Holan Avis 4

I unfortunately did not check trust pilot before ordering my part and I now see that the main complaint about them is precisely what I am now experiencing, i.e. payment followed by nearly 4 weeks of complete silence despite repeated emails to them in English and Polish. I will also be undertaking legal measures for the return of my money and the waste of time and effort.

Ordered a headlight protector 11 days ago (17/10/2025) payment accepted, but no acknowledgment or replies to messages. I paid 24.90 euros for DHL delivery so would expect delivery by now ……. Especially when I can order an item from China and receive it within 5 days!!! I’ll update this review as time goes on ….. and on…..and on
Well it’s now 7th December….apparently the headlight protector was posted 5 days ago, so that’s six weeks to post …. We shall see?

It’s now 16th December, 2 months after ordering, still nothing and no communication

22/12/2015
Still nothing and no reply when I asked for a refund…..don’t order as you won’t receive anything.

Foolishly I ordered again from Holan.
I placed an order on their website on 12th August, got acknowledgment of payment and not one word since. This is exactly what happened the last time, 4 years ago but unfortunately I forgot. That time I eventually got my goods after 3 months and numerous calls and emails.
This time I can live without the part so will raise a case with credit card company.

Never deal with Holan.

::: EDIT - finally delivered :::

I tried to find out as much as I could about Holan before ordering a part for my R ninet, but could really only find negative reviews - late delivery, poor comms…

I thought I’ve give them a chance, so I took a punt on a small order anyway (a relocation bracket for my R nineT’s rear indicators - where the postage was actually more than the part!) - sadly I have found the negative stories to be accurate.

After ordering I waited a week for a dispatch notice. None came, so I chased - took several emails and Facebook Messenger messages, but eventually they told me it had shipped, on 11th June, but provided no tracking.

As of Friday 27th June it hadn’t arrived. It’s taken several more emails and messages (including requests for tracking numbers that were ignored) with little to no reply until yesterday I finally got a message with a tracking number… after a rather terse message from myself to as what the heck was going on!

They told me on 11th June it had shipped. The tracking I eventually got yesterday shows that it was not even received by the postage company until 25th June (2 weeks later).

As of 29th June, I’d still not received my order and their communication is virtually non-existent - when they do bother to reply, it’s short, unapologetic and ultimately unhelpful. So initially, 1 star. I might raise it to 2 if I ever actually receive my order, but would NEVER order from them again.

I feel sorry for anyone who has spent more money with them.

:: EDIT ::
My order was finally delivered yesterday (July 10th) - unreasonably slow and continual chasing for comms has made for a very poor experience. Excuses were given about 'Brexit' but I've ordered other things from the EU without such delays. Due to the lateness of delivery and poor communication (when it finally came) means I wouldn't use them again.