My entire experience with Octopus Energy has been a dream every member of staff I spoke and dealt with were fantastic! They are all extremely knowledgeable and helped me with all my random questions... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... Voir plus
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From the first phone conversation,to the consultation with the person that came out to explain everything to us. Lime staff and the service was first class. I would highly recommend them to anyone thi... Voir plus
L'entreprise a répondu
From start to finish the installation was seamless with minimal disruption. The scaffolding was up and down the same day, which was really impressive. The team were friendly, professional and res... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
Coordonnées de contact
Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, PR7 6TE, Royaume-Uni
- info@hiesscheme.org.uk
- hiesscheme.org.uk
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This scheme may not actually protect you
Not had a a good experience - the scheme is not what it promises. Paid a deposit with a HIES accredited installer, who went out of business, contacted HIES but turns out the deposit was not registered with them even though there were months between my payment and the bankruptcy. Seems like HIES does not actually check whether HIES installers register the deposits promptly, doesn't look like adequate safeguards are in place in the scheme.
17 avril 2026
Avis spontané
Réponse de HIES
Hi Jasper, thank you for your feedback. After reviewing the case, we believe we provided support throughout to help progress your installation where possible. We’re sorry you’re disappointed with the outcome.
If you’d like to talk this through, please call us on 0344 324 5242 or email info@hiesscheme.org.uk. Kind regards, HIES.
SolarSelect and HIES - Battery/Inverter/Gateway installation…
My Installer talked through the options, listened to my questions and gave further answers to help me decide upon the best route. The fact that there is an insurance backed guarantee is a bonus.
2 juin 2026
Avis spontané
Réponse de HIES
Good morning, John. We are pleased to hear that your installer had good communication. Thank you for taking the time to leave a review. Kind regards, HIES.
What more could I say
The whole experience from start to finish was exceptional and truly professional
29 avril 2026
Avis spontané
Réponse de HIES
Good morning, Malcolm. Thank you for taking the time to leave a review. We are pleased to hear that your experience was exceptional from start to finish. Kind regards, HIES.
Réponse de HIES
Good morning, Paul. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Excellent
Excellent
Professionalism demonstrated
All the engineers were very friendly and professional
17 avril 2026
Avis spontané
Réponse de HIES
Hi there, we are delighted to hear that your installers were friendly and professional. Thank you for leaving a review. Kind regards, HIES.
Complex Process made Really Easy
Decided to investigate solar panels on the house due to an EDF promotion. Process ran very smoothly from start to finish, design, costing, survey, all regulatory requirements dealt with, installation and migration to the new tariff went without a hitch. Great communications, all on-site contacts really professional, Very Impressive. Thank You.
29 avril 2026
Avis spontané
Réponse de HIES
Good morning. We are glad to hear that your installation went smoothly and that your installers communicated well. Thank you for leaving a review. Kind regards, HIES.
Good manners
Good manners
Knowledgeable
Timescales were met
Scaffolders were considerate and mannerly
Roof panel installers were expected to clear up after themselves .....dropping cigarette ends was not acceptable
Electrical engineers were mannerly, neat and competent
1 mai 2026
Avis spontané
Réponse de HIES
Hi there, thank you for taking the time to leave a review. We are pleased to hear that your installers had good manners and were knowledgeable. Kind regards, HIES.
Solar is a big investment. Quality is Everything.
Solar is a big investment with a slow return - Optimising is important and also having the assurance, just in case something goes wrong. HIES gives you that assurance and ensures compliance with standards. Really important that the job goes rights and stays right. In simple terms, "they have got your back".
1 mai 2026
Avis spontané
Réponse de HIES
Good afternoon, Paul. Thank you for leaving a review. We are delighted to hear that you feel reassured. Kind regards, HIES.
Staff member had to take leave
Staff member had to take leave, but nobody delegated to take his work, leading to ten day delay in removing scaffolding after install. Install team excellent, most efficient. People collecting scaffold did not have a good attitude, and scattered cable ties over neighbours fence.
27 avril 2026
Avis spontané
Réponse de HIES
Good morning. Thank you for your feedback. We're glad to hear that you were pleased with the installation team. We're sorry to hear about the delay in scaffold removal and your experience with the scaffold collection team. If you wish to discuss this further, please don't hesitate to contact our customer service team at info@hiesscheme.org.uk or on 0344 324 5242. Kind regards, HIES.
Excellent service all round
Carbon Energy Savings T/A Lime was keen to communicate and explain everything. Installation was quick and effortless as far as the customer was concerned, Follow up enquiries were dealt with swiftly by helpful staff, by phone or remotely.
30 mai 2026
Avis spontané
Réponse de HIES
Hi there, John. We are pleased to hear that you received an excellent all-round service from your installers. Thank you for taking the time to leave a review. Kind regards, HIES.
It was great & quick to be fitted Great, quick work but…
It was great & quick to be fitted but I’m still trying to organise getting money back from electricity given back
6 avril 2026
Avis spontané
Réponse de HIES
Hi there, Lewis. Thank you for your positive feedback. We are thrilled to hear that your installers were great and worked quickly. If you require any further assistance, please do not hesitate to contact us at info@hiesscheme.org.uk or on 0344 324 5242. Kind regards, HIES.
Réponse de HIES
Good morning, Laura. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Excellent service…
Hies supported and guided me through the heat pump installation and related grants with professionalism and a palpable enthusiasm to help. I was genuinely impressed with their performance.
27 mai 2026
Avis spontané
Réponse de HIES
Good morning, Tony. Thank you for taking the time to leave a review. We are delighted to hear that you are impressed with the excellent service you have received from us. Kind regards, HIES.
From the Admin team to the installation…
From the Admin team to the installation team the service was excellent. I would highly recommend this company as the whole process was smooth and very professional from start to finish
22 avril 2026
Avis spontané
Réponse de HIES
Good morning, Stewart. We are delighted to hear that the service you have received has been excellent. Thank you for your positive feedback. Kind regards, HIES.
The products and benefits were laid out…
The products and benefits were laid out clearly and instilled confidence. The terms and conditions were very good with 0% loans, I mean who can turn that down ! Install and product are excellent, highly recommend these people!!
28 avril 2026
Avis spontané
Réponse de HIES
Hi there, thank you for leaving a positive review. We are pleased to hear that you would highly recommend your installers. Kind regards, HIES.
Seamless installation
Seamless installation, completed in a courteous professional manner. Good communication from the team and left site neat and tidy. The team of Ben, Carl and Lee were great ambassadors for the company demonstrating thorough knowledge answering any and all questions.
20 mai 2026
Avis spontané
Réponse de HIES
Good morning, Ian. We are thrilled to hear that you have had a seamless installation from your installers. Thank you for taking the time to leave a positive review. Kind regards, HIES.
It was Excellent service from start to…
It was Excellent service from start to finish
23 avril 2026
Avis spontané
Réponse de HIES
Hi there, thank you for your positive feedback. We are pleased to hear that you received an excellent service from start to finish. Kind regards, HIES.
Great customer care
24 mai 2026
Avis spontané
Réponse de HIES
Hi there, Gary. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Professional and helpful
Professional and helpful , couldn’t fault any part of the installation . Excellent
19 février 2026
Avis spontané
Réponse de HIES
Good morning, Hilary. Thank you for taking the time to leave a review. We are delighted to hear that your installers were professional and helpful. Kind regards, HIES.
Very well delivered sales and…
Very well delivered sales and installation. Good customer service
1 mai 2026
Avis spontané
Réponse de HIES
Hi there, Ged. We are pleased to hear that you received good customer service from your installers. Thank you for leaving a review. Kind regards, HIES.
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