Hnghairconcept Avis 

I booked in for a color treatment on my below chest long hair, going from light brown to a darker shade. The entire experience was shockingly unprofessional, unpleasant, and insulting.

From the moment I sat down, the person spent nearly half an hour lecturing me with a hostile attitude. No other hairdresser has ever felt the need to aggressively defend themselves before even starting the service. The technician were loud, confrontational, and rude the moment I questioned her incorrect assumptions about my hair history.

Luckily i have my husband as witness for the whole period. He was forced to sit next to me during the consultation, after the technician raised her voice at me within the first five minutes.

During the long hair hour consultation, the hairstylist spoke to me with a condescending and aggressive attitude, as if I knew nothing and she knew everything simply because she was “the professional.” When I told her very clearly that my hair had never been bleached, she repeatedly insisted—demanding, forcing—me to “admit” it had been bleached, because in her opinion it “looked like it must have been.” This was not only incorrect, but extremely disrespectful.

She also said to me, verbatim: “I don’t know what color it will turn out,” as justification for why she couldn’t give me a proper consultation—blaming it on the fact that I have naturally Asian hair. I have had my hair colored by professionals around the world, last time in Haco London in October. Yet never in my life have I been treated with such arrogance, hostility, and lack of basic respect. All I requested is darker my nature long straight hair.

In the middle of the appointment, the technician clearly realised how out of line her behaviour was. She repeatedly came over to apologise. I chose not to escalate the situation further because there were other customers in the shop. I held myself together until leaving, but the experience was so unpleasant that my husband and I had to cancel our dinner plans. I was freezing cold and unwell after sitting for hours with wet hair in a cold shop. Despite all this, she still attempted to upsell hair-care products at the end. This felt completely inappropriate given the poor service I had just received.

More shocking is after I write an authentic review, the technician tried to shift the blame for her own rude behaviour and disastrous work onto my natural hair? What does my original hair have to do with the offensive attitude the shop displayed or the damage the technician caused?

I deeply wish I could read a honest and genuine review when I do my research before booking. For this reason I stand for my true experience at this HNG salon.

I’m writing this because I was there for this appointment from start to finish, and I still can’t quite believe how bad it was handled. I actually made this account just to share what happened.
My wife and I were visiting Copenhagen. She booked here to do something very simple, to make her (asian) hair a bit darker again after summer. Her hair was in good condition. We didn’t come in for a transformation or asking for anything complicated. The ask was basically to make dark hair, a touch darker.

At first, I was sitting by the window on the other side of the salon, working on my phone. I only got up because I suddenly heard the hairdresser raise her voice and speak in a condescending tone at my wife. This was within the first few minutes of what the salon now calls a “consultation”. Nothing like this has ever happened to us with any salon or service professional.

Instead of a calm conversation, it turned into my wife being talked over and corrected on the history of her own hair. Having lived with my wife for many years (needless to say) I know she keeps her hair close to her natural color. So it was jarring to hear a hairdresser repeatedly insist that her dark hair had been bleached, even though she has never bleached it. Every time she tried to explain what had been done before, the hairdresser cut her off and told her she “didn’t know what she was talking about”. When my wife tried to clarify, she was repeatedly shut down, with the hairdresser insisting she was right “because she does this for a living”.

The tone overall felt aggressive, confrontational, defensive, and dismissive all at once. There were no curiosity, no listening, no “let me understand what you want”. Just a long lecture about how my wife was wrong about her own hair.

I could see the change in my wife’s face. At first she was relaxed and excited, then she went quiet and uncomfortable. This is someone who is usually very calm and polite. To see her treated like that so quickly felt awful.

Looking back, that was the moment we should have walked out.

The salon’s response later described this as a “thorough consultation.” From where I was sitting, it did not feel thorough. It felt like a one-sided monologue. There was no attempt to meet her halfway and no effort to build trust. Just 20 minutes of being told she was wrong. Imagine yourselves, coming to this salon to be treated this way. It really ruined our day.

