Hesta.com.au Avis 

Absolutely useless. They chose April-June to "upgrade" their IT systems, and shut down online services. Leading up to EOFY!! Absolutely moronic behaviour. Also happens to coincide with my retirement, plans for which are now in chaos. Have been on hold twice for over two hours, only to be cut off by their operator when they answer.

Been locked out of account for months. I live abroad and it is impossible to access my account as the site does not send text messages to international numbers. I have phoned and waited for hours and cut off just as I get through. Emailed several times and no response. I desperately need to access my funds to go to Australia to care for my mum. I have explained this but no response. I have put my application, deadline for process has passed but no correspondence at all. My mental health and stress levels are very high. Never seen such a poor service. So much for the new improvements, even harder now to communicate and access account, which to be clear I have earned.

I’m very interested in the real number of HESTA members - aside from my husband and myself - who are still locked out of their accounts after nine weeks . I’m beyond stressed at this point and I’m feeling as though I’ve been a victim of an elaborate scam - in this past week I’ve spent every second day waiting on the phone, for over an hour just to be told that ‘oh you’ll get access to your account tomorrow ‘, things will be fixed soon etc and “ no there are no supervisors or managers available at this time “ . I’ve spent my working life as a registered nurse and God knows I have very little super - in line with most other nurses but I never imagined I would be treated with such disdain by HESTA . I’m feeling betrayed and very anxious about how to regain access to my money. Helen Bridgman

Hesta shutting down for so long. I have tried calling every day this week. You would think that after such a ridiculously long shutdown they would be prepared for the phone calls. Waited every day between 1 to 3 hours on hold. Hesta it is not your money.

I had multiple strokes last year and the multie strokes the previous 18 months prior and cannot access a pension. I am 66yrs old and urgently need to access some of my superannuation. Hesta strongly assured me in early May I could do so from June 2nd. I cannot get a response from them and need help asap! The stress is pitting me at risk of further strokes. Someone please help me access HESTA urgently. My savings are running out. Please please help me.

Been with this company for decades yet they fail me this time. They had false advertisement for early release of supper that benefit is paid between 3-5 working days . It’s been 2 weeks yet they’re withholding the funds which is not even their own money but mine. For sure they invest our money elsewhere and can’t pay up this time during their shutdown period. Conplaints process also not doing anything and just saying they need 45 days for resolution? Abused for a compassionate ground for early release because this is under medical condition so they want to wait until person dies or what because of missing medical appointments 🤷🏼‍♀️ I’m surely cHangeing supper once my funds are release

One star is generous. No ability to contact them since April 2025. Unresponsive to their complaints processes. I can’t believe how unplanned they were for their administration upgrades. They have really let down their customers.

I've been trying to contact HESTA since the second week of May 2025 that I need my superannuation statements. They told me on a phone they were moving into a new place and were busy until 4 June to contact them again. I tried accessing my online account, but it's still unavailable. I've been holding on phone for more than an hour, called them past few days and no one has answered the phone. Why is HESTA avoiding its customers? I NEED MY SUPERANUATION STATEMENTS ASAP😡

Even third world country's are more competant than you lot. Hesta should close shop usless cutomer care none existing.

Knowing Hesta was offline until 2 June thought I'd give them some grace so didn't ring them until today 6 June 2025. After being on hold for just under two hours gave up. Being unavailable from mid-April until 2 June you would think they would have anticipated the huge number of extra calls to solve the many and varied unanswered inquiries and problems by putting on extra short-term contract staff. Obviously not, that would be thinking outside the box and actually caring about their clients. Shameful standard of Customer Service. Not Happy Jan.

This company is full of incompetent employees that have no answers or ability to do anything regarding pushing applications to final review.

My financial hardship app was submitted 3 weeks ago and was ‘escalated’ has an urgent case. Ive called 4-5 times now… waited 2 hours twice and an hour another, to talk to a person that could do nothing and had no answers. I even requested my account statements/transactions over the last 3 years and they were unable to supply that.

This super fund is the worst experience as far as a company doing what they claim to do. They continue to shift blame to a “servicing period”, however that period ended over a week ago.

Honestly the super system is a massive scam. I couldn't imagine trying to get millions of dollars when im 60 years old, and they ask for an excessive amount of paper work and ids to then claim they can hold the application for 40 days!

Australians! Wake up! Theyre taxing money thats already taxed and then when you want it - they fight you for it. They charge fees each quarter… even though they make millions off your stored money in their investments.

SHAME ON YOU HESTA
ANSWER YOUR BLOODY PHONE
PROCESS APPLICATIONS FOR EARLY RELEASE DUE TO FINANCIAL HARDSHIP
I AM FURIOUS !!!!!!!!!
I WILL BE LEAVING HESTA

after having been locked out of my account since April I applied to take out my super as now 60 years of age and there is no record online of my application or any means to contact anyone online ,therefore having to wait to call Hesta team taking 90 minutes wait time. Originally planned on increasing my balance but no confidence in being able to withdraw my money, will invest elsewhere !

Not answering emails nor collecting their registered mail, I think. Keeping a paper trail to show ato that issues are beyond my control. Yes. I too will be leaving

HESTA is more concerned about using your money to fund woke causes. After being a HESTA member since 2001, I was overwhelmed with their advertising and funding of woke causes, rather than focusing on their core business- bringing the best possible returns to members. As their performance slid I transferred to Australian Super and have never looked back. My wife remains with HESTA and has been locked out of her account since April. Get out of HESTA now, there's much better options out there with significantly better returns.

Hesta, this is simply unacceptable. Apparently you're merging and changing providers. More notice and explanation would have been helpful. Not only can I not see my account and performance online, I cannot make concessional contributions. Nope, not good.

I applied to have some of my super transferred to my homeloan I am over 65 I was told to complete a form which I did I also called them I am unable to get a balance and they will not process any transactions until after June 1st when the Super rules are changing surely this is illegal I have no access at all to MY super forover a month disgusting

Absolutely Terrible Company. I applied to withdraw my super 20 days ago for financial hardship and still has not been processed. I've rang them up 5 times and they say 3-5 days everytime. Takes 30 minutes to get through to them and they all say something different. Stay away I cannot afford to eat!!

Unbelievable that member access would be stopped for seven weeks because they changed over to some new provider. The stupidity of thinking that this would be ok is exordinary. Seven weeks! Incredibly dumb decisions by management. I'm moving my super. This slap happy approach to member service makes me think that they have the same silly approach to finance funds management.

Looks like many people are having hesta issue. Recently they changed access and included multi factorial authentication. Unfortunately they can't issue remote tokens to overseas mobiles so cannot access either app or website. Very dodgy. I suggest that everyone contact the financial ombudsman in australia to register a complaint. They are required to ensure customers have access
I am looking at moving my fund away from hesta as it sounds very concerning now