HomeLoft United Kingdom Avis 

I ordered a fan called Dreo Tower 307 from Homeloft. It arrived after approximately 3 weeks with an American plug!! Fine I have an American to Uk converter plug but looking at it carefully again I realised this would have blown up my fuse box because my plug wouldn’t have converted from 240 V to 120. No warning or guidance was offered anywhere on the website or accompanying literature.And a step down converter isn’t cheap. It’s obvious Homeloft wanted to take advantage of the heatwaves and bought US fans without providing for something essential as voltage conversion.

If I could write minus stars I would. Firstly the item I ordered had not been delivered within the time stated. I followed this up a couple of times and each time was told the item was still being shipped and would be delivered in 7 working days. I was then told the item could not be delivered and I would get a refund which again never showed up despite chasing. I will never be ordering from this company again.

Ordered a vintage electric fan. Arrived with a US plug and voltage. Dangerous to use in UK if I had it rewired. The company holds itself out as UK based with a UK address but the item is for US consumers. Quick and polite responses when I messaged my issues. The Chinese style approach of trying to get me to accept a small discount rather than return. When I insisted offered me a step down coverter foc. Those work for low charge items but not a large electric fan where still dangerous. I asked to return to UK address. They insist I return to US and have offered to cover £25 in shipping which I suspect will not cover full cost. A £300 item so I need to return it as useless. They simply should not be holding themselves out as able to sell to UK for electricals. Beyond misleading. I am not holding my breath for a smooth refund process but will update here

A desk fan with a US plug was sold in the homeloft UK website .
When we used the product with an adapter the fan caught fire.
They would not offer a refund and did not seem concerned that they were in breach of the regulations that all electrical products sold in Uk must fulfil the UK standards!
This is a company outside the UK that is mislead the UK public .

I ordered a table runner at £76 because I had got one from Amazon for £9 and it wasn’t the quality I was looking for. I ordered the runner from LoftRoom for £76 on the assumption it would be of much better quality, when it arrived it was made of polyester, made in China and was actually inferior to the Amazon one which was at least cotton. I have asked to return it and have my money back. I get the same garbled message and all they are offering is a discount voucher for my next purchase. I keep saying no and the latest answer is they will give me a bigger discount voucher and 15% of the original cost. I am continuing to fight my corner. Do not use this company!

Two days ago they offered to return my money after much complaint. They told me it would be in my account within 3-5 days. As many other people still seem to wait longer than that, if ever, I will report back if they return my money

It’s the 22 July and they have returned my money. It is a lot of hassle to get it though and the item was never worth the money that they were selling it for, hence my battle to return and get my money back. Further evidence of the value of this item? They didn’t want me to send it back!

It is now the 5 August and they have not read the review properly as I have explained that they gave me my money back. Enough said about company.

Don’t trust them. I was made to believe I was purchasing my item in the uk. Payed in pounds. They have a .UK email. My postage was DHL £7.90. All sounds absolutely fine. After completing the purchase they shipped from the United States. When it arrived after weeks later it was not fit for purpose. It just cost me £59.70 to return it to the United States.
Avoid like the plague.

As many other reviews have stated, the company appears to be in the uk however allegedly ships from the US. It has been 8 weeks and still no delivery, I assume I have been scammed. I urge to not buy from this site.

Slower than anticipated delivery, but customer service was excellent and very responsive.

I would re-use HomeLoft, great price on product and a trusted supplier. Thank you to Maddy and the customer service team for keeping me updated.

As advertised & easy to build. Perfect!

Placed an order for an electrical item from their web site. Then received an email that they would not be able to meet the order in the stated time frame as the goods had to be imported from USA. I asked to cancel the order.
I then received an email confirming and saying refund would reach in me in 3-5 working days. 6 working days later - no refund - now being told again I will receive one in 3-5 working days.

Amendment
I did receive full refund 3 days after writing thus review.

I have had a very bad experience with this company. I ordered and paid £600 for an air conditioning unit and my money was taken within five minutes. After being offered an American unit with an incompatible power supply I requested a refund. Nearly three weeks from the company agreeing to this I cannot get my money back! I have been in touch constantly but they are not based in the UK and are holding on to my money. This is not a British company. Their name is misleading and their customer service appalling. Do not buy!!!!

Great quality set, looks lovelt but toilet roll goldee is set too close to wall. A full roll wont turn

Very pleased great communication when contacted

I would have give them -1 star if I could,
Iv ordered an item they didn’t think
To mention it’s out of stock,
Finally after weeks of waiting
Item shipped without the necessary
Hardware 😳😳😳
The answer I got is that I can still
Use it 😳😳😳😳😳
Oh ,and they offered 25% off next order
🤨 hahaha…..
Who is training this ridiculous costumer
Services?????!!!!!!!
Unbelievable bad company!!!!!!!!!!
Stay away!!!!!!!!!!!!!!!!!

Do not order anything from them!
We are still waiting for our refund-over 2000£ . They keep saying that they don't receive our emails and send others signed with different names. We have email confirmation that they will return our money but,3-5 days are long gone!

Fraud alert! Do not use this company. It was only incorporated a few months ago and there is no customer service. They are not actually in the UK. They will drag you along for days after you ask for a refund. I have reported them to the Trading Standards.

DO NOT purchase from this company. I placed order in May from their website which stated the item was in stock. They have emailed back and forth, continuously extending the shipment date stating it is unavailable until X date. Every time I chase for an update, they say it is STILL out of stock. Almost 2 months later, I still have not received my item. Their team has suddenly stopped responding now that I have requested a refund. I will now be proceeding with a dispute with my bank to get my funds back.

Terrible customer service - didn’t find out they would have ship from the US incurring reimbursable taxes - wasn’t willing to take that risk that I wouldn’t get the taxes reimbursed so tried to cancel - this took 4 phone calls and 4 responses to emails that they didn’t reply to!!! STEER CLEAR of this company!!!!!

I ordered a coffee percolator from HomeloftGB assuming it would be sent from the UK. It took nearly 4 weeks to come from America. It was damaged and american made which was not suitable for use in the UK. There was no receipt or any instructions regarding returns. They offered me a 15% credit note in lieu of a full cash refund but will not provide me with returns info or a full refund
As of today 27 emails have been sent and received, I intend to fight this all the way as this is a matter of principle

Savio was extremely helpful in a very difficult situation and resolved eventually a good conclusion