Homeshift Avis 

I am so glad the service I have received has not affected me too badly but Homeshift wanted to take 3 weeks “15 days” to figure out what engineer to bring out to make sure they bring out the correct engineer. They got this wrong, they sent out a copper internet engineer when we needs fiberoptic. We alert Homeshift to this, we ask for a call back. We have given them two separate numbers to call back and each time they say they have called (no missed call on each phone) they emailed instead and lied that they tried to call. The mistakes was Homeshift’s and they could correct it, they expected us to wait another 3 weeks for an engineer. Meaning if we complied we would not have had internet a total of 6 weeks even though we have been informing them we have to work from home and have been negatively effect because of this reason. We asked for our money back a month ago and I have had to get in contact several times to chase after my refund. homeshift tried to persuade us with a pathetic months credit. If you wanted to retain custom they should of offered more like 6 months to make a dint in the loss of earnings we faced. This whole experience was unnecessary stress. Homeshift is not fit or capable of resolving issues efficiently, and will inevitably die out because of how poorly they perform. I see plenty of dissatisfied ex-customers on here.

Following my last review, where I was reassured my money would be returned and the CRS would be recalled from sending threatening emails to me.

The CRS have now threatened legal action, my credit rating maybe affected and Homeshift still owe me £236 as I owe nothing.

I've never known such a shambolic organisation. Avoid doing business with these cowboys at all costs! Your emails receive no response and you credit will not be returned.

This is problem in my life that I can do without.

**DO NOT USE HOMESHIFT**
Awful service. Moved out of my property 2 years ago and now homeshift are saying I owe £650.
I have called them multiple times and I get told ‘there systems are down’ which they have told me for the past 3 months.
No body has helped me and now they have passed it onto a debt collecting company.
This company has brought me a huge amount of stress and affected my mental
Health. Would never use homeshift again.

Closed our account a year ago, now they claim we owe then £39.65. After emailing them their (automated?) reply was "Thank you for your email, Please accept our apologies for the inconvenience caused. The communication shall cease within 24 hours." I now receive messages from CRS, which may affect my credit rating. Avoid this awful company.

Worst company ever !! My daughter and friends moved into a property. Homeshift was dealing with the electric, previously with Go Effortless. Bill tf to Homeshift on estimated reads, which were incorrect. Started new bill on completely different reads. Carried over an incorrect debt amount. Have tried for the last 2 months, lost count of phone conversations, all over a hour long, to rebill correctly. 3 bills later, still incorrect but are still chasing a debt that doesn't exist. They have even tried to bill them twice for electricity used. Homeshift owe them over £300. I have given photo evidence, letting agent evidence and still no bill amended correctly. The tenants have also been requested to set up a repayment plan !!! Frustrated is an understatement. Homeshift now doesn't even have a phone service that connects now. I wish they never used this company. I had to give 1 star to add the review, trust me it should be 0

The initial response was quick, took my set up fee and sent me a router. Then when I moved in they said the service is active but I can't get any internet service throughout the entire apartment. I have tried the master socket and every other socket and all I get told is that the broadband light should be green and they send me instructions to follow for no internet. Rhezy said that she would forward to technical, but still no one as contacted me and I work from home so this is affecting my ability to work. Having read other reviews here I have now decided to cancel this service but I want all the money back that I have spent for non existent internet and non existent technical support. I thought they would make my life easier in a new apartment but they are dreadful.

I have been trying to get in contact with these people for nearly a week now.

I set this up as I thought it would be easier. £64 a month for the electric which then went up to £84 even though I was given them monthly readings through their portal!!!

I moved out and my ex has been staying on her own. Found out that 2 months after I moved out they applied a £500 charge to the bill!!!

Letter from them the other week saying that final bill is just over £450 and now I have collections contacting me saying I haven't paid. They won't respond to any of my emails and I just find it really hard to believe that 1 person could not only use £84 worth of electricity but also £500 over and above.

So frustrating having to deal with these..............people.

Do not use this company! I joined them as it was my first time paying my own bills so i thought it would be easy and simple. I had numerous problems along the way where they tried to charge me £128 a month for my 3 room flat alongside very inconsistent records of my meter readings. Cut to today when I'm moved to shell, my last recorded reading is mid October so my November reading is absent along with that fact that the reading is higher than my meter reads today!
Never use this company, they're a complete scam.

I was assured that if I signed up with homeshift, I could pay my water, electric, Internet and council tax all to one account. However, Homeshift were only able to cover my electricity. It was very difficult to get in touch with their customer service team, and the offered no useful information when I finally got through.

After a few months, I finally decided to leave Homeshift because they intended to substantially raise my electricity payments. I was then charged with an additional £600 for leaving, which was not disclosed when I signed up with them.

To summarise,
1. Homeshift makes promises that they cannot deliver.
2. Their customer service team are rarely available and are unhelpful
3. They hide information when signing up and charge hidden fees

Can you give a 0 star rating?! I am having a similar issue to other reviewers.

