HONOR UK Avis 

This company is scammer. I bought honor magic v6. And they were giving me extra discount if I choose trade in. So I got attracted and chose trade in. It's been nearly a month and I haven't received my trade in money. They ask me to contact recommerce company who do this trade in. But no one is responding about my money. I send so many emails and every time they says I'm going to check with account department. But nothing happening. Don't fall into this trap guys. Be aware.

Over £2,000 down, two weeks later, no phone and still no resolution
I really did not want to resort to leaving negative reviews about HONOR, but after two weeks of chasing, I genuinely don't know what else I am supposed to do to get somebody to take this seriously.
We placed an order worth over £2,000. DPD marked the delivery as complete, but we received only the promotional fan — the phone was not there. The delivery photograph itself shows the fan, not the missing phone.
During a telephone conversation, Cristina from HONOR acknowledged that she could see an irregular pattern in the DPD tracking, where it showed as not delivered and then approximately two minutes later changed to delivered.
Since then, we have repeatedly chased HONOR. We have completed their denial letter and resent it with a handwritten signature when requested. We are still being asked for a police report despite reporting that the phone was never delivered to us.
The matter has apparently been escalated and Management Isuri has been involved, yet we are still no further forward.
Yesterday I was told 100% that somebody would contact me today between 9am and 6pm.
Nobody contacted me.
Two weeks after placing the order, we are over £2,000 down, without the phone we paid for, and still chasing HONOR for answers.
I don't want another apology, another promise of a callback or another generic response telling me the case has been escalated. I want somebody with the authority to deal with this to take ownership of the case and resolve it.
I am only posting these negative reviews because my attempts to resolve this directly with HONOR have got me nowhere. Once HONOR resolves this properly, I will happily remove/update the negative reviews.
HONOR, please have somebody who can actually resolve this contact me and bring this matter to an end.

I am writing to detail the disgraceful service I have received from Honor and SBE

First, after apparently repairing my device (I hope) SBE were given an incomplete address by yourselves and hence Royal Mail couldn't deliver the phone to me.

I contacted Honor the very next day and got no real response and no clear answers. SBE after dragging their heels finally advised me Royal Mail take 15 days to return to sender so I have to wait. I was already frustrated but felt powerless to do anything else.

At this point, Honor were still confused - but where's the standard of care? Never was I kept updated. When I emailed, half of my emails were ignored. No realistic timeframe was given.

Now, it's been 4 weeks since the failed delivery. My phone should have been redelivered by now. If not, really Honor should deal with the problem with Royal Mail - but I should not have to be waiting - send me a replacement device so I'm not suffering due to an issue caused by yourselves originally!

Finally, whenever I email I get a delayed response which is generic with no meaning. I called and was told a manager would call me back - who never called me back.

I then get another generic email! Show some urgency and care! Show you know what you're doing!

It's absolutely disgraceful. Not only is there service horrendous but you have no hearts or sympathy either!

I'm demanding a replacement device ASAP and some compensation. I'm going away Thursday so everything needs to be fixed by then - I've waited too long and this is absolutely unacceptable.

And imagine, I try to complain on the website and it's always failing.

Disgusting.

Honestly, don't know where to start. Contacted them as I am still in warranty with my Honor Pad 10 and the Bluetooth keypad was faulty as one of the keys had broken quite early into using the device. I rang the London office up who advised me through a call to log it and they will look into it. Was advised to fill out a form and then an email was sent stating that a courier DPD was being sent with tracking number. For over 2 weeks DPD never arrived. So again had to ring the customer service number. Again they requested the courier to come and collect on two separate occasions waited in on both days nobody from DPD turned up. Customer service then got in contact with me by email to state they were in contact with the couriers and that they apologised for this that this wasn't collected. I responded over the weekend that I was unavailable as I was away. By this point I was apprehensive in even sending it out via DPD due to the messing around with collection and in the end I just purchased a new keyboard as I was not confident that it may arrive to Honor or come back to me when investigation would have completed. Such a failure on both Honor and DPD wouldn't recommend at all.

repair centre is just disgusting. Liars Liars Liars
I sent them keyboard with one falling button falling off.

