A Bull in a China Shop and A Dog with a Bone are like fleas compared to Rachel Baker!!!!!
WOW!!!!!!!!!!!! Rachel Baker, Rachel Baker, Rachel Baker, Rachel Baker, Rachel Baker!!!!!!!!!! THIS IS ONE DETERMINED LADY and is SUCH AN ASSET TO HOME REACH - HEYLO!!!! Rachel knew EXACTLY what Shared Ownership is all about. It would be very easy for my son to be bypassed when he was applying for a property due to housing need. We are currently overcrowded in Shared Ownership. As a Tenant you have rights HOWEVER our Children (20 & 22) are classed as Occupants which gives them an issue later in life because property is not able to be passed on to occupants. Rachel took on board that my son was local, worked locally, needed security for the future but that he was also not able to afford the 50% share advertised. Initially he was told that it is 50% by the developers HOWEVER Rachel fought his corner and assessed him on affordability inline with what Shared Ownership is supposed to be "AFFORDABLE HOUSING".
A BULL IN A CHINA SHOP AND A DOG WITH A BONE doesn't even touch how persistent and professional Rachel is in getting to the finishing line.
We really couldn't have done it without her! EVERY email and phone call was answered swiftly, in and outside working hours. When things got tough, in Rachel came and sorted everything!!! THANK YOU!, THANK YOU!, THANK YOU!!!!!!!!!!!!!!!!!!!! Rachel Baker!!!! Hey.... HEYLO....... Keep Rachel where she is as she is AMAZING but give her a PAY RISE!!!! (The BEEKS family) xxx
Réponse : Home Reach (heylo)
Hi Tammy,
We really appreciate you taking the time to leave us your great feedback in this fantastic 5-star review.
It’s such a pleasure to hear Rachel was able to resolve any and all issues you faced throughout this process, providing you with swift and professional communication throughout.
We’ll ensure your kind comments are passed on to Rachel and we’ll let her know to keep up the phenomenal work.
Take care and all the best,
The team at heylo