Homeshift Avis 

Sarah made my experience great!
For a very long time, I have struggled to rectify an issue that has to do with electricity meter readings. Sarah helped me resolve the issue and settle my outstanding balance per the agreed payment plan. However, I emailed her, complaining about the emails I recently received requesting me to pay the outstanding balance of my bills after already making full payment. Sarah swiftly took action and responded to my email the following day, assuring me that I will not receive further emails in that regard.

Terrible company at every level. Just a few of the issues that I've had so far with them and I was only made aware of their existence last week:

1) They didn't send me any bills after I repeatedly contacted the energy supplier that they collect payments on behalf of, Colorado Energy. I spent over a year and a half trying to set up these payments or to get them to send me a bill (I have sent them evidence of this which they seem to have ignored);

2) The first I heard from the company was from a debt collector Credit Resource Solutions (CRS) saying a payment of approximately £1000 was due with no explanation as to what the payment was for or who Homeshift were;

3) After contacting Homeshift and clarifying who they were, they proceeded to ignore the questions I asked relating to the extent of their ability to collect payment on behalf of Colorado Energy and the backbilling limitations in Colorado Energy's Electricity Supply Licence (Condition 21BA) amongst other important questions;

4) Their agent Nathan claimed that a bill was sent to me in May 2022 and then in the same message stated that they were only informed that I was at the property on 20/06/2022 which doesn't make any sense as they would need to have sent the bill that was addressed to me before they were apparently aware of my existence;

5) Their agent Nathan claims that "Colorado Energy worked in partnership with Homeshift this was clearly signposted throughout the website and also on Ofgem's..." after checking the Colorado Energy website there is no mention of Homeshift on their website at all which feels like an extremely basic oversight and looking at other Trustpilot reviews has caused significant issues in the past. After checking Ofgem's website I was unable to find any references to Homeshift either.

6) Their agent Nathan seems to be suggesting that my behaviour towards Homeshift was obstructive or manifestly unreasonable which seems ridiculous to me. Shell Energy who took over the account when Colorado Energy had it's Supply Licence revoked by Ofgem (due to a huge debt it failed to pay) issued bills correctly and on a monthly basis with the information provided by Colorado Energy which demonstrates that whatever information Homeshift had access to about me was sufficient to issue timely bills.

The issue still isn't resolved and their actions have caused me significant distress over the Christmas period.

Very friendly and fast service and support. Highly recommended.

helpful, precise, useful, job done.

She was the first one, after 1 year of several callings probably more than 10, that was able to fully clarify and solve my issues.
Thanks !

I had a very speedy reply from Bernard who was very helpful indeed, Very impressed with the service ***** Thank you!

The issue was resolved quickly and the person handling my case, Sarah Gorospe, was very patient and kept me updated regarding the progress and next steps to resolve my internet outage.

I received an email out of the blue stating I owe them money. I have never used their services before and have no connection with them. They gave no evidence of the supposed 'debt'. This is all very suspicious.

Very good helpful response from Sarah in Customer Services. Through an email exchange she dealt quickly and intelligently with the problem. All resolved now I believe.

I got good services from Homeshift company during the last three years of my living in Scotland in terms of internet and energy supplies. It is right to say Sarah was very helpful and replied fast to any request I had.
Good Luck
Firas Al-Kabbawi

Sarah was so easy to deal with very friendly and efficient and solved any queries promptly. A valuable member on your team I would say.

Very helpful and efficient. As promised, Bernard supplied all the information required within minutes.
A friendly and professional service received.

Speedy answer to call, friendly helpful and easy to understand, very happy

I had an issue with my Internet recently, and I have emailed the company to see how it can be resolved.
I had issues before, emailed the company and they are efficient with their response.
With my current issues, I spoke to Sarah and she was very helpful and efficient in her response. She stated nothing is wrong on the company's side and I stated if that's the case, it might be coming from my side. She ensured my issue is going to get resolved. Now a technician has been booked and she has stated date and time that one will come out to help resolve my current Internet.
Customer Service I have encountered with Homeshift have always been exceptional, 10 out of 10.

Very good customer service - phone call answered promptly and query dealt with politely and efficiently

Marichelle from Homeshift was very helpful and really kind it’s one of the best thanks to her again for big help

Marichelle Gonzales (Homeshift) was brilliant helper. Answer very fast. Its so comfortable for me.

Marichelle was really helpful in responding to my query in a prompt and efficient manner. She was able to resolve my query the same day. Thank you!

Quick responses and helpful and accurate information from your employee: Marichelle Gonzales!!

Marichelle answers all my questions and very accomodating. Thank you