Homeshift Avis 

Terrible experience with Homeshift, recommend you avoid at all costs.

Only used for electricity but bills were more than double what I had paid with previous supplier. Hard to keep track as regular bills not sent and metre readings not requested. Despite paying huge monthly bills, I had over £500 owing on my account when I requested final bill when I moved out after 12 months. Five months after leaving the property I’ve received an email to say i now owe another £200.

No evidence e.g. a bill has been sent to support this. I’ve can’t get in touch with the company to clarify and they are now threatening with debt collection agency.

Terrible. Awful. Dreadful. Avoid at all costs. They have billed me a huge amount for a property that has been empty. I have provided meter reads but not updated their records and they are hounding me on a daily basis and threatening me with debt collector. Now they have doubled the bill. I have contacted customer services numerous times but they never do anything. Useless company.

I wrote a email regarding my energy and I got a reply within a hour with a full explanation of what was happening.

I moved out of my last flat over two months ago. Homeshift have still failed to pay me back the £750 credit they had taken through three years of overcharging. Now they tell me that their partner company has gone bust and they wont be returning the credit! All payments have gone through Homeshift, Homeshift is holding the credit, Homeshift is still in business, yet they are not returning their customer's money. Please use a more reputable and accountable firm.

Worst energy company I have ever had the misfortune to deal with. Their main department does not communicate with their accounts department. Therefore, despite me setting up a monthly direct debit with the main department I have been hassled non stop by debt collection agencies as the accounts department seem to be unaware of my agreed monthly payments. This has now negatively impacted my credit score and Homeshift claim they cannot help. Disgusting company I shall have to take this to the Financial Ombudsman Service.

Kevin at Homeshift has provided excellent customer service and gone out of his way to assist in the set up of my broadband service.

I was owed £78 back and they said I had to wait 15 days for a refund! Now turns out they have gone bust… sneaks

Shocking - my internet service ended with Homeshift on 13/05/21. They have confirmed this in writing but are still billing me and trying to take monies from my credit card. Homeshift say my account is still active and this is due to it being one of their legacy internet subscriptions and the system had a hard time cancelling. They were escalating this to their technical team and getting back to me. That was back on 29/07/21 and still no-one getting back, still being invoiced and monies trying to be taken from my credit card.

After speaking with Marichelle Gonzales, she got me exactly what i was looking for. She provided me with the information I needed. She takes a true interest in her clients.
Thank you.

They weren't very good as an energy company becaus they were so expensive but the staff members that I chatted to were always really helpful and friendly. I had an issue with my closed account and spoke to Bernard on the phone. Bernard was very helpful, reassuring and friendly. Solved my problem straight away and followed up with emails.

I rated 5 stars on the fact that I think the staff members are really helpful and should get more credit but the energy prices were too high for me to stay.

Very responsive to all queries and ever ready to help

Minus star rating.
Thanks for the auto response, but this is of no help.
I just want a refund for electric that I was charged for a different address to my own. You have admitted error.

I will not get a credit once switched to new supplier as my electric is controlled by my landlord as I live in annex building and my house is not on national grid, so I will not have a new supplier. I have never had any electric supplied via homeshift, I was lied to on phone when I was told bill was from meter readings.

I feel robbed by homeshift, I am out of pocked for an error on your part.

Worst company I have dealt with as was promised refund 3 times now on

Appalling service from Homeshift. Do not have anything to do with them. They are pretending that every error of theirs is down to Colorado Energy that is causing the problem; this is nonsense.
I registered for dual fuel with them seven months ago and then got a bill from SSE four months later. Apparently, Homeshift had only set up gas supply but were DD billing us for estimated dual fuel but failed to tell us this. We have been double charged for electricity, once with SSE and once with Homeshift (who did not supply this). Homeshift have been refusing to return over £300 credit to us for the last few months, even although they never supplied the electricity they charged us for. Now that they have problems with Colorado Energy they are pretending they can use that as an excuse to not pay us back. Ludicrous and I would think mendacious if it wasn't so obviously just incompetence.

Do not use these!!! I switched when buying my house as old owner used these. I heard nothing after the switch until a credit recovery agent text me to say I owed them £12.00.

I never received a final bill, email, letter or telephone call about it. Lady on the phone told me it’s their process to go straight to credit recovery as to actually contact people or send final bill.

Avoid unless you want your credit score crippling. They also promise a manager will call you back… but guess what they never do.

what a total and utter waste of space these people are, please find your own energy company and go direct, waiting for a refund of over 600 pounds, payments i made where to home shift and nobody else but unwilling to refund me,
home shift please don't bother with an automated reply we have already read them

I have just been informed that I will no longer be dealing with Homeshift as it appears my energy supplier, Colorado Energy, has gone under. I'm sad about this as I have always enjoyed the personal feeling of their customer service especially from Kevin who seemed to respond immediately to any queries. Good luck to you all201

Bernard was incredibly helpful, patient, and attentive! He solved my query efficiently and professionally. I had a great experience with his support.

Bernard was very helpful. He stayed professional whilst remaining friendly. A joy to speak to as he was easy to understand, no jargon, just simple understandable phrases.

I was in credit by a few pounds and it was quick sorted out by Brandon very good service thanks Brandon