Unfortunately, the problems didn’t end with the attitude.

After the appointment, her hair began to behave in ways we had never seen before. For days, hair dye residue kept coming out, staining towels, bedding, and even furniture. Her hair which had been in good condition before, started to lose its shape and became rough, frizzy, and dry. Over the following weeks, we kept finding hair all over the apartment in a way that had never happened before this visit. On top of what we paid for the appointment, we then had to spend more money on products just to try to repair the damage.

I was surprised by the salon’s public response to my wife’s review, as I watched how my wife was spoken to and how she walked out feeling belittled, sad, and worried about her hair.
If you are reading this and trying to decide whether to book an appointment here, all I can do is share our experience as honestly as possible. Our request was incredibly simple, and our expectations even simpler. You expect to be listened to, treated with respect, and to leave with healthy hair.

Instead, we walked away with damaged hair, extra costs, and a very uncomfortable memory of how my wife was treated the entire time she was in that chair. I wish someone had written a review like this before we booked.

The salon had every chance to listen and take responsibility. But they chose not to. Sometimes an apology is the bare minimum, and even that seems too much to ask.

Jeg havde en rigtig god oplevelse hos Nicoline. Hun tog sig god tid, lyttede til mine ønsker og leverede et resultat, jeg er SÅ glad for. Stemningen var hyggelig, og jeg følte mig tryg hele vejen igennem. Kan varmt anbefales!

Jeg har brugt Hang som frisør mange gange henover årene og det har altid været fantastisk service. Med HNG Hair Concept kan man mærke at Hang og resten af teamet virkelig har kunne udfolde sig. Hvis du bor i eller omkring København er det uden tvivl her du bør blive klippet!

Virkelig en god frisør som kan anbefales! Rigtig god og personlig service. Mit hår er både pænt i farve og klipningen gjorde noget virkelig godt. Jeg kommer med glæde igen.

Jeg er blevet klippet og farvet hos Hang i mange år efterhånden, og er altid meget tilfreds med resultatet. Hun giver en professionel og smilende behandling, og er altid klar med et godt råd til farven. Kan kun varmt anbefale hende som frisør!

Hang er enormt passioneret, ærlig, autentisk og nærværende. Super professionel, med styr på farver, produkter og alt, der handler om hår. Hun har en fantastisk viden om både hår og self-care, som virkelig er guld værd - ikke kun hos frisøren, men også til plejen derhjemme. Jeg kommer helt sikkert tilbage, og jeg har allerede anbefalet hende til mange venner.

Jeg har haft en virkelig god oplevelse hos hang. Hun er super sød, imødekommende og utrolig professionel. Man føler sig altid velkommen og hun er virkelig dygtig til sit arbejde. Jeg går altid derfra glad og tilfreds !kan varmt anbefales!

Highly recommend. Incredible! Both in terms of skills and service. I haven't been able to find someone in Denmark that can cut and style Asian hair exactly as I want until now. Hang is not only extremely skilled, but she makes sure every person walks out of her salon 100% happy. When I was there, there were clients from different backgrounds and with different hair textures, so I know they can handle it all. I will be back for sure.

Jeg har fundet min “forevig-frisør”!
Jeg skriver aldrig rigtig anmeldelser, men i dag blev jeg altså nød til det.
Jeg er enormt kræsen, når det gælder frisører, og har derfor været igennem 6-8 frisører, hvor jeg ikke er endt med at vende tilbage. Jeg havde desværre valgt at farve mit hår med mørkebrun hjemmefarve, og fortrød, så jeg bestilte en tid hos HNG til balayage.
Jessica lavede mit hår, og er enormt lyttende og god til sit arbejde!
Har aldrig haft den hjemlige følelse hos en frisør, men her følte jeg mig tryg.
Der er alt fra lækker kakao til latte, som jeg sad og nød, mens jeg ventede.
Det tog overraskende ikke særlig længe med mit tykke og lange hår, da de bruger let varme ved afblegning.
Jeg gik der fra med sundt og velplejet hår, trods at jeg har givet mit hår nogle tæsk gennem årene❣️😂

Hos HNG bliver jeg altid kun mødt med varme og dygtighed. Nu har jeg gået hos Hang i snart to år og jeg er ikke blevet skuffet. Hun vil hendes kunder deres bedste og derfor går man ikke ud af døren uden at være kun glad for sit hår.

