H@ME & EAT Avis 

Great staff always polite

I’m not normally one to leave reviews, but unfortunately I came away really disappointed after visiting for breakfast this morning.

We came in as a family, as my little boy remembered the café with the big model cows outside. We used to visit regularly when he was younger and always remembered the breakfast and service being really good, so we were looking forward to going back.

Unfortunately, today’s experience was very different. The café was fairly quiet when we arrived and our order was taken promptly, but our food arrived before any of our drinks. I chased these up, but despite being able to see that they had been made and were sitting at the bar, nobody brought them over.

By the time I was most of the way through my breakfast, I eventually went to the bar and collected the drinks myself. I then had to correct the order as one of the drinks had been made incorrectly.

I’d also ordered sourdough toast, which carries an additional charge. This didn’t arrive until I was basically finishing my breakfast and, when it did, I’d been given granary toast rather than the sourdough I’d ordered and paid extra for.

Finally when we went to pay the bill we were charged for the wrong items.

Overall, the whole experience felt very disorganised, particularly considering how quiet it was at the time. It’s a real shame, as we have fond memories of coming here and the food and service used to be excellent. Hopefully this was just an off morning, but unfortunately today’s visit was a real disappointment.

Cleared our table whilst in the bathroom. Our drinks were nearly full and still got charged full price.

Booked the Mother’s Day lunch here, it was supposed to be a 3 course meal & carvery with a pianist . We waited over an hour for drinks, after 90 minutes starters still hadn’t arrived . Queued for the Carvery after waiting for nearly two hours and the food was awful. Looked at all the tables around us everyone was miserable. We couldn’t eat the food and for the first time in my life we left the restaurant. I have emailed them but I’ve had no response , no offer of a refund or an apology for ruining three generations of mums on Mother’s Day .

Really poor! Our server was lovely but everything else was shocking. It wasn’t particularly busy but we waited 20 mins to order - drinks turned up 20 mins later and coffees were cold. After 50 mins from ordering we asked how long the food would be to be told it was coming out … which it did in 5 minute interludes! Don’t bother

Very disappointing experience yesterday. The food was fine but the service was very poor. There were plenty of staff around but most of the time they were together having a chat. Our drinks were sitting on the counter getting cold so we had to ask a waitress to fetch them. Another guest had clearly waited ages for someone to take his order but as they hadn't he went up to the counter to ask if he should order there. We asked for the bill and the waitress went off to clear tables so we got up and went to the toll.
It wasn't at all busy for a Saturday and with the number of staff they had there should not have been these problems.
Also the tea arrived with nowhere to put the strainer and no spoon to stir the tea.

Went in for a cooked breakfast. Waited an age for orders to be taken. We both had a double breakfast and both were , to say the least, disappointing. Hash browns were disgusting, the inner potato was brown and grey!! Sausages were tasteless. Beans were lukewarm.

The best double breakfast locally and great value of money!

We had gammon steaks for lunch. Really good quality. Eccentric place with interesting artifacts. Staff were great. A good find and we'd come again.

Absolutely disgusted. Agressive owner. Will never return. Having been a user of this restaurant for some years I have been tolerant of slow service as the staff do their best. Me and my partner went in for a meal, waited 20mins before being asked what we'd like to drink. By 45mins we were still yet to have consumed a single thing, and the staff just kept walking by ignoring any attempt for eye contact. After 55mins me and partner finally had enough and walked out (very slowly to which none of the staff reacted). As we reversed out of our parking space a large bald man runs up to the car and started banging on the side and exclaiming our food has just arrived. We stated politely that after 55mins without even been given our drinks we had had enough. He continued to be very aggressive which frightened my partner and stated he was the owner and would now have to pay for our food himself. I have never been so disgusted with any establishments performance and reaction to poor service. Anybody working in hospitality understands the importance of at least providing drinks on arrival to keep customers happy. I will never return to this establishment and put money into such an agressive mans pocket . and will actively advise all who enjoy a pleasant meal to do the same. If however you like being ignored, having sticky tables, dying of thirst, waiting in a cold barn and being abused by an angry owner than this is your place.

