Home Treats Avis 

Absolutely bollocks!! Ordered a ottoman bed from bnq as seller was hometreats, the inside of the bed was the incorrect size and wouldnt fit, asked for a replacment but not had any replies been 4 days, bed is dismanteled and waiting to be picked up, I would not recommend this place, ill be putting pictures and more reviews on tiktok, pls never order from Home treats!!

I am at my wits end. I am pregnant and due to give birth any day.
We ordered a bed on the 7th of January for my 4 year old son. When we received the shipment date, we sold his old bed as we need to make room for his new bed. The delivery company, DX Freight only delivered 3 of the 4 boxes. When I called them, they said it was because they had broken the bed at their depo and the company "Home Treats" would redeliver the box 4. Once we opened the other 3 boxes, we found that the desktop of box 2 was also broken. I then got in touch with Home Treats (who did not respond for AGES). They said they would resend. After chasing MULTIPLE times, they finally got in touch to say they would redeliver the bed box 4 and the desktop box 2. This was on Saturday the 25th. I had my FIL stay at our house all day waiting for the delivery as myself and husband have to work. ONLY BOX 2 ARRIVED!!! STILL NO BED. The customer service team number at B&Q are NO HELP and the contact number for Home Treats never picks up.
PLEASE HELP?!?! What am I supposed to do with a 4 year old with no bed? I am due to give birth any day and we do not have the money to buy an additional bed when we have already paid for this one?!?! PLEASE HELP! This has been going on for 3 weeks!?!?!

DO NOT BUY FROM THEM!!! I have been calling them all week. I have left voicemails and no one gets backs to you.
I have emailed and asked for someone to contact me about a collection and refund. I did receive an initial email, advising to take panels back to B&Q store myself. They are huge and this task requires a van. If they had bothered to look at my order properly they would have realised this. No responses. I’ve called B&Q direct and asked them to follow up. Terrible customer service.

Well what can I say... We ordered a basic single bed via Amazon, which arrived reasonably quickly. Checked all the parts were there, which appeared to be correct so went about assembling the bed. First instruction was to install 2 dowel pieces into all the ends of the head board/foot. The one dowel hole didn't fit, but the smaller dowel fitted so in the absence of anyone answering the phone at home treats (tried many times at many times of day, sounds like their mailbox is full so they don't answer the phone, ever!!) and could not find an alternative number. I went ahead until I tried to screw the ends of the head/footboard to discover there was only one dowel hole and a screw hole. In my ignorance is assumed that the screw would self drill into the wood but no, just split the ends. Tried calling again, then emailed. Next day I had an answer from "John" who I don't know if you speak English well or you are an AI assistant but the emails all appeared to be preformatted. Over the next few days emails went backwards and forwards, requested a phone call as I was at a loss if the instructions were wrong or the bed was wrong. In the end this question went unanswered and John sent a complete unit to replace. Which arrived overnight so thanks for that 👍. Opening the box revealed EXACTLY the same unit and instructions, so no help there. I had the hypothesis that the first instruction was wrong and there was only one dowel in the end sections, then screwed them in. As a side note pretty much all the dowel holes where too deep so on assembly, they just pushed straight inside so had to use a screw to pull them out. Ended up cutting other dowels down to allow them to hold the parts properly, In retrospect I should have glued them in aswell. We now have a usable bed and some firewood. I would avoid as if you want a piece of furniture on the same day as delivery, you need to be a Mensa champion or a master carpenter. Quality of build - 3/5, instructions 1/5. Update,bed broke along very weak joint. Contacted the company who sorted a refund very quickly so thanks for sorting.

I rarely write negative reviews, but my experience with Home Treats has been so appalling that I feel compelled to warn others. I placed an order with them expecting the advertised quality and service, but instead, I encountered a nightmare.

After realizing the product wasn't suitable, I followed their return policy to request a refund. However, weeks have passed, and despite numerous emails and phone calls, I still haven’t received my money back. Their customer service is non-existent – rude, unhelpful, and dismissive. Every interaction feels like they’re trying to dodge responsibility rather than solve the problem.

