The product is very good. However, customer service is not great, They are not accepting any partial return if you got any extra product left over. Customer service is very poor, and NOT Straight forw... Voir plus
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Lisez les avis des autres
I purchased the XPS LED coving and I’m extremely disappointed with the quality. Even after four coats of paint, light from the upward-facing LEDs still shines straight through the sides. The mater... Voir plus
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Purchased the G37 coving and I was amazed at how good it looks! Everyone thinks i have put up plaster coving. Super easy to install, cuts well, just remember to give cuts a light sand. Overall I am de... Voir plus
Bought some external moulding from Homemerce.com and I'm stoked! The quality is top-notch, super sturdy, and looks amazing. Easy to install too. The customer service was on point. Quick responses... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Homemerce Ltd is one of the largest companies in the UK that offers a wide range of home improvement products and home decorations, with a specialisation in interior and exterior covings, mouldings design. Whether you’re a builder, architect, developer looking for quality products to delight clients or a homeowner in search of the perfect mouldings to design your space, Homemerce has a moulding for you. Our unrivaled selection, customisation options, quality materials and expert guidance make achieving your vision easy and enjoyable. Contact us today to explore how our interior and exterior mouldings can bring your next project to life. Thanks to our team's 14 years of experience in eCommerce and accumulated amounts of knowledge we can provide the best customer service possible.
Coordonnées de contact
128 City Road, EC1V 2NX, London, Royaume-Uni
- 07393708603
- support@homemerce.com
- homemerce.com
3,9
Bien
34 avis
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A répondu à 75 % de ses avis négatifs
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No probs start to finish.
Ordered on line with no problem. Goods arrived by courier again no problem. Goods protected from damage extremely well. Coving very easy to install and looks great.
12 mars 2025
Réponse de Homemerce
Thank you Gordon! Happy Coving!
I purchased mouldings recently and the…
I purchased mouldings recently and the quality is outstanding. Also great customer service!
3 avril 2025
Avis spontané
Réponse de Homemerce
Thank you! Happy coving!
Easy to order.Quick turnround,
Easy to order.Quick turnround,
Regular updates on timing of delivery
is most helpful.
12 mars 2025
Réponse de Homemerce
Thank you Ernest! <3
My third purchase this year and…
My third purchase this year and everything works as it should be. Those guys are great!
27 février 2025
Avis spontané
Réponse de Homemerce
Thank you for your continued support! We're delighted to hear that everything has met your expectations once again. It truly means a lot to us to have loyal customers like you.
We appreciate your kind words and look forward to serving you again in the future!
Best regards,
The Homemerce Team
Excellent product and service
I recently purchased a bespoke eves moulding from Homemerce, and I am beyond impressed with both the product and the overall experience. The product itself is of outstanding quality and it’s evident that a lot of care and attention to detail went into its design.
What really stood out, however, was the professionalism and customer service provided by the company. From the moment I first made contact, the entire process was seamless. The website was easy to navigate, and I received prompt confirmation emails. The product was shipped when required, and I was updated throughout the entire delivery process.
The best part, though, was the pricing. Considering the quality of the product and the excellent service, I feel like I got an incredible deal. It's rare to find such a combination of affordability and excellence in both product and service. If you're considering this product, I highly recommend both the product and the company behind it!
27 février 2025
Avis spontané
Réponse de Homemerce
Thank you for taking the time to share your experience. We are delighted to hear that you are impressed with your bespoke eaves moulding and that our commitment to quality and attention to detail met your expectations.
We also greatly appreciate your feedback on our customer service. Ensuring a smooth and efficient process from initial contact to delivery is a priority for us, and we are pleased that you found our website easy to navigate and our communication prompt and informative.
It is especially rewarding to know that you found our pricing to be excellent in relation to the quality of the product and service provided. We strive to offer the best value without compromising on craftsmanship or customer care.
Your recommendation means a great deal to us, and we sincerely appreciate your support. Should you require any further assistance in the future, please do not hesitate to contact us.
Best regards,
The Homemerce Team
Super company
The company have been great, Mike has helped us out on a number of occasions and we've been very grateful. The products are of a high standard and customer service is exemplary.
19 février 2025
Avis spontané
Réponse de Homemerce
Thank you for your kind words! We’re so pleased to hear that Mike and our team have been able to help you. It’s great to know you’re happy with our products and service—we truly appreciate your support!
If you ever need anything else, we’re always here for you.
Best regards,
The Homemerce Team
Second time not lucky with Homemerce
This is the second time we have to deal with a customer service issue with Homemerce (their own website and their amazon shop). First, only half of a large order of coving was sent; we had to email them to get the second half two weeks later. And another product on their Amazon shop was NOT what it was advertised for; upon enquiring they didn't agree in spite of the two pictures side by side obviously making it clear; the seller replied in bad faith. Upon returning the item, the cost of returning was greater that the cost of purchase. Beware anyone when ordering from them. We will not be ordering from them again
15 février 2025
Avis spontané
Réponse de Homemerce
Thank you for sharing your feedback. We are genuinely sorry to hear about the issues you've experienced with your orders from both our website and Amazon shop. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
Regarding the order of coving, there was an unfortunate logistical delay that resulted in your order being sent in two separate shipments. This should have been communicated more clearly, and we apologise for any confusion and inconvenience caused by this delay.
