Whilst the American accented nurse practitioner was friendly enough. It certainly wasn't a consult. It was an immediate sales pitch as to what they were going to prescribe. There was no detaile... Voir plus
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I’ve found the company to be accomodating with alternative requirements, albeit a little slow to respond. Then when l missed out on my Care coaching at the beginning, l was looked after by receiv... Voir plus
L'entreprise a répondu
The staff are so friendly, any time I have a query or question they are able to answer my questions and provide support. Going on a weight loss journey can be a bit of an embarrassing thing, that othe... Voir plus
L'entreprise a répondu
I’m actually loving the treatment, I’m completing 2 months now and already 7kgs down! I’m still at the minimal 2.5mg mounjaro dose and don’t intend to increase as the food noise is completely gone an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Healthcare that treats women better. Hers is healthcare designed around women, not just their symptoms. We connect the dots across your health, with expert clinicians, personalised care and treatment that adapts to your needs and where you want to go next.
Coordonnées de contact
Level 3, 155 Clarence St, 2000, Sydney, Australie
- Hello@hers.com.au
- hers.com.au
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Les gens ont aussi consulté
Access to support from clinical and…
Access to support from clinical and allied health, fast and reliable delivery of medications and plenty if information on use of meds and strategies to counter side effects
24 août 2026
Avis spontané
Réponse de Hers
Hi Jeanette,
Thanks so much for sharing your experience! We’re really pleased to hear you’ve found the support from our clinical and allied health teams helpful, along with reliable medication deliveries and clear information throughout your treatment.
We really appreciate you taking the time to leave us a review.
Warm regards,
The Juniper Team
Best money I've ever invested in myself
Juniper has been by far the best decision I ever made in my life, and has completely changed my life. I started at 116kg, having been battling weight issues for many many years, perimenopausal, and thoroughly depressed. A year and a half later, I have lost 35kg, am not too far away from my goal, and never felt happier or more comfortable in my own skin. I have gone from a size 22 to a 12/14 and have done it without starving myself or feeling like I'm depriving myself of fun/life. Juniper has allowed me to turn off the food noise and now I eat lots of lovely food, just much smaller portions. My relationship with food has changed so much. Aside from the weight loss, my health has improved in so many ways, some unexpected. My blood pressure is down, my cholesterol has improved, I'm no longer popping Gaviscon and Nexium like candy, I've stopped snoring... the list goes on. My advice to anyone thinking about starting is this: It's the best investment you will ever make in yourself. Your health, your happiness, and your whole outlook on life.
8 février 2026
Avis spontané
Réponse de Hers
Hi Lucinda,
Thank you so much for taking the time to share your experience with us. It’s wonderful to hear how meaningful your Juniper journey has been for you and how much has changed over the past year and a half.
Losing 35 kg is an incredible milestone, but it’s also lovely to hear about the other positive changes you’ve experienced, particularly your relationship with food and how you feel about yourself and your overall wellbeing.
We truly appreciate you sharing such thoughtful feedback and your advice for others who may be considering starting their own journey. Thank you for allowing Juniper to be part of yours.
Warm Regards,
Yam
Great support
Great support, app, and delivery. Just one star removed for price. It is expensive.
24 août 2026
Avis spontané
Réponse de Hers
Hi Anon,
Thanks so much for sharing your experience! We’re glad to hear you’ve been happy with the support, app and delivery experience.
We also appreciate your feedback around pricing. We know cost is an important consideration, and feedback like yours helps us understand what matters most to our patients.
Thanks for taking the time to leave us a review.
Warm regards,
The Juniper Team
The coaching experience is great value…
The coaching experience is great value for money and the food is easy to make, suits my budget and tasty.
17 août 2026
Avis spontané
Réponse de Hers
Hi AL,
Thanks so much for the lovely feedback! We’re glad to hear you’re enjoying the coaching experience and finding the food tasty, easy to prepare and suitable for your budget.
We really appreciate you taking the time to share your experience.
Warm regards,
The Juniper Team
Great program
Great program , excellent support from the Juniper team.
Highly recommend
24 août 2026
Avis spontané
Joining juniper was an easy experience…
Joining juniper was an easy experience took about 10 mins to join. Delivery was quick and easy and having a health coach was great & helpful. I’ve lost 18 kilos in 13 months. Highly recommend!
22 août 2026
Avis spontané
Support is there when you need it
Support is there when you need it. Program delivers what it offers
20 août 2026
Avis spontané
Réponse de Hers
Hi Arlaine,
Thanks so much for sharing your experience! We’re really glad to hear you’ve found the support there when you need it and that the program has delivered on what you expected.
