Liebherr Home Appliances Great Britain  Avis 

Dear Liebherr, I would like you to use the useless and totally impractical fridge/freezer we have recently bought. We have always bought Liebherr but never again until you go back to quality. First, the door is not ergonomically designed. A right handed person does not reach and put their hand backwards to open a door! The top seal of the freezer gathers far more crumbs than the old one as there is no protective shelf anymore. The absence of a bottom bottle holder is a huge mistake and you have made the top bottle holders unuseable as they awkward to access and have no depth. Then there is the flimsy divider in the door which is already bending and things fall behind it. The fridge has a lump at the top back which gets in the way and a similar one on the ceiling which also gets in the way. The appliance seems to have gained depth instead of width and now I have to scramble for things at the back and I am forever rearranging everything to fit. One vegetable drawer instead of two means that the drawer is heavy and things can not be separated. I don't want my fruit with my potatoes! The drawer front is flimsy and is going to break really easily. There are not enough glass shelf supports so I can not adjust things how I want. I would like a smaller top section just for bottles but this is not possible. There is no display of temperature on the outside. The flashing lights and noise when you are having to spend excessive time rummaging in the appliance (owing to your ergonomically poor design) are annoying. Nothing seems to fit in the freezer drawers anymore - again because you have hardly any depth. To put a big hole at the back of a freezer drawer when you have to tilt it to get it out or pull it forward (what a ridiculous idea) means that all the food items at the top fall out of the back every time this is attempted. And there is a gap at the back of the glass shelves which means that thin items disappear down it - are you really this mean so as not to supply a complete shelf?! The bottom drawer also has a big lump and a slanting shelf at the back - this is not useable space. I take issue with you calculations of storage as no matter how I tried, when the new one arrived, I could not get all my food into it, which I had just taken out of the old one - supposedly the same size. Then we come to the fact that it is noisier and every time the motor starts I think there is traffic outside on the road. Everything is much wetter and nothing is keeping the same as the old appliance - the food is going mouldy. And there we have it, all done as a cost saving exercise I am sure, when you are supposed to be a premium brand - I am sure I will come back to post some more failings but having taken the trouble to give all this feedback I would like a reply. I could not find the page to report a product on your website!

I had my last Liebherr fridge freezer for almost 20 years and I thought it was time for an upgrade.
I emailed Liebherr Ireland asking them for advice and they suggested the Liebherr Model No: ICBNCI-5153. I bought it and it was prefect. The Bio Fresh part is really good. Then I noticed that the temperature was a bit high so I emailed them.
It turned to just be a small fluctuation while defrosting. However the prompt service from the service dept. really impressed me.
I would definitely recommend them for household appliances.

I like the size and layout of this fridge (K2340), it seems a bit bigger and more accessible than under the counter fridges. Quieter than my very old fridge when its running, I still have to get used to the different sound, my ears were accustomed to chugging and rumbling:) I also have to get used to todays prices, maybe it will last as long as my old one (18 years); then I'll give it 5 stars.

Could not find spare parts for my fridge online suppliers. Contacted Liebherr and through both email and WhatsApp they helped me find just what I needed, all order .. Monae was super efficient, fast & friendly.

We bought a Liebherr 50/50 fridge freezer to replace an AEG model. It is of very good build quality. The ice maker in the freezer section is very useful.

The quality of the product is excellent and so is customer service.

We’ve had the dual zone under counter wine cooler for around 5 years and it’s just been condemned by an authorised repairer. The cost was close to £3,000. The engineer came and re gassed the cooler but within 2 weeks it’s gone again. Also getting very hot to the point we’ve been advised to turn it off at the mains to avoid a risk of fire.Engineer said whilst other appliances he would have options to try and fix, with the design of the one we have (code on manual is 7083) it’s a know fact they cannot get access to the parts. So now stuck with a wine fridge that’s only fit for scrap and to do that we’ll need a return visit from the engineer £200 to remove it. If this review does not deter you from this brand don’t say I didn’t warn you.

Update 5.9.24 : I have responded yesterday with the information Liebherr requested and await their reply.

I have had quite a few Liebherr fridges and freezers over the years. My large upright Liebherr freezer has been showing signs of age of late, but at over 25 years old and in continuous service the whole time I think that is OK. So, I have recently bought a new fridge and freezer. The freezer came from a third party, but it really is lovely. Massive, but o so quiet. The fridge was direct from Liebherr and arrived damaged. Liebherr UK Web sales couldn't have been better though and a replacement was sorted very easily with great care and attention. Excellent products, lovely people. I really do think this is an excellent brand, with splendid UK support.

Beatiful quality products, I just bought 2 fridges and a freezer of Liebherr but trying to use their app is a disaster. Better without or get it right.

I ordered some extra parts for my new Liebherr fridge but due to some confusion I ordered duplicate parts without realising. I was proactively contacted by Monae from the Liebherr UK webteam who said that she thought I had inadvertently ordered duplicates so had cancelled the surplus parts and had refunded my card for the surplus element of the order. I was hugely grateful for this as it saved me the annoyance and hassle of realising I had ordered duplicate parts and then having to try and return them to Liebherr for a refund.
It’s so unusual these days to experience customer service where the company is actively trying to anticipate the needs of the customer and make their lives as easy as possible.
Big thumbs up to Monae!

