Hesta.com.au Avis 

Since the change they have gone so far downhill as to be practically invisible. All I want to know is how much I would receive if I retired now, their website used to provide this data. Now I have to wait over 2 hours for my call to be answered.

Total disgrace, after 20 years the service has always been average, they then shut down for 6 weeks and open up even worse. Over 9hrs on hold 2 cut offs and no call back. 3 unanswered emails and out right lied to by call center staff.
All I wanted was a small draw down of my money which in the past was handled within a few days. This time is been a complete disaster.
Just like all the other reviews. It needs a ombudsman to intervention.

STILL LIVID !!!!
I have continued to call HESTA and the response is still the same "NO RESPONSE"!!! 2.5 hours listening to that annoying BS music ..only to hang up FURIOUS !!
I even rang the Media contact number listed on their web page .. and was put straight to "Leave a voice message" .. I did .. "ANSWER YOUR BLOODY PHONES" .. I also sent an email over a week ago ... NO RESPONSE!!! HAVE THEY STOLEN OUR MONEY ??
**I have just contacted my Federal Member regarding this BS .. I suggest that everyone does the same to put pressure on HESTA to accommodate their members!!

No stars
Uncontactable, they have forgotten it's our money !!!
Forget TTR, full pension age might come first before they acknowledge an application let alone action it.

Absolutely appalling company. I have been waiting 10 weeks for compassionate release of my super for urgent medical surgery and I have no support or updates. Every time I ask to speak to a manager I am left waiting for a hour and then the phone automatically hangs up. I am just left waiting in horrid pain. I will be definitely changing super funds and will not be recommending them. Not a nice way to be treated since I have been with the fund for over 26 years.

If only I could give Hesta a negative star rating , absolutely dumbfounded and confused as to how a major super fund needs to put so many lives on hold for 2 months and for this to be in the name of improvements ???? WTF 2 months ?are we paying for this ? I certainly hope not because the new and improved system is SH$T.
having to wait on hold for 2 hours without a callback option sealed their fate for me
Your taking the piss with this Hesta

Hesta is an absolute nightmare, from Retirees, pensioners, Poorly People and those who are financially struggling are stressed they are unable to access their Superannuation that they have worked years for! Waiting times on the phone are chaotic, people being hung up on, emails unanswered, every customer left with fear of the unknown. I am upset, I applied in April and I still have not accessed my funds months later. Disgusting!!

Do better, I really hope those people who are really in need get what’s rightfully theirs!!!

Hesta is so inefficient and I have waited over 3 hrs just to speak to a staff member. She even told me to move to another Super like she did. I have the proof for everything.

After an IT upgrade I have an issue, tried calling but was informed average wait time is over 2 hours, tried online msg, reply was obviously a standard generated reply and missed the point, now need to see if I can move my income stream to a fund that understands its responsibilities

They have been ghosting me for 3weeks now had to lodge a complaint because i can get any email response I started my process in April its been 3months now ,change to a better super if you can otherwise when you are really in need Hesta will disappoint you.

What a disgrace! We have been loyal members for at least 20 years and have been mucked around mercilessly since they embarked on their IT 'upgrade'; what a joke! No proper communication and when you make a phone call, you are put on the idiot 'wait tone'.. wouldn't that be the perfect opportunity for a sensible business to tell its customers exactly what is going on? Try the idiotic chat bot and you are sent around in ever expanding circles.

Same as what everybody else has written.
Absolutely appalling - who is running this terrible company. Once I sort out my current problem (IF!), I'll be moving away.
What a stupid decision to shut down and worse not provide any decent support. You just can't speak to anyone.

As other revewers have mentioned, waiting time before a consultant answers a call is rediculously long. Anyhow, I rang Awaresuper for enquiries recently, and within 15 minutes, a consultant answered my call. The consultant was knowledgeable and helpful, so I decided to switch from HESTA to Awaresuper on the same day.

Last week I left a review about Hestas incompetence and poor client management. ITS BEEN A WEEK NOW and three 2 hour unanswered phone calls a hardcopy of my hardship super details signed by a JP 5 digital copy's of hardship paperwork and about 10 emails to a couple of email addresses and ive got back 2 emails that say they need my name address and date of birth that they would have at least 15 times by now as I write it in every email
I've contacted there merging company who just told me to contact Hesta at the email address I've been using,ive contacted the business obnisman and even left a message on Hestas mental health email and its clear to me that this company doesn't give a rats arse about there clients .Bottom line is worst company ever that should be minus 1 stars ..Anyway to all you other people out there that are going through this as well I can clearly say I feel your pain and if you suffer from mental health like myself il say to you STAY STRONG .regards Paul Glitheroe 13/5/25 ongoing

Over their recent shut down period which I received no notification of, I haven't received any of my salary sacrifice contributions. I have now had to lodge a complaint because I can't get any response from Hesta. I have had to stop my salary sacrifice contributions which is infuriating, especially leading up to EOFY. I just want this sorted so that I can switch funds ASAP. The fact that they are allowed to behave like this is appalling.

I have tried to call for the last week. Each time I am waiting for 1 hour to 90mins. This morning I spoke to the rudest person on the phone. Her tone was very abrupt like I had ruined her day by calling. When I said ‘I think you’re being very rude’ she just hung up on me. Disgraceful.

Applied for small withdrawal in April not realising the ridiculous shut off time for a new administrator. Having had a 16 year career in superannuation, the longest I have ever heard of a shutdown was a weekend
Gross mismanagement and disregard for members. In the meantime am paying interest on credit card purchases which I am usually very organised not to pay interest. Hurry up Hesta!

Have been very unhappy with HESTA in the last 6 months.
I told them in January that I have changed my legal name and completed their requested paperwork with a copy of the legal change of name certificate. They said I needed a JP certified copy.
I sent them this in April. No reply and no changes to my name.
I resent it in May. No reply and no changes to my name.
I emailed again with all the paperwork in June. No reply and no changes to my name on my super.
I couldn’t access my super for 6 weeks in May, due to changes on their end - of which I was not informed. This was timed at EOFY which was ridiculous!
Will be leaving this incredibly unprofessional company as soon as possible.

HESTA said urgent requests would still be processed during shut down. This is false as I’ve been waiting since during shut down and I’ve been told that I just have to wait because there’s a backlog (no one gets processed urgently and there’s nothing factored into reopen to get anything done within even the usual processing times). I call twice per week since they have reopened. Shortest wait time was 90mins. It’s usually 2-2.5hrs but my last call was almost 3.5.

Staff on the hotline don’t have access to anything about anything. They don’t even know if it’s being processed or not, if the application has even been opened or read.

Service is worse since reopen. No planned improvements and no release of funds. Nothing you or the person on the other end of the phone can do because they can’t talk to their own team either.

For the last two days I have waited for over 3 hours on the phone with no answer. What is going on. How are you meant to communicate your needs and questions. I honestly am feeling that Hesta is deliberately ignoring calls or something. I have requested a call back appointment early July I am wondering if that will happen. The lack of communication is causing me anxiety and stress. I will definitely be taking my super to another company asap.