Hippo Insurance Avis 

Hippo Insurance lies on their website and they state that they have 4.9 stars out of 5 on Trust pilot reviews and when I go to the official Trust pilot website I see that they have 2.0 stars. Hippo has the most deceitful customer service agents and management and will drop your policy like they did to me. I’ve never put in for a claim but that don’t matter they will still drop you and then lie to you as to why you were dropped. This company is a complete joke!

The customer service reps can do NOTHING for you. I have called multiple times trying to reach my agent with no response. I cannot get anyone to make changes to my policy or even call me back. The customer portal only allows you to view your current policy but you cannot make needed changes - at all. Even though I have my agent's name & number, I cannot reach him & nobody will call you back.

While on vacation our dog walker found a massive leak in the kitchen. A pipe had burst depositing water throughout the kitchen. We had the water turned off, called an emergency plumber and contacted Hippo to initiate a claim. First they didn't know if it was approved, then they said it was. They were supposed to get an adjuster out to look at it. The adjuster didn't call for a week. Then Hippo decided after seeing some photos the damage was from a "long term leak" and would not be covered. Then they called back a week later and wanted to do a "review of the claim" to see if 'maybe' they were wrong in their judgement. At this point, we had already signed with a contractor to do the repairs out of pocket. Then I got an email notification that my annual renewal policy was 'cancelled.' When I finally got the actual cancellation letter, it said we were being cancelled due to "unacceptable fire risk." There is a fire department less than a mile away. Down the hill from the house, on the backside and across the road, there is a lake. We had had insurance with them since 2018. Needless to say, I cancelled their adjuster visit. (The person never came out in the first place.) This company is a joke. Stay away from them for homeowner's insurance.

The initial process to get a quote was fairly easy compared to other insurers but they quoted me 27% more than my current insurer, and 30% more than another competitor.

When I inquired about simply changing the Dwelling coverage to match my existing one, I was advised to go through a "Self inspection process".

They sent me a text message and it took forever to completed the process (about 50 pictures to take of EVERYTHING in, outside and around your home), this was a nightmare.

Once this was completed, they announced me I would have to wait 7 business days (on average) for them to update the quote.

I ended signing up with another insurer.

My homeowners premium increased $600 this year!!! I tried to call for clarification but could not get through. I then sent an email. It's been 13 (count them thirteen) days and I still haven't heard back. I called again and was left on hold for over an hour when they offered to call me back and I wouldn't lose my place in line. 6 hours later I received a call and was told by a very rude customer service rep that there is nothing they can do because I have to pay for the risk Hippo takes for those who have made claims. Mind you I've NEVER had a claim! This is unacceptable. This is terrible service! This is totally a ripoff!

I’m very frustrated and disappointed with the way my claim Is being handled.

Apparently, I bought home insurance from Hippo 6 months ago. 3 weeks ago I had a property damage due to plumbing leakage. I submitted my claim to hippo.

At first they said , my insurance is underwritten by Topa even though I bought it from Hippo.

And Hippo said they are transferring my claim to Topa and Hippo customer service said adjuster named Peter from Topa should contact me in 48 hours. Even after 7 days there was no response from Topa. Then I contacted Hippo for Claims Concierge. They have assigned Deanna , she immediately responded within 24 hours I thought my claim is going to be fine. Now we are in 2nd week of my claim, she sent someone to estimate the damages at my property. The guy and Deanna both mentioned that Report should be ready in a week.

Now in 3rd week, I reached out to Hippo again. This time a customer support agent said they no longer my Claims . It’s Topa’s responsibility. I insisted on transferring my call to Deanna. Deanna broke the news that she is no longer the adjuster. It’s Topa’s responsibility for all California Claims before August 1st 2019. When I contacted Topa again about my claim status , they bounced back saying that it’s Hippo responsibility. contact them again. Hippo says they don’t have access to Topa system.

I’m really frustrated with both Hippo, Topa . It has been 3 weeks after my claim is submitted. Still no response from Topa. Hippo doesn’t take the care of their customers . Their claims concierge is a bogus so far. The reason I was given due to their contract I won’t recommend Hippo or Topa Insurance again