Don't buy Liebherr, unless you only want a fridge that lasts 26 months. My Liebherr fridge freezer's compressor failed two months out of warranty. Previously I had a Bosch and a Siemens fridge freezer, each of which lasted over 5.5 years in the same location. After a total of four calls with them, it was clear that the cost of repair would be the same as a new fridge, so I bought one (not Liebherr) and told them as much. They appeared to have no desire to do anything and, having advised them I had obtained a new fridge, they came in with an offer to repair it AFTER I had already purchased a new fridge and recycled theirs. I frankly don't understand whether that was incompetence or cynicism, but it was an offer of no value to me that was already impossible to accept and, frankly, somewhat insulting. Either way, my first and last time buying Liebherr.

Appalling customer service.
Had a faulty under counter freezer, reported the issue. Contacted the engineer on their own website who asked what sort of noise and to be told freezers make a noise. Then customer services called me a liar, saying we did not contact them and we didn't register the warrantee, fortunately we had the call log and the warrantee email. A full freezer of food wasted with no compensation from the company. And no I'm not prepared to use my home insurance to claim!
This company clearly are not in the business of looking after their customers in any way, we will never purchase anything with the Liebherr name on it again and I would advise anyone thinking of making a purchase to consider it very carefully.

A replacement I ordered arrived damaged ,somehow. Liebherr staff were apologetic, swift to reply,helpful and polite. Excellent service.

The service I received after having a little difficulty in obtaining a replacement part (small latch cover) was absolutely outstanding, going well beyond my expectations. Jane and Charlotte deserve medals!

der Schlechteste Kundendienst alle Zeiten von Liebherr;-(((

Got the fridge freezer four years ago and the fridge part doesn't work anymore. Lights on, but not cooling at all. Initially it was freezing items in the salad box at the bottom, then simply stopped working.
Haven't bothered contacting liebherr as can call out fees etc would not be worth it.
Very disappointing.

I’d give no stars if possible!
I purchased a 60/ 40 Frost free freezer, which it turns out isn’t actually frost free. In the last 3 months the freezer, for no apparent reason, has frosted up and makes a continuous loud buzzing. Liebherr advised me to switch off both the fridge and the freezer for 24 hours, which I have done on each occasion, losing a considerable amount of food in the process. Two days after I last did this the problem has simply recurred and I now have to call out an engineer with. £75 call out fee. The appliance is only 3 years old!
My last fridge freezer lasted 14 years and I only replaced it because it got so scratched. Sincerely wish I hadn’t and certainly wish I’d never bought Liebherr.

I have bought a fridge -freezer CBNd 5723 in December 2023 but for objectives reasons I have not started to use it until recently. After 5 days of functioning, the engine started functioning almost without stopping and began making louder noises than before. Consequently, I have phoned the firm who is doing the service for Liebherr in Romania (PECEF) and they tried to convince me that the fridge-freezer functions well and I should not place a request for service. They even told me that I have to pay a fee if somehow, I only imagined that my Liebherr is not working properly. After several days and exchanged emails and not so pleasant conversations over the phone, the service came and they again they tried to convince me that the fridge-freezer is working fine although that I underline the fact that was not normal for the engine to function 40 minutes out of 60 minutes. I lived in one room apartment and the noise was really bothering me and I could not sleep during the night. The service even suggested that I should sleep in other room and in this way the noise it won’t be a problem!!! Finally, they said that my fridge did not have enough freon and they would come back to drill a hole in my fridge to introduce freon in it! How can you forget to put freon in fridge!!! Since I put a request for service, it has been more than 15 days and almost 2 weeks since the service came and I still not have my fridge -freezer repaired. I do not think that they will keep their word as the guaranty contract states clearly that if they did not repair it in a time span of 15 days they obliged to replace it with a new fridge-freezer. I have also written an email to home.see at Liebherr but I did not get any replay from them. To conclude, I do not recommend buying anything for Liebherr! Not only that the quality is very poor (although their products are quite expensive) but also their service at least in Romania are unhelpful and did not seem able to do the repairs. Thank you Liebherr for ruin my first month in my new home! I hope someone reads this review and will not repeat my mistake! I will never buy anything from Liebherr again!

Always great customer service from Liebherr - this time it was Monae on the Websales team who chased down some spare parts (ordered during Liebherr IT upgrade) and had them delivered next day. Thank you!!

Bought a new large fridge before Christmas to make sure we had room and the entire family got food poisoning multiple times before getting a fridge thermometer to check it was working correctly. The fridge was telling me it was at 2 degrees and the thermometers are reading 11 degrees. I contacted customer services who booked a repair as it was a known issue with the model. On the day of the repair the engineer had none of the parts as Liebherr has failed to send them out to us or them. A new appointment has been booked in for two weeks time when they hope to have the parts. I am disappointed a known issue was not addressed through a product recall or similar and they were happy to keep selling equipment with a known issue. As I have now been without a functioning fridge all through November & December which isn't ideal for Christmas and am not likely to have it working until the end of January.

Update 24th Jan
I contacted customer services as requested in your reply who asked for further details to investigate and never responded any further.
I have now been informed by the repair team the parts have not been delivered to them and it will be February at the earliest for them to attend if the parts have arrived by then.

Hopefully I will have a fridge available by the end of February.