Homeshift Avis 

The worst company known to man.

Moved into a property, wouldn't allow my current supplier to take over the energy. Delayed my move over date so I had to stay with them for electric for a month.

Sent me incorrect bills 4x. sent over 30 emails - numerous call, photos, online contact - Finally spoke to a "Manager" Runji who claimed to be a manager of complaints, social media and customer service - So rude and condescending - asked if he'd taken the time to listen to my calls or read my notes since it had been over a month waiting for a call back which i has asked them to do before contacting me "no i havent got time" Horrific customer service - talked / shouted over me, told me it was basically my fault (for them sending me an incorrect bill of dates they didn't supply me energy for). Wouldn't listen to my complaint or just my plea to fix my issue! Was so aggressive and defensive and didn't want to help - Told me they weren't regulated by anyone as the company were being taken over by Shell Energy and there is no governing body I can complain to (however I have an open case with the Ombudsman which has been accepted) No concern about vulnerable customers or treating customers fairly. Would only give me the name "dean" for someone above him to contact - wouldn't give me an email, number or surname so I could contact them and complain about him directly -he said I could complain to the generic complaints email that just went to him.

I sent every photo, email, reading every bit of proof they asked for repeatedly my current supplier sent them proof of bills, readings and dates and they still couldn't send me a correct bill with the dates they actually supplied my energy. I had to complain to the ICO as the wouldn't acknowledge my Data Subject Access Request within 30 days - took 3 months in the end.

This complaint has gone on for over a year - the last contact I had in February was me waiting for a final bill (after I'd sent them everything they needed for a 4th time) and then in October I get contact from their debt collectors telling me I owe them an amount which was still incorrect from the last incorrect bill that was never rectified.

I'm SO HAPPY they sent it to AJJB Law Debt collectors as they helped me so much. They were happy to listen and get my issue sorted, didn't mind holding the account for a month whilst I tried to get yet again a revised bill from Homeshift. In the end they said I could pay a small amount just so I never have to speak to homeshift again which i did as it was pretty much the exact amount i was supposed to pay anyway. I was never in any doubt I owed homeshift money - but I wasn't willing to pay extra for services I didn't receive. (A months worth of gas rather than the 4 actual days supplied) Their Debit collectors took into account customer vulnerability and also agreed homeshift were a joke of a company. I did everything correctly, spent a lot of wasted hours and days contacting home shift and they have caused nothing but problems for the past year and it really can affect people's mental health which they aren't bothered about.

I'd be ashamed to have Runji working for my company who had no interest in resolving issues which is ironic as someone who is a manager of all areas apparently, he was just up for an argument regardless of if he was right or wrong.

Homeshift deserve minus stars for their service and minus stars for their fake reviews on here

Although no longer a customer with Homeshift, I was reminded of a balance that was outstanding. The Homeshift team was not only helpful, but very fair in resolving this. Bernard in particular steered me through the process, and thanks to him all has been resolved.
Thank you, Bernard!

After Homeshift incorrectly put our company as the accountant holder for an energy bill. Marichelle amazingly resolved it in one phone call. Great customer service

Query handled in a very prompt , courteous way . Excellent customer support handled by Marichelle

Prompt, clear, concise, helpful and friendly service from Marichelle

Sarah Gorospe is very helpful

No stars. The worst customer service I have ever experienced in my entire life. Spent a year trying to sort out my daughters energy account- over 25 emails /even more tel calls Incorrect final bill produced last Oct. Didn't use correct meter readings, owed us more money…was in credit just been refunded /despite saying she owed them and today received a threatening text saying owed them the exact same amount she was credited for earlier this month from a homeshift payment team in Halifax. Unbelievable. I have e mailed again. The catalogue of errors is beyond a joke.

Rachel Amora helped me with my account and all questions I had and we got to the bottom of an account and debt from 2020.

Sarah from Customer services was quick to assist and my Broadband connection was restored in super quick time. I have only had one outage in three years! great service and many thanks Sarah.

I have never had an account with Homeshift however they keep sending me emails saying that I have an unpaid account.
I agree with all the other reviewers who say don’t have anything to do with this company.
I can only conclude that the good reviews are written by themselves.
They are the worst company in the world. Avoid like the plague.

During my years at Homeshift, I've always been able to rely on the team to help me with my internet issues and support me where needed. Rachel was especially helpful in my queries about leaving. Highly suggest them for your peace of mind

Homeshift owe me nearly £100 due to their failure to reimburse me after my account closed. I’ve spend over 6 hours on the phone trying to get through to someone. This company shouldn’t be allowed to trade, are likely in violation of their FCA registration, and should be avoided like the plague.

Spoke to Bernard from Homeshift regarding my internet. He was extremely helpful and very professional and courteous. Couldn't have done more!

We joined Homeshift as a part of a contract with our letting agency in 2021. Over a year later, none of the issues were solved and they tried to up the price of our contract with them while providing a terrible service. It took weeks for them to send out the router, despite the fact that we kept chasing it up. They still charged us for the time we didn't have the router and thus had no internet. They charged us for having an engineer come out to install it - but we installed it ourselves and an engineer was never sent. The promised speeds were never reached, it was always less than half of what they claimed it would be. When we tried to speak to someone about this, they "fixed some stuff" and promised that we'd be getting the speeds they had told us we would. That was over a year ago, and it constantly disconnects and drops. We had to buy WiFi extenders as the routers reach is about 5m from the box. Every time we tried to talk to them about an issue, we were either outright ignored or brushed off.

I wouldn't recommend this company to anybody, they were more than happy to take our money but wouldn't speak to us about any of the issues we were having. We're currently switching providers and the internet connection mysteriously keeps cutting out now. Overall just seems like a dodgy company.

Each encounter have always been pleasant and very helpful but I must say I was impressed by the reactivity of the customer service (Sarah G.) and the Credit operations manager, Kirsty. My issue was very quickly escalated to the right service and I heard back on the same day. Kirsty took time and care to answer point by point which was not expected or demanded by me but is truly appreciated as I have an open dispute with the energy provider that took over when Colorado went bust, and that have never treated me as good as HomeShift did.

Had some difficulties setting up my internet. Paulo and Sarah were amazing with the follow up and assistance rendered to sort out my internet connection.

Marichelle was excellent. Not only she is so prompt in responding my generic query, she dealt with my matter immediately. Great customer service!

We had a problem with our internet line for almost 15 days. When we brought it to the notice of our service provider Homeshift they got to work. They made sure a very experienced and skillful engineer was provided and the problem was solved. I would like to thank and appreciate the services provided by a colleague Marchelle who made sure to detect the problem in time, send the engineer and provide concession for the days our internet was out of service. Very satisfied with the experience.

Thank you Bernard! Answered my questions directly and was clear to understand.

Marichelle replied very quickly and is very helpful to resolve the problem.