Hokage Store Avis 

65
•
TrustScore 2 sur 5

2,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Received the order with the package incredibly damaged and poorly wrapped. The figure inside was similarly damaged, but beyond that, was so obviously cheaply made it's almost a joke. Missing items,... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

No Jacket, No costume and 2 packages came in with 2 items missing in both packages. 4 unanswered items and 2 packages (over 2 weeks later) tracking still saying it's on a plane from China to Ameri... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I ordered from this store three weeks ago and was charged instantly however I haven't received any tracking information and when I try to look up my order on their site there's no info or record of th... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The sweatshirt is great! Everything was easy to use and understand. My only issue was almost anytime I clicked review photos (so I could view actual people wearing the item), the photo would close imm... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements
  2. aussi dans
  3. Maché en ligne

Informations provenant de diverses sources externes

Best shop of Naruto merch! AOT, One Piece, Fairy Tail and other cool anime stuff. Free shipping worldwide.


Coordonnées de contact

2,1

Bas

TrustScore 2 sur 5

65 avis

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4 étoiles
3 étoiles
2 étoiles
1 étoile

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Tous les avis

(65)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

NO working customer service number

NO working customer service number. NO tracking number.
Been waiting over 3 weeks for my package

24 octobre 2018
Avis spontané
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Réponse de Hokage Store

Hello! Thank you for the review! Our support manager has sent you the email with your tracking number on the 16th of October. Please check your inbox or spam folder. You can track your order on our website here: https://hokagestore.com/track-your-order/. We've checked your order and it was delivered on the 24th of October. Please contact your local post office using your tracking number: LY817369600CN. Kindly let us know if you have any questions or if there's any way we can be of help.

Noté 5 sur 5 étoiles

My product came within 2.5 weeks (much…

My product came within 2.5 weeks (much earlier than I had anticipated) and I was completely satisfied with my Uchiha Sasuke cosplay costume! It was exactly as advertised. I've also never experienced customer service as exemplary and instantaneous as Hokage Store. As a customer who constantly likes to be updated on her orders, I really appreciated that a support manager responded fast to all of my questions. Thank you so much!! I give the customer service and quality of the product 5 stars. And I will definitely be making a purchase on this site in the future! :)

10 octobre 2018
Avis spontané
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Réponse de Hokage Store

Hello! Thank you for the review. It is very important for us. We are always happy to help you!

Noté 4 sur 5 étoiles

I just received a backpack and some…

I just received a backpack and some clothes from attack on titan and they are amazing! Although it took some time to arrive but once I got I was really happy with the products.

10 octobre 2018
Avis spontané
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Réponse de Hokage Store

Hello! Thank you for the review. It is very important for us. We are always happy to help you!

Noté 1 sur 5 étoiles

Terrible website

Terrible website, it is a scam. They're phone numbers lead to nowhere. They have yet to respond to my emails because they are sending me the completely wrong product. THEY ARE A SCAM!!!

2 octobre 2018
Avis spontané
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Réponse de Hokage Store

Hello! Thank you for the review! We are really sorry for the caused inconvenience! Unfortunately, we have some problems with our phone number. Now we are solving this problem. Can you please send us your email address that was used while ordering to support@hokagestore.com? We will check your order and update its status as soon as possible.

Noté 5 sur 5 étoiles

It’s sooo beautiful!

Just received my Naruto glowing backpack. It’s sooo beautiful! Spacious and high quality backpack. All zips are working, no outstanding threads. I received it in 3 weeks. Tracking was available and working. Thank you guys!

18 septembre 2018
Avis spontané
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Réponse de Hokage Store

Hello! Thank you for the review. It is very important for us. We are always happy to help you!

Noté 1 sur 5 étoiles

Bought a bomber jacket on…

Bought a bomber jacket on hokagestore.com. I ordered a thick instead of thin jacket. It took me a month and a half to get the merch. A week after purchasing I haven't recieved a tracking number. I had to contact them and they gave me a tracking number. For 5 days the tracking number had no status. I contacted them again they told me due to free shipping there is no tracking. Eventually recieved the bomber jacket and I can tell you the material is cheap the naruto logo on the back wears off it's like a cheap sticker. You can buy the bomber jacket yourself off of amazon for $30 and get the logo imprinted yourself at the mall for maybe $20.

16 septembre 2018
Avis spontané
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Réponse de Hokage Store

Hello! Thank you for the review! We are really sorry for the caused inconvenience! According to our Shipping and Delivery Policy (https://hokagestore.com/shipping-delivery/) sometimes due to free shipping tracking is not available. We guarantee our customers a refund or a reshipment if they do not receive the product within the guaranteed time (45 business days not including 2-5 day processing). Also, if you don't enjoy the quality of the product you've received, we can issue you a partial refund. Just contact us on support@hokagestore.com.

Noté 1 sur 5 étoiles

This people are scammers don't buy they…

This people are scammers don't buy they using fake phone numbers and charge for stuff right away but never send tracking numbers.

27 août 2018
Avis spontané
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Réponse de Hokage Store

Hello! Thank you for the review! We are really sorry for the caused inconvenience! Please send us your order number or email that was used while ordering to support@hokagestore.com or here. We will check your order and update the information as soon as possible.

