HIES Avis 

1 389
•
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I had already had a some quotes from other solar companies, and I almost went with another company, a dear friend and colleague passed me details for this company, really pleased I did, Andrew and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Solar is a big investment with a slow return - Optimising is important and also having the assurance, just in case something goes wrong. HIES gives you that assurance and ensures compliance with stan... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m very happy with the installation process. The staff (Sham I think his name is) who first attended to market the product was very knowledgeable. The whole process went very smoothly and installa... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

HIES is committed to the highest standards in consumer protection for the home energy sector. Through our Chartered Trading Standards Institute (CTSI) approved Consumer Code and Alternative Dispute Resolution (ADR) service, we promote fairness, accountability, and protection for both homeowners and installers.


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4,8

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,8

Tous les avis

(1 389)

409 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic company

Fantastic company, really supportive and I would highly recommend

9 octobre 2026
Avis spontané
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Réponse de HIES

Good morning, thank you for taking the time to leave a 5-star review. We really appreciate it. Kind regards, HIES

Noté 1 sur 5 étoiles

This organisation is a waste of space

This organisation is a waste of space. I had a heat pump installed by SWS Northwest, which failed to heat the house as the heat loss calculations where all wrong. This organisation completely sided with the installer. They even refused to help with the ADR process, even though SWS broke their own contract by refusing to go to ADR.
Completely biased in favour of the company, couldn’t careless about the customer.

21 août 2026
Avis spontané
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Réponse de HIES

Good afternoon, David.

We re sorry to see your 1-star review. Following a thorough investigation, we would ask that you refer to the final response letter issued to you, which clearly sets out the outcome and the appropriate next steps.

If you remain dissatisfied, please follow the guidance provided in the letter regarding your next steps.

Kind regards,
HIES

Noté 5 sur 5 étoiles

Everything explained

Everything explained. Scaffolders and fitting crew were excellent. Completed as per dates given

14 juillet 2026
Avis spontané
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Réponse de HIES

Good morning, thank you for taking the time to leave a review. We are pleased to hear your installation was completed as per the dates given, and that the team were excellent. Kind regards, HIES.

Noté 5 sur 5 étoiles

Excellent company delivering an…

Excellent company delivering an excellent product.

17 août 2026
Avis spontané
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Réponse de HIES

Hi Gary, thank you for your 5* review. We're pleased to hear your positive feedback. Kind regards, HIES.

Noté 5 sur 5 étoiles

Excellent team installed my heat pump…

Excellent team installed my heat pump and necessary radiators efficiently with minimum of disruption. Can’t complement them enough for friendly approach and competent outcome.

10 juillet 2026
Avis spontané
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Réponse de HIES

Hi John, thank you for your 5* review. We are happy to hear that the team were excellent when installing your heat pump and necessary radiators. Enjoy your new product! Kind regards, HIES.

Noté 5 sur 5 étoiles

Super, well run family business

I had already had a some quotes from other solar companies, and I almost went with another company, a dear friend and colleague passed me details for this company, really pleased I did, Andrew and Ian thank you kindly, a truly lovely little family run business where nothing is to much trouble.
Greatly appreciate your work and how officiant your boys were too.

Anyone thinking of solar panels, pop the company a call, good luck and keep up the excellent work guys
Phill Halford

16 juillet 2026
Avis spontané
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Réponse de HIES

Good morning, thank you for your review. We are pleased to hear that you have had such a good experience with one of our HIES Accredited Installers. It's great to hear that they did excellent work. Enjoy your new product. Kind regards, HIES.

Noté 5 sur 5 étoiles

From start to finish the institution of…

From start to finish the institution of the solar panels went smoothly. Any concerns were emailed and dealt with promptly

1 juillet 2026
Avis spontané
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Réponse de HIES

Hi Clair, thank you for your 5* review. It's great to hear that the installation went smoothly from start to finish. Kind regards, HIES.

Noté 5 sur 5 étoiles

Well worth going with a local supplier

The process was pretty painless and installation completed in two days. The team were courteous and good humoured.
Well worth going with a local supplier, who also beat bigger suppliers on price.

13 juillet 2026
Avis spontané
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Réponse de HIES

Hi Rachael, thank you for taking the time to leave a review. We are happy to hear that the installation team were courteous and good humoured! Kind regards, HIES.

