Home Cinema Center Avis 

AVOID AT ALL COSTS.

Customer service on the 800 number was terrible. It was the same rude guy every time. I’m in the process of canceling an order now, which I couldn’t do over the phone, had to email them. Their website gave me wildly inaccurate info on item availability after calling the furniture company directly (Parker House). I have never experienced customer service like this before. Luckily I was able to get the order cancelled.

DONT! I REPEAT DO NOT ORDER LFROM THIS COMPANY ON LINE! I recently ordered a dining room set from the HCC website for $1128.49. I received an email 6 days later stating that my order was cancelled due to it being on back order. was told I would be refunded the money but was NOT! when I called the number on the site it was connected to a personal cell phone the guy referred me to the website. so I called again the next day and requested to speak to a manager when he asked me the subject of the call i told him it was about my refund for a cancelled order he hung up. I called back thinking we were disconnected and he got rude and hung up again! I went to my bank were I have records of him taking the money and they are now investigating the THEFT! I will not stop until I get every penny back! If you are thinking about ordering from this site please beware that the POS that runs this company is a con man who is under investigation!

It was a horrible experience. Specially the customer service, is so disrespectful, talk to you like you are a thrush, very rude person. It was an order of 3500$ and he don’t want to answer just simple questions, all he said is that you will be update in two days. I told him I can’t hear you sr, he answered, I think you heard me. goodbye.and after that he did the same thing to my husband 😢. I hate that day I was happy for buying new bedroom but he destroyed my happiness with his rudeness. Than he kept picking phone and saying please hold and leave us waiting with no answer. After all this, we received message that our items was canceled , but I was happy to get my money back and get my bedroom from respectueuse store.

Placed order on 5/11/21, website said "usually ships within 2-3 business days". A few days later I left a message with customer service as I had not seen a shipping notification and this was a time-sensitive order. I received no call back and called back on Monday 5/17. The representative answering told me "Please allow for 10 business days to reflect the status of your order online." When I replied that it was supposed to ship within 2-3 days of placing the order he simply repeated the same sentence and hung up on me. I was dumbfounded and alerted that this is not normal customer service. So I did my research and see it's a theme with this company. Today I went in to check on my order and noticed that the item that is still listed on their website to ship in 2-3 days is on backorder with an expected ship date 6-7 weeks from now. I called back to cancel the order, got the same rep with a disgusting attitude. When I politely declared that i needed to cancel my order, I got a sarcastic "GREAT! You need to do that via email" response." I can honestly say I have never dealt with a person like this representing a business. I did cancel the order via email, got a one word reply back to that communication and am not sure I'll ever see my $700 refund. This ruined a birthday gift for me and caused a lot of frustration. They should be investigated. And I hope that customer service rep finds help and a different job. He needs it.

Horrible!! Horrible!! Please DO NOT BUY FROM THIS PLACE. Placed an order from this place because of their claim to process oder within 2 days. It’s been about a week now and status says “processing.” I called to find out what’s going on and a VERY RUDE man told me he can’t tell me what the status is. He said to call back in two day. I asked if there was someone who knew what the status was and he shouted “I just told you I don’t know” and hung up the phone on me. Omg...I’ve never had such rude customer service in all my life. I called back and he sent me to voicemail. I called back a third time and he shouted “just send in a cancellation letter.” I emailed a cancellation letter. SMH...These people are just HORRIBLE!! PLEASE DON’T BE FOOLED. STAY AWAY

I ordered my furniture in March. Got 1 email for my receipt. Cool. Then I check for delivery status 2 weeks later, on back order. Coming April 20th, 2021. The day comes....I get nothing. I call 2 days later....he is rude, but he says email him for cancelation. I email him....I get nothing but and email back that say "canceled". Website says refund back in 5 to 7 business days....it's been about 12 business days now. I call back, say "I'm calling to check status of my refund" he says nothing, puts me on hold for 3 minutes. Then he just hangs up. I call back...he blocked my number. I call from different number he blocked that 1 too. Now, I will be writing reviews while seeking legal action against this criminal activity.

I ordered coffee table set from this home cinema center, the customer service representative is so so rude and horrible
he just picked the each time I've called several times and he will just we get back to you in 48hour
and they never did, the most annoying thing is that he we not even give you any chance to anything again he will just hang the phone on you.
Please do not order anything here .

Do not buy from this place! Their prices reel you in but trust me, they are horrible horrible people! To have a person answer the phone and be as rude as they are is not worth it!