Noté 5 sur 5 étoiles

Helped me a lot

I ordered a sweatshirt for the first time in this store. But it occured that I accidentally misspelled my home address. I was so worried about it but thanks to Hokage Store support manager everything was figured out very fast. I got my sweatshirt and really happy about it! Thanks again for your help and support!

8 avril 2018
Avis spontané
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Réponse de Hokage Store

Hello! Thank you for the review. It is very important for us. We are always happy to help you!

Noté 5 sur 5 étoiles

Loyal customer

As an anime addict I love Hokage store very much. Only here I can find unique anime related things. That’s very convenient because everything is in one place. Also I really appreciate free shipping.

7 avril 2018
Avis spontané
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Réponse de Hokage Store

Hello! Thank you for the review. It is very important for us. We are always happy to help you!

Noté 5 sur 5 étoiles

One of my trusted stores

I order a lot of goods and this store is one of my favorite. Free shipping and fast delivery, high quality goods for every anime addicted. I recommended hokagestore to all my friends. Thank you!

6 avril 2018
Avis spontané
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Réponse de Hokage Store

Hello! Thank you for the review. It is very important for us. We are always happy to help you!

Noté 5 sur 5 étoiles

Happy customer

I ordered naruto jacket in this store. and you know, i'm really surprised, because it is very good quality! print is well made, lines are even, strips do not stick out, there is no smell also. delivered to canada within 2 weeks. price fully corresponds to the quality!.many thanks to hokagestore!

3 avril 2018
Avis spontané
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Réponse de Hokage Store

Hello! Thank you for the review. It is very important for us. We are always happy to help you!

Noté 1 sur 5 étoiles

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY! Ordered a naruto headband last November 30 2017 and the parcel never came to my address. Ive kept asking them a refund for my lost item but they never respond to my messages! Its been 45 days already since the day I ordered from their company and I never receive any tracking information. Its very dissapointing.

14 janvier 2018
Avis spontané
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Réponse de Hokage Store

Hello, Ashley! Thank you for the review. We are really sorry for the caused inconvenience! Your order was lost. We are working on the quality of our service and do our best to make the customers happy.

Noté 1 sur 5 étoiles

I ordered from this store three weeks …

I ordered from this store three weeks ago and was charged instantly however I haven't received any tracking information and when I try to look up my order on their site there's no info or record of the # they gave me. I've emailed them twice and sent their fb messenger a message and haven't gotten any response. I basically waisted my $.

22 décembre 2017
Avis spontané
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Réponse de Hokage Store

Hello, Sundra! Thank you for the review. We are really sorry for the caused inconvenience! We are working on the quality of our service and do our best to make the customers happy.

Noté 1 sur 5 étoiles

Do not trust

No Jacket, No costume and 2 packages came in with 2 items missing in both packages. 4 unanswered items and 2 packages (over 2 weeks later) tracking still saying it's on a plane from China to America... No plane flies for 2 weeks straight.

I feel like this site scams you for anything that isn't cheaply hand-made for $1 while they sell it for $20 and than ignores you when your expensive items aren't shipped or lost or not received.

I purchase a lot online and this is one site I will never go back to.

31 octobre 2017
Avis spontané
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Réponse de Hokage Store

Hello, Derek! Thank you for the review. We are really sorry for the caused inconvenience! Our products are made of high-quality material and we must assure you that the price corresponds to the quality of the goods. We do our best to make the customers happy and are working on service quality.

Noté 1 sur 5 étoiles

Never shipped my order

I ordered 2 costumes, total order was $80. After 2 weeks and I had still not gotten any shipping notifications, I tried to contact them to ask about it. I got the order confirmation email and they damn sure charged me for it. But I can't get a reply to my emails or online submissions. I've found two different phone numbers for them, 1 on hokagestore.com and the other on the FB page. Neither number works.

9 octobre 2017
Avis spontané
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Réponse de Hokage Store

Hello, Glenn! Thank you for the review. We are really sorry for the caused inconvenience! We get a lot of calls, so sometimes an answering machine answers the phone. We process and respond to all voice messages. For a faster response, please write us on e-mail support@hokagestore.com.

Noté 5 sur 5 étoiles

Good shop

Very good online shop. I'm happy with the order. My children like comics but there are no good posters in our city so we decided to order on HokageStore. About 2 weeks and we received our order. Recommend!

8 février 2017
Avis spontané
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Réponse de Hokage Store

Hello, Roman! Thank you for the review. It is very important for us. We are always happy to help you!

Noté 5 sur 5 étoiles

I recommend this online shop

I ordered a school bag for my son on this site. He likes Naturo I think he'll be glad.

24 janvier 2017
Avis spontané
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Réponse de Hokage Store

Hello! Thank you for the review. It is very important for us. We are always happy to help you!

Noté 5 sur 5 étoiles

Super cool webstore

Hokage Store thanks for t-shirts. I'm addicted to Naturo and was happy to receive my order less then in 2 weeks. Now I want to buy presents to my friends.

20 janvier 2017
Avis spontané
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Réponse de Hokage Store

Hello, Diana! Thank you for the review. It is very important for us. We are always happy to help you!

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