They said it is not a warranty case. Ok, maybe, but I believe it is warranty case.
The only 1 button fallen off from the keyboard. They gave me the price for repair of this 1 button of £86. I can buy the same NEW keyboard for £25.

When I refused to repair with them they sent me back keyboard without "Ctrl" button. When I asked them about this button. They just said I did not send them this button. Liars Liars Liars

This repair centre is just disgusting.

I bought the Magic v6 and I am happy with it as it is a good product.
I asked the customer to give ke some promotion as I missed the offer which has finished, they responded nicely and gave me a voucher to use, the voucher didn't work and when I told them that the voucher doesn't work, they denied to reactivate it or send me anew one .
The customer service is the one that deserve one star.

The worst customer service I have ever experienced. I was promised a claim gift that was supposed to arrive within a maximum of 3 months. It has now been 4 months and I still haven't received anything.
I've tried to get this resolved, but the service has been extremely disappointing. Promises were made when I took out the contract, but they have not been fulfilled.
Based on my experience, I would not recommend this company. Be very careful and make sure you get everything they promise you in writing before signing a contract.

Like others,avoid,no wonder they arent a serious brand in eu and uk,something damages they dont fix or return,or say its something different was sent back to them,abit scammy to be honest,4 weeks later they havent sorted it useless

Purchased the Magic 8 pro on the 20th of August, called them on the 25th as it hadn't shipped, I was told sorry we will ship today if not the very latest tomorrow guess what it's still not shipped 6 days after payment 🙄 so much for next day delivery. Purchased many items from them in the past but this experience has left a bitter taste as when you need help they just fob you off, you have now lost a long time returning customer who did purchase a new phone and tablet yearly.

Today incident made me recalculate my opinion because of an honor charger my flat nearly got burnt
Don't buy their products they're unsafe and advice warranty with a phone doesn't cover the accessories for the 24 months warranty they claim
You'll only get 3 months for the plug and 6 months for the cable which tells me they know the quality of their products and wouldn't want nothing to do with it once they're sold
Don't fall for it thinking your making a good purchase
People stay safe and blessed
I hope my advice doesn't get ignored

placed an order on the basis of next day delivery, honor took the money and no sight of the delivery, now on next day+5, chased via website chat, was told order number was invalid, requested a cancellation to be told it was too late to cancel as order had shipped, questioned how this could be as my order number was invalid, human chat disappeared to be replaced by chat bot, who patronisingly explained how it knew how stressful a failed delivery could be. I would advise anyone considering a purchases from Honor to reconsider as they have no honor, scam site through incompetence or malice. avoid. going back to Samsung who can have the extra £500

Update.
on next day delivery +6 I took out a payment dispute with PayPal. it is now next day +14, PayPal upheld my case and refunded. in the 14 days since order Honor have not once initiated contact with me. they clearly do not care once you have placed an order.

I bought the Honor Magic 8 & it's the best day to day practal phone I've ever had or seen great value for money, battery lasts days & invincible thank you HONOR!

Awful customer service.

If you manage to get past their AI reply, fortunately I got to experience speaking to a customer support representative about a purchased product that isn't functioning properly. Their response...

'We also appreciate your feedback regarding the colour, fit, sound leakage and overall experience. We understand your concerns and apologise that the product has not met your expectations.'

No, lets try to fix this for you, or perhaps its broken. Just you paid for it and thats it, it's you problem now.

Honestly, a first class lesson in how not to treat customers. Good job Andrei.