I used homeshift on recommendation from a landlord whilst renting a property. I closed the account on moving out of the property on 01/09/2020 and contacted homeshift multiple times to ensure they had the meter readings, forwarding details etc

Fastforward 13 months and I am emailed to say Shell is taking over my energy supply (I am now in a new property supplied by a different company). To check I wasn’t going to be disconnected(!) I contacted Shell (no idea why I was contacted), my current company (reassured me) and traced it back to Homeshift. I then spoke to an advisor at homeshift - Bernard - and asked him why my details had been forwarded if I was no longer a customer, and asked him to make sure the account was closed. He reassured me it was.

Then 3 days ago I start getting calls and texts from a debt collectors telling me I owe homeshift money?! No bill. No correspondence. I telephone homeshift and the same chap Bernard reassures me they will be called off and he will ask accounts to make sure the account is reviewed to ensure all is okay.

Today I receive an email - no name, no bill or invoice. Just demanding I pay an amount.

I am fed up! Poor service, shoddy company, inept communication.

I'm writing a new review as this company said they would get in touch to solve my problem and so far, I didn't have any response.
Awful customer service. I'm looking for another solution to make them solve my problem and pay the refund they owe me for nearly a year!!
What a headache!

Rubbish company!

Internet cut out unexpectedly. Contacted Rhezy for support and he found out what the problem was and kept me updated while it was being resolved

Marichelle was very helpful and solved my query.

This company is the most incompetent, contradictory and fraudulent energy provider I have ever had the misfortune to be dealing with. As similarly described in many of the reviews herein, they request outstanding balances for fabricated meter readings. After a WHOLE YEAR of trying to liaise with them and my new energy supplier, they are still sending automated correspondence and then refuse to respond to my (or my new energy provider's) correspondence or calls. They have erroneously instructed a debt collection company to retrieve this falsified outstanding balance. PLEASE, AVOID THEM AT ALL COSTS.

Awful. Harassing me with bills that are for the next tenant and ignoring any correspondence. Communication is appalling. Use Bulb instead they are great.

A previous tenant was with homeshift, meaning I had to create a temporary account to pay a final bill before being able to switch providers. I never received any emails from homeshift and have not been able to log on to my account. I paid the final bill via bank transfer and have been continually harassed with calls and texts threatening debt recovery action or a home visit. I never wanted to be involved with homeshift because of reports of this, and for the last 5 months have just been trying to get rid of them.

Avoid homeshift at all cost, they are an awful company.

*In response to Homeshift's reply:
I just tried to call homeshift, was stuck on hold for 20 minutes, and got hung up on.
I called mycrs (for the third time), got through, and have sent evidence of my bill payment.

Still have no emails from homeshift and unable to log on to my account. Useless.

Appalling service!

Be warned, only use Homeshift if you wish to have your details passed on to a debt recovery agency who will threaten and harass you for bills that have already been paid. Customer service is non-existent and no one answers the phone. Thanks for nothing!

Update: I’ve finally received an email confirmation that they’ve received payment and the matter has since been resolved. It’s a shame it took so much effort to get it resolved…

IF WE COULD WE WOULD GIVE HOMESHIFT 0/5 SCORE.
WE OWN A PROPERTY WHICH WE RENT OUT.
THE TENNANT LEFT AND THE PROPERTY WAS EMPTY FOR A FEW WEEKS BEFORE WE FOUND ANOTHER TENNANT.
WE STARTED RECEIVING EMAILS FROM HOMESHIFT SAYING THAT AN ACCOUNT HAD BEEN SET UP? CONFUSING AS THE PROPERTY IS MANAGED BY AN ESTATE AGENT WHO WE PAY COMMISSION TO ? THEY DIDNT SET THE ACCOUNT UP??
WE STARTED RECEIVING TEXTS AND PHONECALLS AFTER A FEW MORE WEEKS THAT SAID WE OWED £172 AND THEY NEEDED TO SPEAK WITH US URGENTLY.
I RANG AND EXPLAINED THE SITUATION AND PAID THE BILL FOR THE TIME THE PROPRTY WAS EMPTY (AS THIS WAS OUR RESPOSABILITY-FAIR ENOUGH).
WE THOUGHT EVERYTHING HAD BEEN RESOLVED., BUT HAVE RECENTLY STARTED RECEIVING THREATENING TEXTS AND PHONECALLS AGAIN.
MANY MANY PHONECALLS TO HOMESHIFT LATER ,ALONG WITH MANY EMAILS TO CUSTOMER SERVICES AND COMPLAINTS DEPARTMENT, THIS MATTER IS STILL NOT SORTED!!
WE HAVE CONTACTED OMBUDSMEN , CITIZENS ADVICE , FINANCIAL CONDUCT AUTHORITY, TRADING STANDARDS , I.C.O. (AS MY PERSONAL DETAILS HAVE BEEN USED WITHOUT MY PERMISSION) AND OFFGEM.
THIS COMPANY DO NOT KNOW WHAT THEY ARE DOING AND PASSES CUSTOMERS FROM 1 "ADVISOR" TO ANOTHER .
THEY DON`T ANSWER EMAILS FOR WEEKS, NOT EVEN IN COMPLAINTS!!.
PLEASE DO NOT ENTER, INTO ANY CONTRACT WITH HOMESHIFT, UNLESS YOU LIKE HEADACHES AND STRESS FOR MONTHS ON END!!