HSEnergy Residential Avis 

Great communication, explained the process at each stage and good to see the savings already. Special thanks to Serena in customer service for her help

I had a solar installation completed by Home Smart Energy and to say I am impressed would be an understatement! All teams, installers, surveyor and the people I have spoken to in the office have been helpful, tidy and pleasant. All completed in about half a day and have been generating free electricity quite happily ever since. Happy to have such good service and a great experience especially since this is a large investment. Would highly recommend!

UPDATE 2: No certification can be issued for the system and it cannot be connected to the grid. Their "surveyor" supposedly inspected our electrical installation and said it was ready to be connected to the grid and we would be selling energy in a couple of days. 2 months after installation and we are informed that major works need to be done before the system is safe to be connected to the grid, and they will take a couple of months and a big disruption. Nothing the "installer" told us was true!

They left without completing the installation, with components missing and broken.

2 weeks after installation the inverter completely broke down and they don't have the knowledge and will to fix it.

They have been scamming people through solar together, but it is all being investigated at the moment.

For complaints write to HIES Scheme that is the regulator for the industry.

UPDATE: After trying to report my reviews and failing, they decided to switch the inverter back on (as they claimed they had switched it off and it was not broken). But the battery is still not working. Whatever we are generating goes to the grid, which makes me very suspicious as to what they have access to and what they can play with.

Their responses are provocative, including accusing us and threatening us with legal action. Avoid!!!

Note: if anyone has had the same or similar experience please find me on Facebook, Antonia Omirou.

Was originally meant to have Eon Solar fit my solar system but after waiting a year without a date, I decided to go with home smart, after waiting less than a month system all fitted and all I can say is quality from the office staff to the boys who fitted the system. I would high recommend

The staff were very helpful. I am really pleased with my new battery and it is helping me make savings with my existing solar panels.

The installation was carried out quickly. The communication was good. The work was carried out at the time arranged. The quality monitoring seems to be good to. Apparently there was a small problem with the original electrical installation although it was working. However this was picked up by the company and an electrician came and sorted it out.

Very pleased with the installation, from survey to generation. All explained as the team worked. Surprised how quick it was all completed. As soon as the switch was thrown we began generating. I would have liked a bit more instruction on the Solis app were the little dots roaming around. Trying to set up the SEG with EON now.

This is a shout out to HomeSmart Technical Team's Leo, who provided excellent support in helping us to restart the system and get the online monitoring system for our solar battery storage back online. Leo's patience and expertise is very much appreciated. We highly recommend you contact HomeSmart Technical Team if you require system support.👍🙂

I am not computer literate and spoke to three different advisors, all treated me patiently and explained the programming in a language that was clear and easy for me to follow.
Nothing was too much trouble and I am more than satisfied with the outcome.
Many thanks to you all.

Fast and efficient, solar panels installed 2 weeks ago 3 weeks after survey as promised, all paperwork supplied in my own secure drive where easily accessible, SEG now on thanks to some help from the lovely office team. I believe we were quite fortunate to be in the UK power network area as they work a bit faster. Highly recommend this company

Really poor customer service post installation. We have had too many alarms on the system to count. Had to have an electrician back once. Currently nearly 3 weeks off grid since the last alarm so not generated anything in that time. Tech support keep saying they need answers from Solis. Just get excuses about how many other customers are also needing tech help. Not sure if we had a poor installation or poor equipment but we’ve paid out a lot of money and it doesn’t work consistently. Unacceptable to be left this long without it being fixed. No talk of compensation for losses. Feels like they take the money for the installation then don’t care.

Edited to add

After an inspection of our system which detected a faulty electrical installation Home Smart Energy rectified the issue, cut ties with the electrical subcontractor and have a good will payment for lost generation of electricity. The end result was definitely to our satisfaction.

Poor service, bad advice on amount of panels and batteries which meant we had to significantly downgrade the installation. Aftercare is terrible, scaffolding not removed over 3 months later, boards moved in the wind causing damage and no response to repeat emails. No correct documentation or clarity on how to reclaim for feed in. We still have scaffolding, likely damage and are still not getting rebates.

All aspects of the job were well done; on time, excellent workmanship, surveyor modified original plans to suit actual site which reduced the cost

Installation etc. all good and saving us loads on electricity bills. However we get repeated email messages stating that the system has alarmed and reset itself, especially on sunny days. This has been going on for nearly a year and requests to fix it have got me nowhere. My latest email to Homesmart didn't even get a reply. I am concerned that one day it will fault and not reset itself which will be a real pain as the system is not easy to access. I am resorting to this way of communicating in the hope that Homesmart will finally do something about the.

We’ve had the solar panels (installed efficiently in sept last year by HomeSmart) for some time. Decided to move to Octopus Flux tariff for solar panel owners. Alex in technical support at HomeSmart was excellent- explained process precisely and with clarity. He changed the settings for recharging the batteries at low tariff between 2-5am at night and followed up with a call to confirm the changeover. Great technical support.

Everything was fully explained up front and then flawlessly executed. Thoroughly professional workers who arrived on the agreed date and completed the installation in only three hours. Very impressive performance! The equipment has now been running for a couple of months and is working exactly to specification. I cannot fault the job in any way!

Had my solar panels installed today, excellent service by all concerned.
Arrived at 8am and all finished and producing electricity by midday.
8 panels installed instead of the 10 originally planned, since very tight fit on the roof meant no room for installing bird mesh. Happy with 8 though and my invoice was adjusted accordingly. Very good service thank you.

This company is reliable and helpful. Since my installation they have been on hand to help with all number things in a cheerful, efficient and professional manner. Would highly recommend

I had problems with the installation but have had a good discussion with the customer services manager over the last couple of days. Issues ironed out so will go back to them for a battery quote soon. Sometimes things do go wrong, my measure of a good company is one that addresses issues and fixes things when they do.

The surveys were thorough and enabled me to choose a more comprehensive system than initially proposed. After almost three months of operation I have been very impressed with the overall performance and would recommend Home Smart Energy to my friends.