As for the product discrepancy on Amazon, we sincerely regret that your expectations were not met. We always strive to ensure accurate product descriptions, but we understand that in this case, the item did not match your expectations. We apologise for any miscommunication in our response.
We take your feedback seriously, and we are committed to improving our service. If you’d like to discuss this further or if there’s anything else we can do to assist you, please don't hesitate to reach out at support@homemerce.com
Ordered side lit LED covings
Ordered side lit LED covings. They have a great collection at very good prices. Order arrived on time, however was only part order. The remaining order arrived 2 weeks late. But there was a supply issue at their end and it was sorted promptly. Quality of covings very good. Easy to install. Best done using recommended adhesive. Tip for buyers. You would need to paint a few times to get the finish matching to your ceilings/walls but that's the case with any coving of this material
Definitely recommend and the customer service especially is prompt and work genuinely hard for customers.
17 janvier 2025
Avis spontané
Réponse de Homemerce
Thank you for taking the time to share your detailed feedback! We're delighted to hear that you found our collection impressive and our covings of high quality.
Your recommendation and kind words about our customer service mean a lot to us—we strive to ensure every customer feels valued and supported. Thank you again for choosing Homemerce, and we look forward to assisting you with any future projects!
ery poor quality gu10 coving
Very poor quality gu10 coving! Every piece had defects and some where unusable I had to spend days filling and prepping before fitting
None of them are completely the same either so there is lots of filling to be done once installed!
I had no choice but to make use of it as I was under a tight schedule and it was holding everything up otherwise I would have sent it all back
The quality is nothing like the sample I purchased a few weeks before so don’t be fooled.. I will add pictures for you to see
11 septembre 2024
Avis spontané
Réponse de Homemerce
Dear Duane,
Thank you for sharing your feedback with us, and we are genuinely sorry to hear that you felt disappointed with the product.
I would like to take this opportunity to clarify some key points and extend our apologies for any inconvenience caused during this process. We have been in constant communication with you to address your concerns. From the outset, we acknowledged that some lengths did not meet our high standards, and we took full responsibility. As a result, we promptly replaced those items at no cost to you – nearly £300 worth of goods sent without the need to return the original faulty lengths.
Despite this, we later received images from you showing that the originally supplied lengths had been painted and used in your project.
Additionally, we agreed to refund all the corners, valued at £130, again without asking for their return, even though the defects were located on the back end, meaning they could still be utilized in your project.
On top of these actions, we also offered a further refund compensation to ensure we had done everything possible to resolve the situation fairly and make sure that you come out of this situation satisfied.
While we understand your frustration, we hope you recognize the efforts we have made to resolve the issues promptly and efficiently.
Thank you once again for your business and feedback.
Kind regards,
Homemerce LTD
5 star customer service
We needed an urgent delivery of some outdoor cornice for a new shop launch, and Homermerce got back to me quickly, and pulled out all the stops to get the product to us on time. We're so grateful and would absolutely recommend both the product (water proof lightweight alternative to traditional masonry/wooden detailing) and their service.
28 mai 2024
Avis spontané
Réponse de Homemerce
We’re so happy we could help with your urgent order! Thanks for your kind words—we know how important deadlines are, and we’re glad everything arrived on time. Really appreciate the recommendation!
If you ever need anything else, we’re always here to help.
Best regards,
The Homemerce Team
EPS Wall Boards
Hi, just thought I'd offer a little feedback on your boards.
Delivery was excellent as the courier helpfully offered to drop them precisely where they were required, some 200m from the main property.
Thus far, very happy with the boards - as described. Extremely easy to cut to length/shape using a fine-toothed handsaw. I used Soudal Fix All High Tack for the adhesive. I can recommend this and it certainly sped the installation. Exposed ends were treated with Bedec Barn Paint. I only needed to do 2 sides of a 32' x 10' steel cabin - this required 60 boards and I did the installation on my own, taking around 12 hours.
Perhaps helpful for others to bear in mind is that the stated +/- 2% dimension tolerance applies.
Regards
Colin Stokes
18 juin 2024
Avis spontané
Réponse de Homemerce
Hi Colin,
Thanks for your detailed feedback! Glad to hear delivery went smoothly and that the boards met your expectations. Sounds like you had a well-planned installation—great tip on the adhesive and paint!
We really appreciate you sharing your experience, as it’ll definitely help others. If you ever need anything else, we’re here to help.
Best regards,
The Homemerce Team
Awesome Moulding and Service!
Bought some external moulding from Homemerce.com and I'm stoked! The quality is top-notch, super sturdy, and looks amazing. Easy to install too.
The customer service was on point. Quick responses and super helpful. Fast shipping, and everything arrived in perfect shape.
Highly recommend Homemerce.com for anyone needing coving and cornices. These guys rock!
5 juin 2024
Avis spontané
Réponse de Homemerce
Wow, thanks for the awesome review! We're so glad you love your mouldings and found them easy to install. It’s great to hear our team and delivery met your expectations too!
We really appreciate the recommendation—means a lot! If you ever need anything else, we’re here to help.
Cheers,
The Homemerce Team
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