Exceptional Service Beyond Expectation!/Service Exceptionnel!/Atendimento Excepcional!/服務卓越！
EN: I recently had the privilege of completing my first shared ownership house with Heylo Housing in South Yorkshire, and the experience was nothing short of exemplary. A process that can often be laden with complexities was made seamlessly smooth, largely due to the outstanding efforts of Selina Hailu, the Sales Progression Manager.
From the outset, Selina made me feel like more than just another customer; I was treated like a special VIP. Her dedication and commitment were evident when she went above and beyond to ensure I could complete out of the regular timeframe. Thanks to her extraordinary efforts, I was able to move into my new home right before the bank holiday, making a world of difference for me.
What struck me most about Selina was not just her impeccable professionalism but the genuine warmth and care she extended. Treating customers with the affection and concern of a close friend is a rare quality, and Selina embodies this. Her approach to customer service is one that should be emulated widely, setting a high standard for all.
Heylo Housing as an organization has left an indelible mark on me. Their promptness in communication, understanding of individual needs, and genuine intent to help stands out. For anyone considering shared ownership or facing challenges in the process, my advice would be to maintain active communication with Heylo Housing. They not only listen but respond with unmatched speed, always striving to assist in the best possible way.
In an industry where the right support can make all the difference, Heylo Housing, backed by champions like Selina, is leading the way. I wholeheartedly recommend them and look forward to witnessing their continued success.
FR: J'ai récemment acheté ma première maison en copropriété avec Heylo Housing à South Yorkshire. Un grand merci à Selina Hailu pour son professionnalisme et son dévouement. Elle m'a traité comme un VIP, facilitant mon emménagement avant un long week-end. Je recommande fortement Heylo Housing pour leur réactivité et leur soutien!
PT: Recentemente completei a compra da minha primeira casa em regime de copropriedade com a Heylo Housing em South Yorkshire. Um agradecimento especial à Selina Hailu pelo seu profissionalismo e dedicação. Ela me tratou como um VIP, garantindo que eu me mudasse antes de um feriado. Recomendo fortemente a Heylo Housing pela rapidez e apoio!
CN: 我最近在South Yorkshire與Heylo Housing完成了我的第一所共有房屋購買。特別感謝Selina Hailu的專業和奉獻。她像對待VIP一樣對待我，確保我在長假之前搬家。我強烈推薦Heylo Housing，因為他們回應迅速且支持到位！
Réponse : heylo
Dear Bee,
Wow, this is such a wonderful review, and we cannot thank you enough for taking the time to leave this.
Customer service is at the heart of all we do at heylo, and so we are delighted to read that through our service we have left such a huge mark on you. It is our pleasure to have been able to assist in purchasing your new home through Home Reach and we hope you are settling in super well and loving your new home.
Selina will be delighted to hear your feedback and we will be sure to provide this to her and let her know to keep up her excellent work.
Wishing you all the very best.
The heylo Team