Om det er naturligt eller en stor ændring du ønsker, vil jeg altid kunne anbefale HNG

Jeg har haft Hang som min frisør i nogle år efterhånden, og går altid ud derfra med et stort smil på læben. Ikke nok med at hun er utrolig dygtig og passioneret, så bliver man også modtaget med en varm velkomst. Man føler sig altid i trygge hænder i hendes hyggelige salon!

Hang er seriøst den sødeste!
Så rar og snaksalig og yder den bedste service!
Både med snacks og drikke!
Kommer til hver en tid igen😍

Hang er en fantastisk frisør! Hun er så god til sit arbejde og man føler sig altid godt behandlet i salonen. Hun er virkelig god til det tykke, asiatiske hår, som hun formår at give den flotteste makeover.

Nu har jeg endelig fundet min faste frisør til greyblending :-)
Jeg er asiat med sort hår og er nået en alder, hvor der er kommet mange grå hår, der fremstår meget tydelige i det sorte hår. Indenfor de sidste 2 år har jeg prøvet at få de grå hår kamufleret naturligt ind i mit sorte hår, men det er ikke rigtig lykkedes med et godt resultat - indtil nu. Hang har fået blended mine grå hår naturligt ind i hårfarven, uden at det ser unaturligt eller kunstigt ud. Da mit hår er farvet fra start, så er greyblending en proces, med flere salon besøg i vente. Ind i mellem besøgene er kamoufleringen så god, at håret kan vokse, uden at det ser forfærdeligt ud. Jeg er så glad, resultatet er både rigtig flot efter hvert besøg og bliver flottere.
Salonen er hyggelig og det er altid en fornøjelse og afslappende oplevelse at komme på besøg og blive forkælet i et par timer.
Jeg kan derfor kun anbefale Hang - hun er en meget dedikeret og dygtig frisør og finder den bedste løsning for dig ud fra dine ønsker. Hang vil ALDRIG sende dig afsted med hår, hun ikke selv er tilfreds med.
De varmeste anbefalinger herfra,
fra den ene Han til den anden Hang.

Hang er en utrolig dygtig og professionel frisør med en fantastisk sans for både klip og farve af især asiatisk hår, så resultatet passer perfekt til ens personlige stil. Hun er varm, imødekommende og lynskarp til at forstå, hvad man ønsker og tilpasse det præcis efter ens behov. Jeg har fået den smukkeste balayage og en frisk klipning, der gør mig klar til efteråret. Glæder mig til at komme forbi igen snart❤️ Hun får en kæmpe anbefaling herfra!

Jeg har gået hos Hang i mange år og jeg mener at hun er Frederiksbergs bedste frisør. Utrolig sød og flot salon. Så har hun forresten byens bedste kaffe. Vi ses snart igen☺️

Så god til colour correcting. Virkelig venlig og professionel

Hang is such an amazing hairdresser. I have found her through my sister and have already been twice at the HNG Hair Concept. First time I got a haircut and second time I got higlights + toning/glossing. I can say that Hang is very knowledgeable and she quickly found a solution to my problem. She is super sweet and is always so positive and kind. I am so happy I have found Hang and can highly recommend to others!

Jeg fik lavet mit hår hos Hang tilbage i februar, og det ser stadig fantastisk ud – præcis som den dag, jeg gik ud fra salonen. Hang er utrolig dygtig og professionel, og jeg kan varmt anbefale hende til alle, der ønsker et flot og holdbart resultat.❤️