Home Hub Group Avis 194

We had Paul come out to repair our bifolds. He went above and beyond and did an outstanding job. I highly recommend home hub. It’s been almost 4 years since we had them fitted and home hubs customer service is to be commended
Thank you Paul

We will not use again! We used this company in the past and their service was good, and looked after us! So we decided to go with them again, because of this. But unfortunately we are very sorry we did. After we paid all the money and started to have issues with the installation, they came a few times and attempted to fix, but then no more resolution for the issues we still have! They say they will contact us and Laura from support team, passed on the messages to the directors and they do not respond! Ignore our attempts to contact them! We have a French garden double doors that is not closing properly, seals problems on entrance door and two windows!
The most troubling part is that they pride themselves on excellent costumer service, and Josh one of the directors reassured me that they would resolve our issues, and he partly did. He left us with two different door handles, seals issue, a garden double door that is temperamental, not working properly and false promises! This is over a year! When is sunny weather we cannot close the door! We only want the issues resolved and sadly this feedback is a reflection of their actions!

I have just had the best experience with Home Hub Essex. Everything was explained in detail and Raif’s knowledge and expertise guided me through a process I knew nothing about. I am really grateful to him for ‘hand-holding’ me all the way through. The installation team were also excellent and did a great job. Cannot praise Home Hub enough and my Soho doors and windows are even better than I could ever have hoped. Thank you, Terry

From our first visit to Home Hub to view the patio doors and windows, the help and guidance from Daniel and the team was amazing. They gave great advice and helped choose the perfect solution.

From Martin who measured up, to Dan and David who fitted the doors and windows, the whole process was seamless.
I can strongly recommend Home Hub.

Did not deliver my order. Do not respond to messages. Still waiting for my refund. Very poor service. I would not order from this company or recommend them

From the initial contact with Daniel to the final installation of 5 units, the process has been extremely professional. I bought 3 external doors & 2 internal doors. It is worth visiting the Bracknell showroom to better understand the options available & to compare with similar but lesser quality alternatives. Surveyor Martin visited us twice & on each occasion & was considerate & friendly to deal with. The ultimate test of his measurements being the snug fit of the units. We had two different teams of fitters & were particularly impressed by Stuart & Ben who installed the 2 internal units but also finished trimming to all units to a high standard. Throughout the entire process, Daniel of the sales team was always on hand & easily contactable supported by a WhatsApp group & online documents. Have no hesitation to contact Home Hub for our future needs.

Products are ok but some of the furniture isn't great, had three door handles break. However, DO NOT use them for fitting. Firstly, they will try to get you to cover the final install cost before fitting has actually happened. Secondly, the team that came to do the job were clearly working as fast as possible and so there was some damage to a frame, wrong handles fitted, and both windows and doors not properly adjusted. They then refused to leave until we transferred the final payment. After that, we found issues (which we had no real opportunity to check for) so they sent in a correcting team. I kid you not when I say that this was a bloke with a plastic hammer. If he couldn't just hit it into place he was stumped. He couldn't even sort out a handle that had been put on wrong. So now the dust has settled. We have gaps, small damage, handles that break every few months, and patio doors that you have to go outside to close. It's been a while since we used them, they've had time to sort stuff and tbh we'd given up a while ago (2024) since the initial install. Had another issue surface today which reminded me that I hadn't written this review which is based on the experience from fitting through to now.

Excellent communication throughout the whole process, provided detailed timelines and kept us up to date with everything. Nice selection to choose from. Will be using again for the rest of the windows. Highly recommend.

Fitters were very well manored and kept everything clean and tidy.

I ordered two doors, same pattern, same colour, same accessories same smart locks both sleek finish two sizes and one with glass side panel. What could be simpler?
Two weeks before installation I was told that the narrow door could not be done in sleek in the chosen pattern, please choose another pattern! Forwards and backwards and yes could be done if not completely symmetrical. Great I thought but this was only the beginning:
The glass side panel was forgotten on the order so installation date to be deferred, the smaller door could not get installed on first attempt and it was delivered with woodgrain finish on the 2nd attempt so third time lucky I got the door I had actually ordered. The smart lock had been forgotten about so had to be fitted at the very end.
Daily email reminders to pay the installation fee started before the last door was even delivered and no disabled access to the showroom does not do anything positive to the experience either.

We are so thrilled with our windows and doors. Fab customer service from start to finish, quality amazing and very fair price compared to other companies. Fitters wonderful and nothing was a problem. Thanks so so much. Would highly recommend.

If I could leave zero stars I would.
We had our windows fully fitted with this company 3 years ago.
In that 3 years we have had to call them out to fix various problems (mainly handles) FIVE times.
Today will be the sixth time they are coming to us with the same problem.
The product is absolutely rubbish and I would honestly avoid day all costs.
The only positive is that the fitter are great (it’s them I feel sorry for, for having to fit such cheap crap)

Home hub fitted our bifold doors 7 years ago and recently the handle on our access door jammed . Home hub responded within hours to my request for someone to come and mend them . They then set up a what’s app group to keep me up to date with timings . We did have to wait a few weeks for their engineer to be able to come but when I contacted them to say I had a party coming up and really needed the door to open, Marie from customer services phoned me and moved the date forward because they had a cancellation . Tommy arrived today and it was a pleasure to have him in the house and He even took off his shoes and cleared up after himself . The handle has been replaced and all is in working order . Thank you Home Hub team .

We bought two bifold doors from Home Hub. We had a lot of building delays and Home Hub were very patient and helpful throughout. They were installed last week and Chris and Dale did a fantastic job. They were here til 8pm making sure everything was perfect. Cheerful, polite and helpful they were a pleasure to deal with. We bought the Cortizo doors and they look great. Thanks also to Laura, Curtis and Terry for great service along the way.

Excellent aftercare!

A skylight I purchased from Home Hub failed after 7 years and went misty. After sending them photos - they confirmed I could have a replacement unit from the manufacturer for free (just pay the fitting - which I thought was fair enough). Fitters Dale and Chris came when they said, were quick, good, and nice guys. The communication from the team in Bracknell was helpful and I always knew what was happening. Very happy.

From start to finish they have been great. Everyone I dealt with was incredibly helpful, the whole process was easy from selecting my options right through to the install. It was really helpful having a WhatsApp group for communicating as this made it a breeze when either I or they needed something. I didn't envy the installers having to carry a heavy for up to a 2nd floor property, but they were really professional throughout. I'd absolutely recomend the home hub to anyone I know looking for a new door. I'm incredibly pleased with how the new door looks and the overall service I received was fantastic.

Dan Slade was very easy to deal with and we liked his approach, we didn’t feel like we were being sold to and we appreciated it. I think with Home Hub the products sell themselves. Very happy

Really good service from start to finish with regular progress updates.
Fitters did an excellent job. Highly recommend this company.

I recently had windows, a front door, and bifold doors purchased and installed by Home Hub Group, and I couldn't be happier with the entire experience. The quality of the products is excellent, and they look fantastic. The installation team was professional, efficient, and did a great job. I highly recommend Home Hub Group!

Look fantastic and very happy with the finished product and quality of workmanship.