Hesta.com.au Avis 

I'm trying to receive my Super deposit by ATO after I leave Australia. I worked at Childcare, GOODSTART, and received that payment and I was communicated by ATO. Since that , in AUGUST 2024, I'm trying to receive my Super. Many emails and mails where I sent all my documents: DAS, passport, drive license, Bank details etc. Each single time I send all documents, they create a new requirement. They even don't read appropriately the emails and Documents; they aren't responsable and trustful ! I left Australia in September 23, and for 14 months I'm struggling to get my money. I'm an old lady, of 65 years old, and I've been very disrespect by this company. Now they start wanting confirmation by my old phone number in Australia, but doesn't make any sense if I'm overseas more than 2 year.
Definitely I don't recommend this Company, plus if you hold a temporary Visa , is discriminated and plus disrespect by HESTA. Don't allow your employer deposit your Super at HESTA.

Worst communication. Unresponsive to numerous requests and when I finally made a formal complaint they were quick to advise they legally have 45 days to respond. I'm so anxious my money is tied up with them and currently looking for options so I can withdraw my total balance and go elsewhere.

I completed my tax return today and found that Hesta has not reported all my additional contributions despite issuing notice of intent. I am left with an additional tax bill penalties and a late tax return. I made a formal complaint to Hesta and the AFCA. HESTA has not apologised for the huge error or promised to amend it and have just said they will respond in 45 days. Don't deal with these cowboys. They charge a 1% management fee which is outrageous for the worst possible service.

Hesta is by far the worst superannuation company I have ever dealt with. It took 2 months to withdraw superannuation from my account after they were offline with no access to my account for 1 month. Waiting time for customer service was 3 hours on four separate occasions. I had provided all necessary information and could not receive any satisfactory answer from customer service for the extremely lengthy process. There is no communication between the customer service team and the section of the company that actually carries out the financial transactions, so customer service is of little or no use. When I filed an official complaint and requested an explanation for the constant delay, I wasn’t given any, only a superficial apology with several inaccurate details. It’s plain that this superannuation fund does not care about its members. The worst thing is that during this period, when thousands of other members were calling and complaining and trying to access their funds, Hesta kept up a constant advertising campaign to attract new customers! Appalling service, poor management and little concern for its members. Any other super fund except Hesta!

If there is negative star review I'd give it -10!
I sent them request for withdrawal, they asked for documents. I give them documents they make me wait 2 weeks then say the doc is not certified, i get it certified they make me wait another 2 weeks and say need another document to be certified.
If there is another chance I'll not choose Hesta, not ever.

I have submitted a death claim on my late wife's super and am so frustrated that I do not get any acknowlegment of emails sent with documentation. I can get a delivery receipt but not a read receipt so I don't know whether my emails have been received or not and whether the relavant documents have been receied - so FRUSTRATING -- teach your staff some communications skillsn-- doesn't take much to send a quick email to say emails and documents are received and being processed

What the f???? I have called them a number of times. It takes them over an hour to answer the phone and when they do. They hang up. I am getting out. This company is a scam. I can’t talk to anyone and no one calls you back. What a shit show of a company.

Since the admin change in April 2025 I have experienced indifference, a flippant cruel comment (about my personal situation) during a phone call and a completely dismissive attitude with regard to the consequences of the closure and its financial and emotional impact incurred as a result. Hesta bleat multitudinous platitudes about caring, but the experience as a member is not reflective of these meaningless phrases. Hesta were caring prior to this April admin change. I was with them for decades and sadly have been appallingly let down and impacted upon.

Hesta wait times are huge over an hour. Customer service is patchy, if I hear to word "sorry" once more I will scream. Don't be sorry, fix the problem, last night the customer service officer was arguing, interrupting and generally not listening to the issues I had - which is I have not received my income stream payment due the 28th August. Customer service sends an email which is rhetoric and did not address my sincere issue. They don't care, I need that payment and have still not received it. Off to the Australian Financial Complaints Authority I go.

I am a long-suffering Hesta account holder. I have not been able to get sufficient help with my account especially since May 2025 when my account was virtually made non accessible by Hesta. Try contacting them by phone and you will find the customer service is virtually non-existent. I am unable to make changes to my fund. The complaint system is absolutely hopeless. As a superannuation fund they restructured the wrong thing. The CEO and directors were where the major changes should have started. I am absolutely gutted with Hesta. Time to make a change. I strongly recommend do not invest in this poorly managed superannuation provider fund.

