Homeglow Avis 19

SCAM. Bait and switch. Deceptive marketing. Ilegal practices for the state of CA. Run away from this company.

Buyer beware - Extremely poor customer service. No phone number to call, very slow email responses. The cancellation policy is outrageous, although the offer says you can cancel any time. I just had one cleaning. The cleaner was very slow, took 5 hrs for what should have taken one hour., and was an hour late. I have a 1 bd 1 bath, with no pets or others living here.

I got an email response today after several days trying to resolve the issue of scheduling my next cleaning, and trying to cancel. I have to schedule cleaning once a month at least. Here is the response - "If your membership is cancelled before completing the minimum commitment of six paid months, a cancellation fee of $231.25 will be charged to your account. This amount represents the difference between the discounted member rate and the full, non-member price of your first cleaning.

You may still book cleanings even if your membership is cancelled; however, the cleaner’s hourly rate will be higher—typically $50 to $60 per hour—compared to the discounted member rates of $20 to $30 per hour." My question to how much the membership is per month was not clear.

It is a rip off! Do not sign up! Save your money and the stress.

Buyer beware - Extremely poor customer service. No phone number to call, very slow email responses. The cancellation policy is outrageous, although the offer says you can cancel any time. I just had one cleaning. The cleaner was very slow, took 5 hrs for what should have taken one hour., and was an hour late. I have a 1 bd 1 bath, with no pets or others living here.

I got an email response today after several days trying to resolve the issue of scheduling my next cleaning, and trying to cancel. I have to schedule cleaning once a month at least. Here is the response - "If your membership is cancelled before completing the minimum commitment of six paid months, a cancellation fee of $231.25 will be charged to your account. This amount represents the difference between the discounted member rate and the full, non-member price of your first cleaning.

You may still book cleanings even if your membership is cancelled; however, the cleaner’s hourly rate will be higher—typically $50 to $60 per hour—compared to the discounted member rates of $20 to $30 per hour." My question to how much the membership is per month was not clear.

It is a rip off! Do not sign up! Save your money and the stress.

3/28/2026 Update

Scheduled a cleaning to give them a last shot -The cleaner showed up 1.5hrs late on Sat, 21st with no vacuum cleaner. We rescheduled for the next day and she agreed to be on time - she was 1/2 late on Sun 22nd. I was charged $105. 75, and I was charged for the monthly membership which I was not supposed and a credit of $25 agreed to was not applied.

Beware, do not use Homeglow - rip off, dishonest, and poor quality.

They offer a deceptive first-time cleaning fee of $19 to try them out. What they don't tell you is that you are committing to being billed $59 a month as a "membership fee" and if you want to cancel this they then bill you $140 (on top of the $19) for that first cleaning. That first cleaning as a disaster and I wanted nothing to do with them. Now they will not do anything for me and have billed me $140 to cancel. There is no phone number to call to contact anyone either. A complete scam!

They offer you a low cost first cleaning, which seems like a good deal. The problem is that you are then locked into paying $49 a month for 6 months and will pay a premium for the first cleaning if you cancel. Sound confusing? It is designed to be. Then they charge all kinds of tack on fees when you do use the service. Screw this crooked company and the crook who started it.

No way to contact the company after cleaner cancels. , this company lies about the reviews on trust pilot. Now I have to call the CC to block future charges from them

Beware of Homeaglow and Bubly Cleaning’s deceptive business practices. Their promotional voucher is a trap—what appears to be a simple discount quietly locks you into a 6-month subscription and charges a cancellation fee, even if you cancel after just one cleaning. I’m someone who reads the fine print, and even I was misled.

The cleaning itself was fine, but the surrounding business model is built on misleading tactics. This is not a service built on transparency or customer trust—it's a subscription trap in disguise. Proceed with extreme caution.

I took advantage of the initial $20 offer ,and did not schedule another cleaning. To my surprise they charge me $53.00 for the next three months. Had my bank stop charge on one of them and then they charged me again… This all happened when I wanted to cancel, but they offered to suspend membership, which I thought would be ok. I prepaid the first cleaning at that was the only cleaning I scheduled. They never came again but charged me a total of $159 for nothing

BEWARE SAME LISTING UNDER HOMEAGLOW

Rating: ★☆☆☆☆ (would give negative stars if Trustpilot let me)

I grabbed what looked like a sweet “intro cleaning voucher” from Home Glow. Nowhere in the pitch was it made crystal clear that redeeming that voucher auto-enrolled me in a six-month membership. Surprise! Cancel early and you get smacked with a chunky termination fee big enough to make you wish you’d just cleaned your own damn baseboards. If this was disclosed, it was buried deeper than my motivation on laundry day.

The Part That Really Grinds My Mop:
When I went to cancel (because life, schedules, expectations… you know, being human), I was told I was locked in unless I forked over that fee. This wasn’t a “hey, your discount comes with X minimum service commitment” conversation up front. It was a “gotcha—now pay us to get out” after the fact. That’s not customer care; that’s subscription ambush.

About Those Glowing Reviews…
Read a few and tell me they don’t sound like marketing interns doing copy/paste sprints. Maybe some folks are perfectly happy—I’m not saying no one had a good clean—but I can’t be the only person blindsided by the membership trap. If you had a similar experience, please speak up so regular customers don’t walk into this broom closet blind.

Red-Flag Rundown:
• Voucher quietly = contract.
• Early cancel = large fee.
• Disclosure? Not in plain English where a normal, busy adult would see it.
• Customer support tone = “It was in the terms you didn’t read.” Cool. Then lead with it.

