, because its November, the parcel is big, could be valuable....so, after almost 3 weeks of bombarding emails, I get told its lost and to claim. I hope who ever nicked it chokes on it, and the best thing this business can do is die.....

Hermes stole my 4 parcels during the last 6 months:

1. I sent a used laptop to my friend (nb. he used to work as Hermes driver!) as next day delivery. After 3 days driver left EMPTY BOX (newly wrapped! -weight about 300g instead of 5kg) on waste bin and attempted to escape. Promised to resolve the problem... never comes back. No compensation at all.
2. I sent used PC (in quite big box) - disappered in warehouse. After my claim Hermes customer service informed me they found parcel finally. After 7 days sent me another info: parcel missing, no compensation of course.

Everytime you send sth valuable: big chance to lose it. Especially if you declare what's inside. Never do this! Police is non-stop investigating cases against Hermes warehouse and its staff - management doesn't care. No chance to direct contact (mail, phone etc.) with real person (bots only). AVOID!

Horrible service! my parcel allegedly has been delivered, but it hasn't!
the photo on the tracking app is a fake!
this isn't my flat!
there is no way of contacting them and getting my parcel!
the chat dissent work, keeps replying with generic answers!
how am I supposed to get my parcel;?

Absolutely dreadful service collected 2 parcels and delivered one now can't speak to anyone to find the lost parcels

For the second time in 2 weeks having stayed in awaiting a parcel, I get an email late afternoon to say it won’t be delivered today. What on earth is going on with this shower ?????.
Why do retailers use these bunch of clowns. Tracking service never updates and the robotic chat service just goes round in loops without offering any help whatsoever. Hope they go out of business soon and leave it to the other couriers who can actually do their job.

On 8th Feb. Hermes emailed me: "Help to reduce the carbon footprint of your parcel by up to 90%* By diverting your parcel to a ParcelShop or locker". That sounded worthy: but it all went horribly awry.

Eventually I found myself engaged in a brief but totally unsatisfactory and incredibly frustrating "online chat" with an unsympathetic and totally clueless "robot".

After three weeks, Hermes were still emailing me to collect the package from the local shop: though the retailer never had it.

On Saturday I emailed the CEO, Martijn de Lange. Today I received a disgraceful reply: "The best way to resolve this is to contact your retailer and they will get in touch with us on your behalf"!

But the problem is ENTIRELY due to Hermes! The retailer had entrusted the package to Hermes. And Hermes have FAILED to conduct ANY investigation.

I have just emailed the innocent retailer, asking them to contact Hermes: and also suggesting that, if they don't dump Hermes as their courier, they should at least offer customers at least one alternative courier.

Posted a parcel containing an iPhone and watched and waited patiently, bye bye my iPhone lost but not forgotten .
No matter how many emails no matter how many robots you speak to there is no compensation to be had and now even my tracking details have disappeared.

They left my daughters gift outside another person's door. Luckily I could prove that was not my door and I got my refund from the supplier.

Don`t waste your time use another delivery company
these guy`s are really good at not doing what you expect them to do