Hidden Card Hub Avis 13

Réponse de Hidden Card Hub

Il y a un jour

Hi Cosimo,

Thank you for your feedback and for giving us a try for your first order with us — we really appreciate it.

We’re sorry the delivery timing did not fully meet your expectations. As a pure online store, we do not receive stock during the prerelease period like physical brick-and-mortar game stores sometimes do. Our stock allocation is controlled by distributors to ensure fairness across retailers, so we dispatch orders as soon as stock officially becomes available to us around general release timing.

Looking at the Royal Mail tracking, we can also see there was a delivery instruction/redirection update during transit. Unfortunately, this can sometimes add additional handling time, especially when passing through the weekend, as Royal Mail Tracked 48 does not normally deliver on Sundays.

Regarding the collector booster box wrapping, we completely understand why it may have felt unusual. Some recent Wizards of the Coast collector booster sealings have varied slightly between print runs and factories, while still being genuine and factory sealed. This video explains the official sealing differences quite well:

https://www.youtube.com/watch?v=_k3WtL6fM7M&t

We also regularly show our product stock and packaging on our Instagram, including the exact wrappers from our shipments:

https://www.instagram.com/reel/DXeAZitDL_8/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

Even though the delays were outside our direct control, we still want every order to feel like a 5-star experience, so we’d be happy to offer you a £3 store credit for a future order (You should have email notification on it).

If you ever have any questions about products, packaging, or releases, feel free to join our community Discord as well — we’re always happy to help:

https://discord.com/invite/NGVcez3mud

Thank you again for your support and feedback.

Réponse de Hidden Card Hub

ll y a 4 jours

Thank you so much for the amazing review!

We totally understand that first-order hesitation—especially when something feels too good to be true—so it means a lot that you took that leap of faith with us. We’re really glad everything arrived quickly and safely, and that the precons lived up to expectations.

Your feedback genuinely means a lot to us, and we’re always here to make sure every order is just as smooth and stress-free. Hopefully next time there’s no hesitation at all 😉

Thanks again for your support!

Réponse de Hidden Card Hub

ll y a 4 jours

Thank you for your kind words!

We’re really glad the communication made a difference—taking that extra step to confirm delivery is something we always aim to do for peace of mind. Great to hear everything arrived on time and safely too.

Enjoy the cards, and we hope to see you again soon!

Réponse de Hidden Card Hub

27 avr. 2026

Thanks a million! Glad we could get that to you on time and at a fair price. That’s exactly how it should be. Enjoy your box and hope to see you back here soon!!

Réponse de Hidden Card Hub

26 avr. 2026

Really appreciate the shout-out! We know being the new guys means we have to work twice as hard to earn your trust, so it’s great to hear you’re happy with the price and the delivery speed. Enjoy the pulls from the box, thanks for choosing Hidden Card Hub, and we look forward to seeing you again soon!

Réponse de Hidden Card Hub

25 avr. 2026

We really appreciate the shout-out! There’s nothing more frustrating than a cancelled pre-order, which is why we do things differently here. When you shop with us, your allocation is secured and your price is set in stone, no matter how high the market value climbs later. Enjoy your items, and we look forward to seeing you again soon!

Réponse de Hidden Card Hub

16 mars 2026

Hi Ian, thank you for choosing Hidden Card Hub! We take great pride in our packaging and logistics process to ensure our customers have the best experience possible. We're glad we could meet your expectations and look forward to serving you again in the future!

Réponse de Hidden Card Hub

16 mars 2026

Hi Joseph, thank you so much for the kind words! We’re thrilled to hear you enjoyed our service and that your order arrived quickly. Knowing you’d recommend us truly makes our day. Hope to see you again soon!

Réponse de Hidden Card Hub

31 janv. 2026

Thanks for the glowing recommendation! We're so glad you had a great experience with our delivery speed and packaging. Happy customers like you make our day. See you next time!

Réponse de Hidden Card Hub

29 janv. 2026

Hi there!

Thank you so much for taking the time to share your experience! We know it can be a little nerve-wracking shopping with a new store, so we truly appreciate you helping us build trust within the community.

We’re so glad to hear you’re enjoying the newsletters and that your collector box arrived safely. Your support means the world to us as we grow, and we look forward to seeing you again for your future TCG needs!

Best,
The Hidden Card Hub Team

Réponse de Hidden Card Hub

29 janv. 2026

Hi there!

Thank you so much for the 5-star review! We're thrilled to hear your MTG boxes arrived quickly and that you were happy with the packaging.

We really appreciate the support! Hope you enjoy the boxes and we look forward to seeing you again for your next order!

Best,
The Hidden Card Hub Team

Réponse de Hidden Card Hub

1 déc. 2025

Thank you so much for your review! We’re really glad to hear your pre-order arrived on time and everything went smoothly. We truly appreciate your trust and support — it means a lot to our growing store.
If you ever need anything or have questions about upcoming products, we’re always here to help! 😊