Pro Tips Before You Book:
1. Ask in writing: “Does this promo enroll me in a recurring membership? What’s the minimum term? What’s the early termination fee?”
2. Screenshot everything.
3. Pay with a card you’re willing to dispute if terms weren’t clearly disclosed.
4. Set a calendar reminder before any renewal window—because these companies bank on you forgetting.

Bottom Line:
If you want a one-off or flexible cleaning service, confirm—twice—that you’re not signing a half-year contract just to redeem a discount code. I came for a clean kitchen; I left with a billing lesson. Hard pass. Buyer beware.

I used their service once and they keep charging me every month. I did not sign up for their reoccurring services and specifically ordr one time service.

Looking at hundreds of reviews about Homeaglow, more than half of the reviews were given only a "one" star. Reading the reviews shows a familiar pattern of dishonesty by the company.

In my own situation, I contracted with Homeaglow without knowledge of their reviews nor of numerous lawsuits pending against the company.

The company said they would send a cleaner to my house who would bring a broom, a vacuum, and other cleaning materials.

The person showed up without a vacuum or a broom but did have minor hand cloth supplies. When I asked why there was no vacuum or mop, I was told that some cleaners do not bring any. However, the contract with Homeaglow clearly states that a cleaner will bring a vacuum and other cleaning items when they come to clean your house.

The cleaner was supposed to stay at my house for four hours. However, the cleaner left after three hours and forty minutes. The cleaner did not clean either of two bathrooms in my house, did not do any dusting nor cleaning of windows. The cleaner reluctantly mopped my kitchen floor with my mop.

I notified the company of the failure of their cleaner to do an adequate cleaning job as I agreed when I contracted with the company.

Following my complaint, I agreed to pay for the first billing even though the job was terrible. I rejected the second billing (that was in advance for a future cleaning. I rejected the future billing because I have no intention of using the company again considering the terrible service that I got on the first cleaning.

Homeaglow has several law suits filed against it. Reading the basis of the lawsuits, I predict that Homeaglow will not win the suits.

Bottom line? Do not be foolish like me in failing to read the countless negative reviews about this company.

Stay away because the countless reviews (more than 50% of reviews) are one star and the reviews are strongly negative about the company.

Purchased and paid for 4 hours, cleaner came and did a very good job. I gave him a tip. Company asked me for a card number for extras, I mistakenly did it then get hit with a membership fee of 49.00 and will not cancel membership that I did not ask for or agree to. Thieves, scammers DO NOT USE THEM!!! No one will speak with you and get their standard BS “I understand” email. Somebody needs to go to jail for deception.

Absolute scammers. Even after cancelling, they were able to somehow charge me on my new credit card!!!!! I have emailed them many times about cancellation!!!!

The first time, a young man came by and did a tremendous job. We talked on the phone several times in the next week. We agreed the next time he would come would be May 8th. Over the course of the last week, I received several messages that they would come out on Apr 24th. Try as I might, I could get NO answers. He showed up this morning. I told him I was getting ready to leave so could not receive him until May 8. I just now checked my credit card and I was charged some $79. I want that credited back immediately and reschedule me for the 8th of May. Please show me that indeed, this is NOT a rip off company,

This company is scam
they send you crappy cleaners who literally threaten you to pay them extra, sending you private invoices by text messages.
their subscription is fraudulent and they attempt to overcharge you without knowing

My housekeeper, Melia is almost 5 hours late & won't answer phone calls. She's been texting saying that she woke up late, then was waiting on a sitter, then she left then house & supposedly on her way, but still not here. I'll be trying to get a refund. I do believe this is a scam company. Homeaglow has no phone number & hasn't responded to my email reporting the no-show. I will contact my credit card company directly. PS. She just canceled on me after waiting 4 hrs. 50 minutes!

HOMEAGLOW is a scam company. They will say you can try them for $20. Then will proceed to try to charge you $300 for six months of service even when the initial service wasn't good at all. Do not use them.

They offer a introductory offer a trick you into a membership Plus processing fee for 6 months even if you chose not to use their cleaning services again.
they hound you with emails and text messages and charge your credit even if you cancel their service.

I signed up for the $19.99 special with a 6 month subscription. When my cleaner showed up for the first cleaning, they wouldn't pay her. She did a great job so I paid her out of my own pocket. I tried to get in touch with them to cancel my subscription, but that's impossible Not only did they not pay the cleaner, they charged me the $20 bucks then charged me $50 for the first month then charged me again in December! November was only supposed to be $19.99!!! You can't talk to anyone. All they give you is an email they don't respond too and if you do call the number attached to the charge on your bank, you get a busy signal or no one answers. I finally put a stop payment on my bank and filed a fraudulant charge. The bank wouldn't refund the first $50, but they did the 2nd charge and put a hold on Homeglow so they can't keep charging me. DO NOT TRUST THIS COMPANY!!!!! I ended up hiring the cleaner directly since she was having a hard time getting Homeglow to pay her for cleanings.

I purchased a coupon for 3 hours of cleaning off of Facebook on one of their ads. The person showed up on time but with an extra person and they did the work at 3 hours and the work itself was fine. The problem was this I should have only been charged the $20 in change for 3 hours worth of work is an introductory offer. By the time it was said and done they had charged me four different times. They had charged me for the coupon, then they charged me $53.04 for what I have no idea. Then they charged me $56 and change because they claimed I booked for 5 hours when I only booked for three. Then they charged me $8.11 to process the credit card I used. Apparently their credit card processor was through stripe so basically what should have been about a $20 purchase for an introductory offer turned out to be almost $140. Needless to say I'm fighting most of through my credit card company but although the work is good the company that is doing this is a total rip off! these charges