I have visited Home & Eat since the day they opened. Their food has continued to get better throughout the years. Early on, I felt their salads were a little bland, however things have CHANGED! The salads now excite me, the Salmon Poke bowls out of this world, the roast dinner now ranks amongst the very best in Bishops Stortford and I'm also a big fan of the brunch options. Yes it can get cold in there during the winter temperatures, but this is because of the size and type of building. I have never come in winter to find the heaters off, but I do use my noddle and come in extra layers - I do not expect it to be cosy, it's just impossible in this type of building. But I have always found the staff to be friendly. Last year we visited at Christmas for the Father Christmas experience, this was the best Father Christmas experience by far that I have taken my 3 daughters too, I was super impressed with it and my daughter totally opened up and found it really magical. I also find it a great place to bring my dog and it's such a big place that if you are not a dog lover, you'll find plenty of spaces to sit away from any dogs.

Lovely friendly place to eat
Thanks home and eat

I don't usually do reviews but we come here. So, I've been to Home and Eat three times now, and it just keeps getting worse. We moved nearby on January 4th, and I thought, "Cool, this place looks good." But, man, was I wrong.

The staff, especially this lady named Jolie, are just plain useless. They don't care about customers at all. The food is a mess too - super greasy, and the place is so darn cold that the food gets cold even before it hits the table. Plus, they serve drinks after the food, making everything even worse.

But here's the kicker: when we complained about freezing, they just shrugged it off, saying it's the way things are there. Apparently, the owner doesn't like the heater on. And get this - the lady chef came out, stared at us, and laughed along with the other lady. We were shivering, and they found it funny.

I won't be going back there. Seriously, if you're thinking about it, don't bother. The place needs some serious fixing up, and the people there don't seem to care about anything but having a good laugh at customers' expense.

I met up here today for lunch with an old friend from Colchester, having met with her here once before. As it’s “dog friendly” I took my little Lakeland terrier x Kerry Blue terrier with me for some socialisation (since I live “out in the sticks” and she seldom sees “town life”. We had a great time - dog was well behaved and food was good as was service. Icing on the cake was when my little pooch was presented with a sausage on a plate - it went down a treat!! Definitely five stars!

The good was ok , was served on a board with paper underneath the food. When I tempted to eat the food it just slid off the board onto the table not very good . Had to get myself a plate . Not much choice on the menu .

I used to visit this restaurant regularly, food was always amazing and staff so helpful and friendly. I visited at the weekend for the first time in probably three years and was beyond disappointed with the whole experience. We had been seated for almost half an hour before anyone took our drinks order, despite flagging down a waiter after 15 mins. It seemed the staff didn't want to catch our eye as it would mean they would have work to do.
We ordered two english breakfasts, they didn't have all the items available for this so offered to double up on other items, which the didn't! They also forgot the sides we ordered. The cherry on the cake was when the childrens pizza turned up... two of the smallest, dingiest slices of pizza i've ever seen (appeared to be from a budget pizza, which probably cost less than £1, then served up only two slices - probably 20p's worth of pizza) then charged us £6 for it, with a couple of sticks of carrot and pepper. I wouldn't have given it to my dog. Worst experience, so disappointing as it used to be a lovely place to dine. I won't make that mistake again.

Very polite and helpful staff food was really nice toast was a little burnt apart from that really good!

Went in on Sunday 16th April at 12.20 looking forward to a nice meal after travelling from Northampton. The waitress told us there were no meals being served until 1pm, we were not asked to sit and wait and have a drink or anything and we got the impression we needed to leave. I used to love it there but it was not very welcoming at all. I never normally complain about anything but unfortunately this time i felt i had to say something. It will be a while before i go back there!

Great food and amazing staff (especially Carly). Highly recommend.

Hired the venue for a company event. Great atmosphere, food, drinks, reasonable costs and very accommodating and helpful staff. Highly recommend