We really appreciate you taking the time to leave us a review and look forward to continuing to support you.
Warm regards,
The Juniper Team
Very happy
Easy, step-by-step process. Lots of information at fingertips via the app as well as support when needed.
20 août 2026
Avis spontané
Réponse de Hers
Hi Jess,
Thanks so much for sharing your experience! We’re really glad to hear you’ve found the process easy to follow and that having information and support available through the app has been helpful.
We appreciate you taking the time to leave us a review and look forward to continuing to support you on your journey.
Warm regards,
The Juniper Team
well I feel good I am eating better.
well I feel good I am eating better.. being accountable is one thing I need.. having someone at the ready is a must.. we all know it is impossible to see your doctor weekly.. Juniper is daily
19 août 2026
Avis spontané
Réponse de Hers
Hi Kerry,
Thanks so much for sharing your experience! We're really pleased to hear you're feeling good, eating better and finding the accountability helpful.
Having support available when you need it can make such a difference, so it's wonderful to hear that Juniper's ongoing support has been a valuable part of your journey.
Thanks again for taking the time to share this with us. We're looking forward to continuing to support you!
Warm regards,
The Juniper Team
It’s been an easy way to release weight…
It’s been an easy way to release weight and the benefits have been surprising. The first thing you notice is that there is no more food noise, which is a welcome relief but it’s goes deeper than that because you quickly realise that you need to be conscious of what you fuel your body with to give you optimal nourishment and energy. It continues to be a learning process for me and I am grateful so far for the progress that I have made.
18 août 2026
Avis spontané
Réponse de Hers
Hi Wendy,
Thank you for sharing such a thoughtful and beautifully written review. It truly resonated with us!
You have described the journey so perfectly. That initial relief of the food noise quietening down is such a welcome shift, but as you have so eloquently put it, the real learning goes so much deeper than that. We are so glad to hear about the progress you have made so far and we love that you are embracing it as a continuing journey of learning and growth. That mindset is everything.
Please know we are always here whenever you need us. We are cheering you on every step of the way!
Warmly,
The Juniper Team
So far so good.
So far so good. Only been on the program for 4 weeks.
Have lost 3.6kg.
My legs dont ache as much and I’m sleeping better.
Have even given up alcohol. Go me.
18 août 2026
Avis spontané
Réponse de Hers
Hi Jackie,
Thank you for sharing such a fantastic update.
It is so wonderful to hear that the benefits are extending so far beyond the scales. Those kinds of changes to how you feel day to day are truly what it is all about and you should feel incredibly proud of everything you have already achieved in such a short time.
The best is truly still yet to come and we cannot wait to hear about your next milestone. Please know we are always here whenever you need us. We are cheering you on every step of the way!
Warmly,
The Juniper Team
Great program
Great program. Easy to sign up, navigate getting started and super supportive. Love it! And the weight really does come off even the menobelly.
1 juillet 2026
Avis spontané
Réponse de Hers
Hi Kirsty,
Thank you for sharing such an enthusiastic review. We absolutely love this and it made us smile!
Easy to sign up, simple to get started, and super supportive is honestly everything we hope for every single member. That last one in particular is such a win and you should feel so incredibly proud!
Please know we are always here whenever you need us. We are cheering you on every step of the way!
Warmly,
The Juniper Team
The customer service team are so good
The customer service team are so good. I had an issue with my account but it was sorted quickly. Once I got my treatment plan, the app is so useful and I really love the ease of use. Very happy I went with Juniper!
17 août 2026
Avis spontané
Réponse de Hers
Hi Seeta,
Thank you for taking the time to share such a lovely review. It is so great to hear that your account issue was sorted quickly and that everything has felt smooth and easy from there!
Knowing that the app is proving so useful and that you are happy with your decision to choose Juniper means so much to us. We are so glad to have you on board and we cannot wait to support you every step of the way.
Please know we are always here whenever you need us. We are cheering you on every step of the way!
Warmly,
The Juniper Team
Excellent support
I feel like I can reach out at anytime and request help or support and someone is there for me straight away.
16 août 2026
Avis spontané
Réponse de Hers
Hi Joanne,
Thank you so much for the lovely feedback! We're really pleased to hear you've felt supported and know that you can reach out whenever you need a hand.
Being there when our patients need us is a big part of what we aim for, so it's wonderful to hear this has been your experience.
