Home Pool Tables Direct Avis 

Amazing pool table installed by competent professionals

I rarely take the time to leave reviews, but I feel compelled to share my experience after purchasing a pool table from this company. Unfortunately, I have to say that the after-sales service has been quite disappointing.

When my table arrived a few weeks ago, it was set up correctly, and I was informed that an exchange would happen later for the correct order. I thought that sounded fair, so I waited. After two weeks, I reached out to find out what was happening. I was promised that someone would get back to me to resolve the issue, but no one ever did.

I decided to send an email expressing my frustration, hoping to get some clarity. But again, no one responded. I made two more phone calls, and still, I was met with the same promises of getting things sorted, but no follow-up came. Now, I’m stuck with a pool table that’s not what I ordered.

It’s really disheartening, especially considering how much these tables cost. You’d expect better attention to customer satisfaction. I wish this review could be more positive, but I can only reflect the reality of my experience. I’m left feeling disappointed and quite let down.

Great job from Robert and Jeff. It was a pleasure having the pool table installed to perfection, and we will be buy from them again in the next future.

Buying an expensive piece of furniture on line comes with some apprehension, but a friendly phone call in advance and assurance helped. The ordering process, and delivery were straight forward and installation by a local team was quick and efficient. Had a small issue with a cue but that was resolved within a day ! .. the important part .. the solid oak, mitred joints, and quality of the table are awesome !! I’m sure years of enjoyment ahead. Oh yeah and it’s a solid, great looking dining table. We went for the 6x3 due to room size and having played pool for a few ‘decades’ have no regrets about size. An all round great piece, service and would recommend 👍🏼

Went to look at there Tables and was surprised by the choice I had and the knowledge of the salesman was tremendous. Glad I chose them .

My pool table was installed by Jimmy & Jeff and they were amazing. Jimmy knew literally everything about pool tables and gave me plenty of tips for keeping my new table in good condition. Showed me how to brush it, talked me through how he was setting it up. Both Jimmy and Jeff were so enthusiastic about their work and what made me even happier was the care they took to make sure they didnt make a mess! They were extremely respectful and great guys! 5/5👏

Buying a pool table frrom Home Pool Tables Direct was a delightful experience from beginning to end.
When we visited their showroom Daniel explained all the pros and cons of the various types of pool table and helped us choose the right table for our needs.
The installation team did an outstanding job of installing the table exactly where we wanted it and took the trouble to show me the internals of the ball return system and demonstrate to me how it worked.
On completion of the installation they made sure we were happy with everything and took the time to explain in detail how to clean and look after the table.
I am so glad that I chose to buy from Home Pool Tables Direct.

After a disastrous attempt at buying through another retailer, this company was a breath of fresh air. Friendly, knowledgeable, organised and most importantly, delivered what they said they would when they said they would.

Easy to order and arrived on time, was assembled efficiently, although still waiting for the upgraded balls I ordered (told they are out of stock but they sent balls anyway to tide us over!). It is a really great table.

Good customer service and helpful advice.

Excellent service and advice from homepooltables, they answered all my questions and kept me right, The delivery boys made a great job of assembling the table and gave plenty of useful advice and were very polite and knowledgeable. Highly recommend them if looking for a pool table.

Quick, ordered over Xmas and got within 2 weeks! Thank you

Great service and excellent products

Fantastic flexible and knowledgeable service from Oliver and an awesome range of products - we would highly recommend and can’t wait till our table arrives! 🎱

1st class service!! You won't go wrong with these guys. We are delighted with our table. The guys that installed it were brilliant. Its an art!! Can't fault anything about the service at all. Many thanks
Ian ( aberdeenshire )

Great service from start to finish the two gentleman that delivered and installed took pride in what they did

very easy to deal with from odering to delivery and set up everyone was really good

I am delighted with my pool table. It’s exactly as described and everything was done as promised. The installers were professional and gave helpful advice. Overall I’ve had a very positive experience and would recommend highly.