Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus


Coordonnées de contact

2,5

Bas

TrustScore 2.5 sur 5

11 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 1 sur 5 étoiles

Don’t buy from this company, they’re opportunists

I was looking at the website and placed an item in my basket whilst I thought about it. Through some sort of glitch the company made two orders for the same product. Before I could do anything the money was taken from my account. I contacted them within minutes to cancel the order, but they waited 4 days to respond, by which time they said that the items had been dispatched. They claimed that they had only just received my email after 4 days.
I requested a refund but they have ignored me.
I have just tried the polish and it is absolutely useless, making no difference at all to my wooden floors.
This company is just an opportunist who cheats people browsing their website.

23 mars 2026
Avis spontané
Noté 3 sur 5 étoiles

Finally got it on my desk.

Already plugged it in and it’s working as expected, the tuning knob has a bit of resistance but honestly feels more solid than the old portable radios I got last year. Still, the weight is lighter than it looks, which actually isn’t bad for moving around. Set up in minutes.

3 avril 2026
Noté 1 sur 5 étoiles

Absolutely shocking customer experience…

Absolutely shocking customer experience with this so called company placed an order nearly 2 weeks ago which has not even been processed and delivered to me. Received some rubbish email about stock levels a few days after ordering so left it at that until I emailed their customer service dept 3 days ago and still no response my opinion stay well clear and I believe they operate as various smaller companies but all under one main company

25 février 2026
Avis spontané
Logo de Hestiy

Réponse de Hestiy

Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that you have suffered such a disappointing shopping experience and failed to get a proper response from our service team. We fully understand how upset you must be. Please send your order details to our customer service email address: service@hestiy.com . We will look into your order status urgently and provide a proper solution within 24 hours. Thank you for your patience.

Noté 1 sur 5 étoiles

Do not trust this company

Do not trust this company. I got a different product than advertised and when I contacted them they said I would have to pay for shipping yo return it. I was alright with that but then they insisted that it would not be worth it on my end and that I should just gift the product and they will give me 20% off. This is such a ridiculous offer honestly. My money has gone to waste, why would I want to spend even more money with you??? Honestly, this all seems absurd. Upon further inspection, I read on their website that they do intact pay for shipping if its their fault, surely them sending the wrong product must be considered their fault. So I sent an email explaining this and I am yet to receive a response. This is so unpressional, even the emails they send. I feel like I have been scammed. Extremely disappointed and dissatisfied. Do not buy from this company.

13 février 2026
Avis spontané
Logo de Hestiy

Réponse de Hestiy

Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@hestiy.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.

Noté 3 sur 5 étoiles

Broken brush

The makeup brush was broken when it arrived. It would be better to ship it in a hard case instead of just a plastic bag to prevent damage.

20 janvier 2026
Noté 1 sur 5 étoiles

I purchased a pair of boots from a…

I purchased a pair of boots from a company called Sprakis.com through Shopify they gave me a order number #3506 October 17 £54.85 I haven’t herd anything from them since and I fill that I have been scammed

17 octobre 2025
Avis spontané
Logo de Hestiy

Réponse de Hestiy

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations. This may have been a misunderstanding. We are not Sprakis.com, but hestiy.com. If you have any questions, please contact our customer service at service@hestiy.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Noté 1 sur 5 étoiles

No return process and very poor sizing

I ordered a piece size L from Hestiy. The order took 3 weeks to be delivered which I was so worried about. The order came size so small, the inner too tight, the trousers that pictured ling came three quarter length, the quality was no water as showed on their website. I requested return address as stated on their return policy but never reply back with return address all I got was email about delivery despite my repeated email informing Hestiy that order delivered all I need was return address and refund. This was ignored. It's a very poor return process, and their sizing is so wrong please beware

1 octobre 2025
Avis spontané
Logo de Hestiy

Réponse de Hestiy

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@hestiy.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Noté 1 sur 5 étoiles

Avoid this company!

Avoid this company!! The product arrived so hard that I had to cut it with a knife in order to have it mixed. The area of coverage described was wrong, in fact half of the amount I ordered only covered one square metre.
This product was not cheap to buy ( £89 ) but the end result was really disappointing.

20 mai 2025
Avis spontané

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