Thanks again for taking the time to share this with us!
Warm regards,
The Juniper Team
For me it was I didn’t need to go to…
For me it was I didn’t need to go to the doctor every month and I lost 10kg and the health benefits that came with it.thank you for the experience.
16 août 2026
Avis spontané
Réponse de Hers
Hi Pauline,
Thank you for taking the time to share such a lovely review. 10kg down along with all the health benefits that come with it is a truly wonderful achievement and you should feel so proud of yourself!
Knowing that the convenience of not having to visit a doctor every month has made such a difference for you is exactly why we do what we do. Making quality healthcare accessible and hassle free is something we are deeply passionate about and we are so glad that has come through for you.
Thank you for trusting us with your health journey. It has been our absolute pleasure and we are cheering you on every step of the way!
Warmly,
The Juniper Team
Horrific
Horrific, no one to speak to or contact - speak to an AI chat bot with no human response. Disappointing given it’s a medical business
14 août 2026
Avis spontané
Réponse de Hers
Hi Jane,
Thank you for reaching out and we are truly sorry to hear about your experience. We completely understand how frustrating and disappointing it must feel to be unable to connect with a real person, especially when you are seeking support for something as important as your health. That is not the experience we want for any of our members and we sincerely apologise.
We would love the opportunity to connect with you directly and provide the support you deserve. Unfortunately we are unable to locate your account through this review alone. We have requested some additional information via Trustpilot that you can reply to directly.
Alternatively please send us an email at hello@myjuniper.com with the subject line "TrustPilot Escalations Team" and we will make it a priority to have a real person reach out to you personally.
We are truly sorry again and we very much hope to connect with you soon to make this right.
Warmly,
The Juniper Team
I started the Juniper program 30/6/2026
I started the Juniper program on Mounjaro 2.5 Whilst the medication started working immediately it was the Juniper app that has been critical in showing how I needed to change the ratios of food I was eating. Each meal is logged and macros counted and added to the totals of protein, fat, fibre and carbs that I should have each day. I had not realised how small my consumption of protein had been. I eat more now than I had previously but it’s more of the right food groups. I am using mounjaro as the tool to reset my attitudes and approach to food long term. This is not a quick fix method but a reset for the future. My dose was not increased for my 2nd month, following a check in with the team, as I was still responding well to the medication. The team are always available through the app to address any concerns or queries regarding diet etc. Thanks Juniper, already starting to feel like my old self.
14 août 2026
Avis spontané
Réponse de Hers
Hi Taj,
Thank you for taking the time to share such a thoughtful review. We're so pleased to hear that the Juniper app has helped you better understand your nutrition and find an approach to food that feels sustainable for the long term.
It's also great to hear that you've felt supported by the team and that your treatment has been personalised based on how you're responding, rather than simply increasing your dose.
We really appreciate you sharing your experience, and we'll be here to support you as you continue your journey.
Warm regards,
The Juniper Team
Extremely happy with my Juniper journey...
I'm a few months into my journey with Juniper and I'm extremely happy with my experience. All the questions I've had about my treatment, schedule and deliveries have been answered promptly which has been great, thanks Juniper!
12 août 2026
Avis spontané
Réponse de Hers
Hi Lee,
Thanks so much for sharing your experience! We're so glad to hear you're enjoying your Juniper journey and have felt well supported with your questions along the way. We're excited to continue supporting you as you progress towards your goals!
Warm regards,
The Juniper Team
The app is great
The app is great. The frequency of engagement is balanced (just right) and the product (outcomes) are quick and effective.
12 août 2026
Avis spontané
Réponse de Hers
Hi Jonathon,
Thank you so much for taking the time to share this — it really means a lot to hear! We're so glad the app is working well for you and that you're already seeing results. Feedback like yours truly makes a difference, and it's wonderful to know we're getting the balance right.
We're cheering you on every step of the way — please don't hesitate to reach out if there's ever anything you need!
Warm Regards,
Yam
Seriously the best decision I’ve made…
Seriously the best decision I’ve made regarding my health!
10 août 2026
Avis spontané
Réponse de Hers
Hi Maree,
Thank you for taking the time to share this. What a wonderful thing to read!
Knowing that choosing Juniper has felt like the best decision you have made for your health truly means the world to every single member of our team. We do not take that trust lightly and we are committed to making sure it continues to feel that way every step of the way.
Please know we are always here whenever you need us. We are cheering you on every step of the way!
Warmly,
The Juniper Team
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