This company is useless and shouldnt even be in the furniture business. Placed an order on the 2/9/21, checked credit card account and saw that it was charged. Waited 3 days and charge was still there. Checked again on 2/15/21 and it was gone. Called company to verify what was going on to see if it was cancelled. Some employee answered using the company title and as I started to explain my situation he said I cant help you. We are closed for Presidents day, then why even answer the phone???? Called next day and tried to explain to I believe the same person, that I am calling because to my order was charged to my credit card and now after a week its gone, before I got another word this idiot says I dont know did you send and email to cancel, and there it is , at that time I made him feel like a bigger idiot after I explained the situation. He says after entering my order # , its processing and hangs up..... called credit card company and blocked this business , useless

I placed a $2k order on 1/6/21. My order still says "processing" (even though it's advertised as ships in 2-3 days). I have emailed customer service multiple times with no response. I just called the Customer Service number and gave my order number, requesting an update and he said "you will receive an update in 24 hours". I asked, "can't you give me an update?" He replied, "no maam, we get over 10k requests like this a day, have a nice day" and hung up on me!

This place is a scam. Don't bother. The guy answering the phone doesn't answer any questions and constantly hangs up on you. Item wasn't delivered as expected and they couldn't give any status. Shady. Not sure how Google allow them to show up as a shopping option.

Simply, buyer beware. Check complaints on the better business bureau website.
Terrible customer service, they refused to refund and cancel my order, and was rude about it. They don't respond to emails nor provide what they say. I purchased a Parker House workstation in November 2020. Late December I only received the base and crown. I'm missing the main desk part. Contacted the shipping company XPO, told to contact seller, Home Cinema Center. A guy answered the phone once was rude told me he didn't care to hear what I had to say and hung up on me. Only response from email is there are no refunds or cancellation.

I originally ordered because the items I wanted said free shipping in 2-3 days. It took almost 12 weeks to get my items. Ok, Covid, I get it. I let that slide. Now, we start to go downhill again. After so many weeks, I finally call to inquire about my order. After being on hold for 40 minutes, a very rude customer service person answers. I explain the nature of my call. He simply says, someone will get back to you within 5 days and hangs up. End of call! Five days later, I get an email that says, my order has shipped. A few days before I received my order, I read thru their "rules". In small print it stated, you MUST write on the delivery ticket that the box is damaged in order for them to warranty. (You are not allowed to refuse delivery) Thank God I read this. Sure enough, when my two boxes arrived, one was severely damaged. It was a cabinet, damaged beyond repair on all four sides. The entire frame was cracked, (it appeared to have been crushed or dropped) I read thru my paperwork and for damages, you have to email. I emailed HCC with their required pictures of the damage and a description of all of the damages. My cabinet was severely damaged, I sent pictures, one of damage on each side, one showing the entire frame cracked, one showing the top, the bottom corner, it was damaged everywhere! Five days later, I get an email that says, "your damage seems minor", here are your options: 1. We will credit you $125 ($829 cabinet) 2. We will repair the item, 3. We will replace with another 12 week wait and you must store the item until your new one arrives. I chose to replace since in my opinion a cracked frame is not repairable. Refund was not an option! Some time later, I get an email that my replacement item has shipped and to check tracking in six days and item will be delivered within 14 days. 15 days later, tracking still says "invalid number" and I still dont have my item. Again, I call HCC, but this time I know how they quickly speak and then hang up. I explain what is happening, again, the customer service rep says, "someone will get back to you within 5 days". Quickly, i said, wait! I would like to speak to someone please. He says, Ok, i will place you on hold, its a 3 to 4 hour wait, and bam!, he puts me on hold. This is when I left my first review. Ironically, after leaving that review, I received an email not five days later but within an hour! The email said, LEGAL NOTICE, Since you have resorted to company defamation, you now have 1 option. You may remove the social media reviews within 24 hours (11/5 5pm est). Should you choose not to do so, your contact information and social profiles will be added to national registries and in this case turned over to our attorney for processing of slander and defamation. This will carry a minimum damages penalty of $50,000 and you to appear in SC state court. This is a threatening email and I was not intimidated by it, although I think a lot of people probably remove their negative reviews. I, however, decided to remove the review until I received my replacement item. That item was received yesterday and today I am reposting my review. It is not slander or defamation if it is all true. Nothing I said in my review is slanderous. It is fact. This is the worst company I have ever dealt with, they are rude, unprofessional and threatening. I wish I had looked around for more reviews and gone to the BBB. I will NEVER order from them again, and I will surely let everyone I know of my experience with them. You cant leave a negative review on their site, they will only post the positives and claim they have 5 stars! 5 stars on their site only. Do your research! Stay away. They are not worth your hard earned money.

WORST PLACE WE’VE EVER DEALT WITH! DO NOT ORDER! BEWARE OF LIES AND SCAMS! ONLY ONE GUY WHO ANSWERS QUESTIONS THEN HANGS UP ON YOU! Never got our order as well! No cancel order option. ABSOLUTELY TERRIBLE! BEWARE!

Do not order from this website. I received the wrong furniture. My cart order was not filled but my credit card was charged. Received factory defective furniture I did not order. Tried to call and was told to send email them. Got return email s
tating my claim was closed. Can't get anyone to respond to me. Can't get my credit card money from my bank because they sent furniture. Real scammers. Site states all kinds of policies.
DO NOT USE THIS SITE. homecinemacenter.com