I have been with HESTA for almost 30 years and the customer service since they changed to the new system of administration has been appalling-not only the extended wait time on the phone but also the response from the complaints dept.
The person or persons who authorized the change to the new providers should be sacked -they obviously didn't do their due diligence-the organization who took over this process has less than 3 stars on review -not good enough.
If HESTA does not improve their processes I will be moving to another fund.

I lodge a change of bank account details, but HESTA entered the bank account numbers wrong, I realised their error straight away and contacted them. I made 3 phone calls and two complaints by email, and still the bank account number has not been changed, it has now been 4 days since my bank account details where entered incorrectly, I was to receive an income stream payment which has come out of my income stream account, but obviously not into my bank account as they have entered the wrong details, so that will be another problem they will need to rectify, when they feel like doing so. My suggestion is, do not go with HESTA superannuation if you have a choice, you may regret it as I do.

Would not recommend this company. They submitted my date of birth wrong in their records and are making he jump through hoops to try correct their mistake ?!
Their automatic responses are frustrating and they take months to respond.

I have been a HESTA member over 20 years and the annual returns have always been well up in the industry averages
However the customer service standards are abysmal at best
A week to respond to an email… over an hour always to get answered on the phone…generally what you want can be achieved online but regularly the system is down or you have trouble logging in
I suck up the poor service only because of the returns but one’s patience wears thin

Have been with HESTA for 24 years. Rarely access my account so of course can’t remember my passwords for phone or online. I’m totally locked out of my account. I try to log on to change my password but don’t receive a code in my email. Have tried to explain this to them but they just say we don’t know what to do. I answered all my security questions correctly but because I couldn’t remember my phone password that made my get a JP to sight and sign my licence. I then had to email them a copy and give all my details AGAIN for the 3rd time. I rang again but am still locked out of my account. I got hacked last year and am sick with worry something has happened. Today I will be transferring my super to another fund. Unacceptable!!

HESTA has been a nightmare to deal with. They recorded my name incorrectly and made it incredibly difficult to get it fixed. Poor communication, slow responses, and no accountability. I’ve lost trust in them completely.

I applied for a withdrawal from my super. yesterday 18th August, 2025. I get a letter today 19th August 2025 on my email to tell me to go online giving me directions about a letter they have sent to my online account. Why couldn't this letter be sent to my email instead of asking me to go online to view it? When I try to go online I have to put in a password since I forgot mine I selected to get a new password. I found never ending problems. The Code number was sent five times to my email and every time I entered the code number it says invalid. Why? I also went on to the chat room but there was no response to my question. The code is sent to the email and in less than 5 minutes the code is taken off whereas it states that the code will remain for 10 minutes.
In other organisations they do not send a code which is valid for less then 5 minutes or which is accessible for 10 minutes. This is frustrating. I have been with Hesta for a very long time.
I telephoned Hesta and was kept waiting for more than an hour only listening to that music which gave me a headache. Being so frustrated I gave up and disconnected. The last time I phoned which was about two weeks ago I think the adm fee was $16 plus. So is this due to the phonecall? What admin fee are they talking about. I dont understand.
Why is it hard to withdraw our money which we have invested? I don't understand. I am over 65 years and now this is going to cause a great delay. Earlier it was easy to access our money. When a person is 65 the withdrawal should be easy with no added pressure on the member.
Instead of asking us to go online Hesta could send any letters pertaining to our request for withdrawal to our email directly. Online is posing a very big problem and there is no way we can contact them now . Could Hesta reconsider their mode of communication please? If things fail I will think seriously of moving my super to another super where we have access to phone calls as it works quicker.

Do not EVER put your super into Hesta. I cannot ascertain whether they are lazy, inexperienced or just incompetent, or all three, but they should never be tasked with protecting your money. What they have done to my family is horrific.

HORRENDOUS company. I've tried to get my super annuition back for over two years and have not had anyone answer my countless of emails or pick up the phone during any of my EIGHT expensive call attempts since March (it is August now?!)...

Beware of SCAM company. They make it so hard for you to change companies/try to get your money back, meanwhile they sit on your well earned money (in this case 4000 aud) that I'm beginning to think I'll never see again. You should be ashamed of yourselves!

Stay away from Hesta Super at all cost.Worst customer service ever.Reguested some simple document for tax return but everytime they lied and never send me the document.Over the period of one month I called almost every week but nothing lies lies and more lies.I DON't TRUST THEM