Noté 5 sur 5 étoiles

The follow up from HIES following…

The follow up from HIES following installation has been great.
Really appreciate your customer service
⭐️⭐️⭐️⭐️⭐️

14 août 2026
Avis spontané
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Réponse de HIES

Hi Mick, thank you for your review. We are so pleased to hear that you have found our follow up great and you appreciate our service. Kind regards, HIES.

Noté 5 sur 5 étoiles

Peace of mind

When you are undertaking a sizeable investment having the reassurance that you have added protection from HIES is invaluable. Not only gives confidence in who you are dealing with but also protects your deposit

13 août 2026
Avis spontané
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Réponse de HIES

Good morning, thank you for your review. We are pleased to hear that HIES has provided you with reassurance and confidence. Enjoy your new product! Kind regards, HIES.

Noté 5 sur 5 étoiles

Excellent service

Excellent service

12 août 2026
Avis spontané
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Réponse de HIES

Hi Raymond, thank you for taking the time to leave your 5* review. We are pleased to hear that you received an excellent service! Kind regards, HIES.

Noté 5 sur 5 étoiles

Fast and affordable

Because it was put in a week after to said we’ve have them very friendly people who installed them

30 juin 2026
Avis spontané
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Réponse de HIES

Hi Anne, thank you for your review. We are pleased to hear that your installers were very friendly people. Enjoy your new product! Kind regards, HIES.

Noté 5 sur 5 étoiles

Gave me confidence in the whole process

Gave me confidence in the whole process

18 juin 2026
Avis spontané
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Réponse de HIES

Hi Frank, thank you for taking the time to leave your review. We are pleased to see your 5* rating and that you were provided with confidence throughout the whole process. Kind regards, HIES.

Noté 5 sur 5 étoiles

From the salesman to the installation…

From the salesman to the installation to aftercare I cannot fault this company and have and will recommend them to any and everyone.

5 mai 2026
Avis spontané
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Réponse de HIES

Good morning, thank you for your 5* review. We are thrilled to hear that would recommend your installer to any and everyone. We hope you enjoy your new product! Kind regards, HIES.

Noté 5 sur 5 étoiles

Excellent job from the team.

9 août 2026
Avis spontané
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Réponse de HIES

Hi Joseph, thank you for taking the time to leave a review. We are pleased to hear that you received an excellent job from the team. Kind regards, HIES.

Noté 5 sur 5 étoiles

We are extremely pleased with the…

We are extremely pleased with the service provided by Broden. From start to finish, the installation was carried out to the highest standard by a highly experienced, professional, and courteous team. They worked efficiently, kept our property clean and tidy throughout, and were always respectful of both our household and our neighbours.

The quality of the workmanship was outstanding, and the entire process was completed with great attention to detail. We would not hesitate to recommend Broden to anyone looking for a reliable and professional company. Thank you to the whole team for an excellent job

2 juillet 2026
Avis spontané
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Réponse de HIES

Good morning, Harry. Thank you for leaving a review. We’re pleased to hear that your installation has been carried out to the highest standard by your installers. Kind regards, HIES.

Noté 5 sur 5 étoiles

I’m very happy with the installation…

I’m very happy with the installation process. The staff (Sham I think his name is) who first attended to market the product was very knowledgeable. The whole process went very smoothly and installation was done and completed with the solar working straight away. The engineer was very good and nice, as well as the guys who installed the panels.

Although Project Solar was more expensive than the other providers I contacted, I am pleased with their work.
I am particularly impressed at how quickly they helped in setting up the SEG for solar exporting and importing, and within 4 weeks, this was up and running. Thank you 🙏🏾

12 juin 2026
Avis spontané
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Réponse de HIES

Good morning. Thank you for taking the time to leave a review. We’re thrilled to hear that you’re happy with your installation from Project Solar. Kind regards, HIES.

Noté 5 sur 5 étoiles

Just a fantastic bunch of people

Just a fantastic bunch of people, professional and thorough. Expertly done

10 juillet 2026
Avis spontané
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Réponse de HIES

Good morning, Paolo. We’re pleased to hear that your installers have been fantastic and professional. Thank you for taking the time to leave a positive review. Kind regards, HIES.

Noté 5 sur 5 étoiles

Good independent company acting as a…

Good independent company acting as a backup and shield for customers

1 juillet 2026
Avis spontané
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Réponse de HIES

Good morning. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.

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