Saga Holidays Avis 

I booked a Nile Cruise yesterday. I was having difficulty trying to do this online so decided to call Customer Services. Annette guided me through the whole process. She explained everything in detail professionally and courteously.
I was left feeling very confident and now looking forward greatly to the holiday.

I have just booked my holiday to Lake Garda next year in September with an assistant called Clive Develin, he was so helpful with all the information he provided he answered severell of the queries I asked and nothing was too much trouble, I am looking forward to my future holiday.

managed to talk direct . and booked over the phone.
very helpful assistant

Very efficient booking process all conducted via our mobile phone . Clear and friendly communication .

After several attempts at trying to book a holiday to Europe and one to Ireland, all of which were not only booked out, but Saga would not insure me for health reasons. However, I persisted, found alternative insurance cover and finally booked a hotel stay in Malta. All the staff were very sympathetic and helpful throughout, particularly Graham who made the final booking, Saga, here I come for the third time round with you!

One of your newer female representatives, Harries, talked very knowledgeably when booking my Magic of the Nile cruise and was extremely helpful and courteous.
Good job done!
Victoria your insurance rep (I think) super too , helpful
patient and good humoured. Another job well done!

As usual the booking process was so easy with your holiday assistant

This morning I paid the deposit due on my holiday. It was a very straightforward process much helped by the very friendly and efficient member of staff who called me up. I am looking forward to going on another Saga holiday

Lisa made the booking process so easy she was very helpful and I really enjoyed having a quick chat with her Thank you Lisa

Anne Louise was very patient and answered all our questions fully. She was very helpful and sorted everything out for us in a timely manner.
A very good telephone service.

Very helpful and informative on the holiday booked and information related to our requests.
Long standing customers of Saga and have never experienced a poor holiday. All representatives very helpful.

Pushing staff at Vienna Airport
Despite others queuing over an hour before the desks opened, a member of Saga staff pushed to the front and waved a 'SAGA' stick around insisting they were checked in first. They took over the regular and business class desk- pushing back business class passengers and families with young children who had arrived and been queuing before them.
Disgusting behaviour, even the check in staff insisted that it stopped and made them stick to one check in desk.

Melissa was extremely helpful in guiding us through the booking process. She was very polite, patient and courteous in dealing with our questions.

I had a good phone conversation Saturday 24th July 26 with Amanda about footsteps of livingstone tour...its my top dream to see animals in their natural habitat. Amanda was brilliant fully knowledgeable and reassuring.
Ive only started travelling alone last year it was with a local company so was quite easy.
However being a worldwide tour on my own is a different experience and naturally im anxious but she was 100% reassuring.
I was due for a call back today but it didnt happen so i called your office and spoke to Melissa who was equally professional. With Melissa i confirmed holiday and paid deposit and now await my trip.
Your company has two great staff here a credit.
Only reason i knocked one star off was because of the call back...no big issue though it happens.
So far so good please continue to make my holiday enjoyed and stress free.

Today I booked a holiday for September next year. The agent I spoke to was Michaela and she couldn’t have been more helpful, professional and friendly. Thank you.

Treated appallingly when we tried to book a river cruise. We were asked if we could manage the steps on the ship which we can , we have been on lots of river cruises and are well aware of what is involved and also of our limitations. When we said we needed assistance at the airport our booking was refused and we were told we had to book an ocean cruise instead, which we did not want. We will never look at saga again.

I was able to book my holiday with ease. Certain things were pointed out to me and any question was fully answered. The representative was pleasant and efficient

Brilliant experience with rebooking our holiday. We were due to travel to Molveno on a walking holiday in September. Unfortunately my husband has ruptured his achilles tendon. We were originally advised by the hospital he would be able to travel and walk but have now been told he won't be able to walk. The member of staff was really helpful and we have been allowed to roll our holiday forward to next year when my husband will be fully recovered and able to participate in the walks.

Booked a hotel holiday today in Italy for next June after carrying out a lot of research ourselves. We had a few questions so called the SAGA Number. The questions were answered and the lady made some suggestions that were helpful. So rather than book online we completed the booking easily over the phone. Very easy very professional

Happily booked our 2nd Saga cruise 11 months on from the first with the attitude of 'you get what you pay for' and that the inclusions were well worth the extra cost. Sadly this has not been the case and on our return we shall not be cruising with Saga again. The price point has risen dramatically but the experience has diminished. Let me explain our reasoning.

Our first cruise was on the Spirit of Adventure June 2025 to Portugal and the Mediterranean we were driven door to port by a lovely driver in a upmarket saloon car with water and boiled sweets supplied. We were constantly asked if we wanted a comfort break or the air conditioning altered. The return journey was equally as good.
The cruise was lovely with friendly attentive staff and a good selection of well cooked meals. The entertainment whilst not all to our taste was varied and the bar staff attentive. The cabin was cleaned twice daily by a very attentive steward and visible cleaning teams were in the corridors and public areas. Fruit was supplied in the cabin and the attention to detail was faultless. The pools and public toilets were immaculate. The Captain and crew were visible daily and happy to mingle and chat. Selected wines at dinner were in abundance and of a high standard, food quality was excellent.

This cruise in July 2026 was on the Spirit of Discovery visiting UK ports, the weather was beautiful and the sea state very calm. The journey down was comfortable in a Titan/Saga minibus but no water was supplied.

It was obvious on boarding that there was a gastric bug problem as we were all funnelled and supervised to wash hands immediately. There were several rooms marked with a cross to indicate an illness in that cabin.
There appeared to be less staff trying to do more work but they all offered a bright welcome and a cheery smile.
Our cabin attendant worked hard but he appeared to be working alone and doing a 12 hour plus day, often the cabin was not cleaned before lunch. There was no fruit supplied or offered and no evidence of public area cleaning.
The waiting staff and teams appeared to have more tables to attend to and there was often a lengthy wait for bar or table service and attention to detail lacked (wine not topped up etc). The wine selection was scantly offered and appeared cheaper quality. The offered bread basket contained slices of french stick or sliced bread not speciality breads as was written on the menu. Vegetables were either raw or cooked to mush and steak ordered 'medium/ well' was served almost raw but the waiter never returned to check on 'how the meal was' On two occasions at the alfresco grill food was returned as it was either under cooked (fish) or not what was ordered. The buffet grill was served to you (probably due to the gastric outbreak)

The entertainment was on at 21:30 or 22:00 and very lack lustre. Some of the rehearsals in the main Britannia lounge between 18:00 - 20:00 lasted longer than the show!
The 'wellness pool' area had a floor that was very slippery underfoot and the pool had detritus (skin etc) floating we only used it once!

The home bound journey took twice the length of time due to motorway accidents. The vehicle was an airport style mini bus with knee to knee cramped seating and we all had to sit 'side saddle' to avoid touching, leaving no room for movement. It turned out that the other couple sharing had been cabin bound for 5 days due to the gastric incident/illness this meant we spent over 5 hours in a vehicle with no air conditioning, cramped and uncomfortable seating and sharing the air of a couple who had been quite ill. The driver however did offer a comfort break and water.

This cruise was not value for money and this experience has sealed the fate of any further Saga ocean cruises for us.