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Unit 1 High Street Mills, WF16 0DL, Heckmondwike, Royaume-Uni
4,0
11 avis
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A répondu à 100 % de ses avis négatifs
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Could not fault them at all, customer service so good I felt it warranted me coming to write a review. Bed is amazing, great quality, mechanics work really well for the tv. Had one small issue with the lid of the tv footboard, mentioned it to them and without argument they drive 4 hours here and back to replace that piece. Couldn’t recommend them enough
Réponse de Hnfuturebeds
Thanks so much for Ian Downward for your beautiful feedback
We absolutely love the bed, turned up well packaged. The tv lift is smooth and quiet. One tiny issue was rectified by the team no problem at all. Very happy with the first class service, and the quality of the bed, excellent value for money.
Réponse de Hnfuturebeds
Thanks so much for your feedback
Lovely tv bed extremely good quality and very good fast delivery would definitely recommend 👌
Réponse de Hnfuturebeds
Annette thanks so much for your feedback
AVOID THIS COMPANY.
I waited over 6 MONTHS to get MY money back after returning the item straight away with absolutely NO issues. They had no problem arranging collection, but when it came to refunding my money, it was excuse after excuse, being blanked, ignored, and constantly messed around.
This whole situation could have been resolved months ago if they had just been straightforward and honest. Instead, I was forced to involve my bank and spend countless hours chasing a refund that should have been issued without question.
The customer service has been absolutely disgusting. No communication, no accountability, and no respect for customers. I should never have had to fight this hard to get my own money back.
Do not waste your time or money buying from this company. I would never recommend them to anyone. ALSO known as BONANZA SLEEP LTD!
Even one star is generous.
Réponse de Hnfuturebeds
We are truly sorry to hear about your experience and accept full responsibility for the delays and lack of communication you faced. This is not the standard of service we aim to provide, and we understand why you are frustrated.
We have checked our records and confirm your return was collected as arranged. We regret that your refund was not processed promptly and that you were given conflicting explanations — this should never have happened.
We can confirm your refund has now been fully issued, and we have followed up with our finance and customer service teams to fix our internal processes so this does not happen again. We are reviewing how we handle returns and refunds to ensure faster resolution and clearer updates for all customers.
If you have any further concerns, please contact us directly with your order number, and we will respond immediately.
Excellent service from beginning to end seller even responded to my messages on a weekend.
The bed is excellent quality and we are very happy with the product couldn't ask for better
Réponse de Hnfuturebeds
Thanks so much for your beautiful feedback
Excellent quality bed, brilliant service and really friendly. Would definitely recommend.
Thank you
Réponse de Hnfuturebeds
Thanks for your beautiful review
This company has changed name from the bed heist to what it is today they are a scam bought a mattress from them complained first month no response not helpful at all be aware from these theifs.
Réponse de Hnfuturebeds
"Hi there, thanks for taking the time to leave a review. We’re surprised to see your feedback because we don’t have your details on file as a customer who purchased a bed from us. We take all comments seriously and would love to understand more about your experience—could you please get in touch with us directly at [your contact info] so we can chat? If there’s been a mix-up, we’d be happy to get it sorted. Looking forward to hearing from you."
Received delivery of my bed today.
the service I received from this company was outstanding.
The two guys who delivered my bed were very helpful & professional.
I can't fault them in any way.
thankyou.
Réponse de Hnfuturebeds
Thank you for your great review!
Dear Customer,
Thank you so much for your kind feedback. We’re really happy you enjoyed our service. Your support means a lot and helps us do better. Hope to see you again soon!
Best regards,
[H&N Future Beds]
Honestly the bed is perfect I’m in love! The quality is spot on I love the colour it’s even better in person! It was easy to build and sturdy! The delivery guy was very helpful, he brought it through into the house for me 🙂 overall I’m super happy and would definitely recommend to friends and family 👍 thank you!
Réponse de Hnfuturebeds
Thank you for your great review!
Dear Customer,
Thank you so much for your kind feedback. We’re really happy you enjoyed our service. Your support means a lot and helps us do better. Hope to see you again soon!
Best regards,
[H&N Future Beds]
Delivery and communication to ensure customer satisfaction has been positive and reassuring.
Réponse de Hnfuturebeds
Thank you for your great review!
Dear Customer,
Thank you so much for your kind feedback. We’re really happy you enjoyed our service. Your support means a lot and helps us do better. Hope to see you again soon!
Best regards,
[H&N Future Beds]
Réponse de Hnfuturebeds
Thank you for your great review!
Dear Customer,
Thank you so much for your kind feedback. We’re really happy you enjoyed our service. Your support means a lot and helps us do better. Hope to see you again soon!
Best regards,
[H&N Future Beds]
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