If i could give less than 1star i would. From when US ban Huawei from having google sarvices i decide to go for Honor. Basically my entire house are using Honor products. Smartphone, smartwatch, headphones and earbuds. I went from several smartphones and smartwatchs models.. Everything fine till you need the customer service.
I bought a headphone for my daughter for Christmas, after a couple of months stopped working. I contacted the customer service for the warranty, was realy difficult to get send them back and it took ages for them to send a replacement. Even if the tracking number was showing they received the item, they was emailing me that i havent send the item back. Ok after ages i manage to solve the matter.
I bought for ny husband an Honor smartwatch and like a boundle a smartwatch. After around 6month the smartwatch wasn't charging anymore. Even after all night in charge was still at 33%. I decide to contact the customer service to use the warranty. And with this the hell started. I have explained them the situation and they agree to take the waych back and send a replacement in 14 days. That 14 days become more than 1 month to receive aftet an e-mail stated the watch i have send back is not an Honor watch. (i have informed them that i have changed the original strap because was giving me dermatitis). Basically they accused me to send back fake smartwatchs and try to make a fake claim. This is going over any imagination.
Customer servise is the worst that i ever seen in my 37 years. At this point i strongly don't recommend to buy anything from them because in case of faulty you will have to deal with the worst on the market. Even temu customer service is better.

Honor magic pro 7 Phones are good but they rip you off when it comes to repairs . This will be the last Chinese phone i purchase. £500-£600 for a new screen and back panel - I mean the phone on their site is £599 - and on top of that nobody sems to be able to repair them - Make it make sense

I'm going to be completely honest. Their products are great I mean I love the honor magic pad 2 top notch I prefer it to the iPad so can't complain about that at all. But what is terrible is the customer service my keyboard case doesn't fit properly it hasn't since I've got it and it broke the corners off getting it in and they wanted to charge me £124 to fix it. That's alot more than it's worth plus it should of been free as it's under warranty. It's there fault it doesn't even fit properly not mine.

I was a bit sceptical after I ordered the Honor 600 after reading the reviews on here but overall had a great experience. I've only given 4 stars as had to wait 10 days from ordering the phone as they had stock issues with the accessories that came with the phone (super fast charger, headphones, tablet & watch) When the phone etc turned up, they were all brand new and working perfectly, fantastic products. (some of the previous reviews said the phones were broken upon arrival) Customer service live chat was so helpful and would solve any question asked regarding eta of delivery (DPD delivery) They were professional and not rude like I've read on other review's
Overall I think Honor need a bit more credit as they are popular and the phones are fantastic, they most likely are trying to keep up with demand so stock may be an issue, especially with the added accessories they put in with the price of the phone.

Bought a Honor 600 Pro and works like butter. Must be one of the most value for money product I had ever bought. I am a Samsung S series user and bought this as a backup phone and not as my main phone. Does have a decent battery and camera. I got earbuds, a projector (although not of very use), headphone at £9.99, a charger as well. On the top of it, PayPal offer was like cherry on top. Loved it!

Been using the phone for nearly 2 months. No issues at all, apart from not able to increase the screen timeout time.

I bought the Honor magic pad 2 new and I received a second hand one, full of marks, stains, without any film screen protector , just a box and the tablet. They kept telling me is new device. I returned. Terrible experience with those scammers. Avoid!

Customer service were so full of rubbish, a really bad experierence.

If i could give this company negative stars out of minus 5 it would be minus 5, have to chase them for updates daily, they don't contact with Honor and Honor also don't contact them very much apparently

I was told by Honor if i was to send the device for 2nd time but 3rd diagnostic, 1st time i sent in the device SBE couldn't find a fault (SHOCK) i contacted Honor and then they were meant told SBE to run a 2nd lot of diagnostics, after 2nd lot of diagnostic still couldn't find anything (SHOCK, SURPRISED THEY KNOW WHERE THEY WORK) sent the device back with some dodgy screen protector, i told them and they wanted me send it back again (can't fit a screen protector properly but manufacturers trust them as a repair centre :(

Upon on receiving the device back yesterday after the 2nd time sending it in, they asked for a screenshot showing that it failed the battery test which is pre installed on the phone, GOD KNOWS WHY AS THEY COULDN'T HAVE USED IT WHEN THE DEVICE WAS *FIXED*, There diagnostic showed some battery issue and a issue with one of the screens (there wasn't no issue's with any screens as used the device daily and was always fully protected in a case)

The phone is Honor fold 5, Fully bought outright, if youre going to buy a phone outright use a credit card for extra protection

Where the hell is craig,got told upon booking the repair he would be here throughout the repair process, think i have spoken to him twice