The company is blatantly refusing to honor their own refund policy, which is both unethical and illegal. I feel completely scammed and left out of pocket.

Save yourself the hassle and stress – avoid Home Treats at all costs. There are plenty of other reputable companies out there who actually care about their customers.

**Rating:** 0/5 (If I could give negative stars, I would!)

Abysmal company ordered a king size ottoman bed from Robert Dyas when it arrived the whole hardware list wasn’t in there got in touch with RD they then said their suppliers said it was in the zip compartment of the headboard which would be difficult as there’s no zip. We then went and brought the hardware kit ourselves because we were fed up and had no bed lo and behold when my husband and son tried to put the bed together none of the bed actually fitted extra parts in there not needed holes didn’t match up so gave up in the end. I would never recommend these cowboys.

Bed easy to assemble looks good mattress not good has not set looks small

DO NOT buy a bed from this company. It arrived with two broken pieces (due to terrible packaging). As so many others have said, the customer services is appalling and after two weeks, I'm no closer in getting replacement bits delivered. We decided to make up the bed with the broken (actually snapped in two) pieces, and good lord the quality is abysmal - holes in the wrong places, flimsy pieces, bad structure, bewildering instructions etc and I'll be amazed if this bed lasts more than a month. ALSO - it said it was solid pine, which is simply not true - it's made entirely out of chip board. I would take a refund in a second if I could reach anyone at the company.

I bought the walnut wall slats from this company, which - as a product - are decent looking overall once placed on the wall. Better than they do straight out of the box.

I had some issues with misplaced and damaged parcel, but that was due to the courier services Home Treats use. They got back in touch with me and agreed to refund/replace the damaged product.

King size ottoman bed from Amazon. Just excellent! price, quality, unbelievably quick delivery and perfect instructions for assembly. Delivery was on time communications by text keeping us informed of delivery and courteous delivery drivers all in all an excellent service and will be using Home Treats again..... thank you.

Bought 7 curtain poles. 3 were in grubby boxes that were damp and filthy, but the goods inside were OK.
However, 3 others were for use in the lounge and would not support the heavy curtains and lining safely.
Contacted seller to return and had radio silence.
B&Q also had problem for a week trying to get a response.
The upshot is that they expect me to pay almost as much in postage as the goods cost, just to return them. On top of that they also want photo proof the items are still in original packaging (they are)
I've spent over 2 weeks on this and no prepared to spend a minute or penny more.
My local women's refuge are gratefully accepting the poles as a donation, felt a better use of my money than postage to return.
I would caution anyone buying through B&Q marketplace, especially with this company, the after sales service is appalling

Still being stalked
You haven't done anything about my previous post and despite my numerous efforts to block the employee; another account
@gazk97 is still contacting me on TikTok
Unacceptable
I expect my mobile to be private on a delivery, especially 8 months later

ordered a bed from here (home treats) via B&Q.
when it arrived last Friday (23-11)i immediately realized it was the wrong size.
I contacted the customer service desk from B&Q straight away.
that I got the double bed but needed the King-size but based on the measurements on the website this would be good .
i told them straight away that i wanted to change it and was more then happy to pay the difference
They told me to get in contact with Home treats.
so i did and explained the situation again.
they told me to go to any B&Q store and return the item i confirmed this with the B&Q help chat and they told too me to do it.
so on Monday 25-11 I rented a car loaded up the bed and went to the B&Q in Becton London.
when i arrived there the lady said she couldn't help me because the bed was to big and heavy for them to take.
so went back home and contacted both parties again.
home treats said it was not there problem and i should get in touch with B&Q again.
so i did explained the situation again and they promised to get in touch with home treats and sort everything out just give them 48 hours.
on Wednesday i got a email from home treats asking for a picture that the package was packed up suitably and send them a picture so i did and since then radio silence from them.
i tried calling multiple time and got nobody on the Phone i emailed but no response.
i contacted the help chat off B&Q multiple time and got nowhere empty promise with no action taken.
i called there customer line in the hope of speaking to a manager to get somewhere.
i called 3 times and was promised to get a call back nothing happened.
it is now Saturday (30-11)and still nothing done.
all i want is the double bed to be collected and to receive the king-size bed.
i am more then happy to pay the £21 difference i just want a bed.

Extremely Disappointing Experience

I ordered wood panelling for £180, but the product that arrived was entirely different from the images shown online. To make matters worse, the panels were damaged upon delivery. When I contacted customer service, I was offered just £20 as compensation, which was unreasonable considering the condition and price of the product.

I reluctantly agreed to pay a £50 courier fee for the return, which customer service arranged. They assured me I would receive prior notice of the collection date, but no such notice was provided. After waiting over a week without any updates, the courier arrived unexpectedly, at a time when no one was available to assist with the collection.

The entire process has been highly frustrating. The communication has been inadequate, the product did not match its description, and I was charged a significant return fee for an issue that was not my fault. This experience has left me thoroughly disappointed, and I would strongly advise others to avoid this company.

Told twice this week bed would be delivered, twice it failed to appear. Poor customer service, sleeping on a mattress on the floor, I'm registered disabled! Would not recommend
This review will be staying BTW! Now resorting to blackmail to withdraw this review! Very unprofessional. We are passionate about our customers, their experience and providing after sales service. We love to hear the voices of the consumer and the feedback provided affects real change & improvement within the business. Our dedicated customer service team base in the United Kingdom strive to answer all queries in a matter of hours. A spectacular failure on all the claims in your customer care . 4/11/24 And the delivery has been cancelled by the manager(who has an attitude problem)!!!! Terrible company and Terrible employees!!!!! Avoid ! Two weeks later and still waiting for the refund! Pretty sure this amounts to theft.

Date of experience: 01 November 2024

Our experience with Home Treats has been terrible!

We ordered a white ottoman bed through B&Q, which was delivered last friday with two damaged parts. B&Q informed us that we needed to contact Home Treats directly for a replacement or refund. We tried calling their customer service number the same day but couldn't get through despite multiple attempts on both Friday and Monday. Instead, we left an email and a note on their portal. They didn't respond until Monday, promising to send replacement parts the next day, but they arrived late.

Fortunately, we eventually received the parts, but the process was such a hassle!

Due to their slow, miscommunicative, and unresponsive customer service, I won't be purchasing from them again.

The delivery driver even admitted that he received the ticket for the new bed parts at the start of the week, but it took ages to arrive. We were told they would send the parts as soon as possible, but there was no sense of urgency, leaving us to sleep on the floor for five days.

Save yourself the trouble and shop with another company.

Ordered a bed (27-10-2024) delivery was scheduled for Wednesday (30-10-2024) received an email in the morning saying the delivery vehicle has broken down, delivery was then rescheduled for Thursday (31-10-2024) between 2pm - 4pm then at 6pm the same day I got a mumbled voicemail from one of the drivers saying they've been in a crash and I won't get it. Monday (4-11-2024) was MEANT to be delivered after being blackmailed by the manager who cancelled the whole delivery and put on the delivery notes "tried to deliver no answer". Absolutely disgusting customer service because it doesn't exist. Will be getting a FULL REFUND. 100% avoid

Ordered a bed, never arrived...from communication with the courier..never dispatched. Ordered via Wayfair who have since stated nothing recently has been fulfilled by this lot.....I'm not angry...just disgusted
Oh this went on for almost 3 months without any resolution

Sent email this morning. wasn't long before I got a reply. Very pleasant person sorted out my enquiries. To do with my sons bed. Which I really appreciate it . Would definitely recommend to anyone

Do not buy from these people! Bought a bed for my daughter and the frame has completely broken after a few months use, customer service are shocking, you get what you pay for, will never buy from here again